New Purchase-Is This Acceptable?

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Rebnats
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New Purchase-Is This Acceptable?

Post by Rebnats » Thu Jan 10, 2019 5:38 pm

Excited to receive my C8 UTC Worldtimer today, purchased in the recent CW sale. However it was sent with a black strap and not the camel coloured one I ordered. Kudos to CW customer service they are now sending me the correct strap and as a good will gesture will let me keep the other with their compliments.
Great Service.
Now this is my problem: Upon closer inspection after removing its dial film, I find what appears to be a tiny blob of super luminover on the dial inside the glass crystal, near the date display at 3 o’clock. You definitely can see it especially when you know it’s there, I also looked at it with my magnifying loupe which attests to the lume material . Below is the best pic I can get with my camera.

Image

Seeing as CW have been very helpful I am reluctant to complain further, however I know this is there and should not be on a premium over a grand watch. Your opinions great fully anticipated.


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what-time-is-it
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Re: New Purchase-Is This Acceptable?

Post by what-time-is-it » Thu Jan 10, 2019 5:41 pm

Nope, send it back and ask for it to be fixed or replaced.
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Re: New Purchase-Is This Acceptable?

Post by nbg » Thu Jan 10, 2019 5:43 pm

No, of course it’s not acceptable.

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Re: New Purchase-Is This Acceptable?

Post by Thunder1 » Thu Jan 10, 2019 5:52 pm

Agreed..send it back..
Ebels are a lot like women that lack a lowcut dress that zips up the side..neither gets the love that they deserve..

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Re: New Purchase-Is This Acceptable?

Post by jtc » Thu Jan 10, 2019 5:54 pm

Unacceptable, send back.
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Re: New Purchase-Is This Acceptable?

Post by Dynamite_Kid19 » Thu Jan 10, 2019 6:02 pm

Send it back.

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Re: New Purchase-Is This Acceptable?

Post by Viognier » Thu Jan 10, 2019 6:05 pm

Aligned with sentiment that that needs to be remedied. First place I look each time !
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Re: New Purchase-Is This Acceptable?

Post by Ddavidsonmd » Thu Jan 10, 2019 6:09 pm

CW will set it right if you give them a chance. Send them a photo in an email and see what they say. Good luck


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Re: New Purchase-Is This Acceptable?

Post by TigerChris » Thu Jan 10, 2019 6:16 pm

I'm with the majority with this one, needs sorting out. I'm sure that CW will rectify it without ant problem though

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Re: New Purchase-Is This Acceptable?

Post by jtc » Thu Jan 10, 2019 6:19 pm

Yep CW will definitely remedy, either fixing the dial or replacing the watch.

It does shine a rather awkward light on their order correctness/checking process again though.
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Re: New Purchase-Is This Acceptable?

Post by Mikkei4 » Thu Jan 10, 2019 6:36 pm

It is a little worrying that the watch must have been through a few quality checks already before it's accepted as a stock item. If it hasn't why not?

But as everybody has said CW will remedy the problem.

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Re: New Purchase-Is This Acceptable?

Post by Thermexman » Thu Jan 10, 2019 6:47 pm

At least you’ll be able to show off the fault in the dark, should you ever need to!
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Re: New Purchase-Is This Acceptable?

Post by StrapMeister » Thu Jan 10, 2019 7:25 pm

Agree with others...NO it is NOT acceptable :thumbdown:
I had a C60 Ombre that had, under close inspection, a spot of red paint under the glass and that got sent back straight away.
Couldn't fault Customer Services as they refunded me straight away :thumbup:
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Re: New Purchase-Is This Acceptable?

Post by Thegreyman » Thu Jan 10, 2019 8:32 pm

StrapMeister wrote:
Thu Jan 10, 2019 7:25 pm
I had a C60 Ombre that had, under close inspection, a spot of red paint under the glass and that got sent back straight away.
Red paint :shock: :-k
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Re: New Purchase-Is This Acceptable?

Post by StrapMeister » Thu Jan 10, 2019 8:36 pm

Thegreyman wrote:
Thu Jan 10, 2019 8:32 pm
StrapMeister wrote:
Thu Jan 10, 2019 7:25 pm
I had a C60 Ombre that had, under close inspection, a spot of red paint under the glass and that got sent back straight away.
Red paint :shock: :-k
Yep...weird one :?
(unfortunately I've deleted the pics)
C60 FLE Red JAG; C60 Trident 316L LE (Orange, Blue/Orange, Yellow, Black/Yellow)
C65 Trident Bronze SH21 LE; C65 Trident GMT.
C90 Becketts; C9 Moonphase; C80 Sector; C8 MkII.

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