Customer service

Discuss Christopher Ward watches
Essex Paul
Senior Guru
Senior Guru
Posts: 588
Joined: Sun Sep 02, 2018 6:07 pm
CW-watches: 1

Re: Customer service

Post by Essex Paul » Sun Mar 03, 2019 5:08 pm

Paul7 wrote:
Sat Mar 02, 2019 11:20 pm
Essex Paul wrote:
Tue Feb 26, 2019 9:50 am
Crikey, some bad reviews there. Potential customers checking trustpilot first wouldn’t go anywhere near CW.
I share their pain. My £1700 watch purchased in November stopped performing. Sent it back 5 weeks ago and not a dickie bird.
The chances of me buying a second are diminishing by the week. :(
Another new forum member here, in fairness those negative responses were filtered for the 3% of the 4,759 responses that were bad, 90% of the responses rated CW 'excellent' or 'good'. Those are pretty good odds. I don't own a CW yet, but plan to. Let me know if you hear of a company with zero issues. Go over to the Rolex Forum, you can hear about Rolex Service Centers damaging $10-20K watches that were sent in for service, rude and incompetent AD employees, etc.

Wow newboy.
Or should I say Statto.

Never said I was in the majority. Well aware there are lots more people happy with CW than not thanks.
% quotes not needed.

I love the look and prices of CW and wish I own more.
Will see how my first my experience pans out.

I didn’t know other top brands can fail too. Thank you for pointing that out.

Welcome and thanks for making me giggle on a grey Sunday afternoon. :thumbup:

Posts: 7
Joined: Sat Feb 16, 2019 7:23 pm

Re: Customer service

Post by DavidA » Fri Mar 15, 2019 5:33 pm

Yep similar problem ordered a new strap 3 weeks ago. Heard nothing so emailed them and they said they will check with logistics. Still nothing cant be difficult to send out a strap!

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