January Sale 2019

Discuss Christopher Ward watches
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nordwulf
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Re: January Sale 2019

Post by nordwulf » Tue Jan 22, 2019 11:54 pm

It's kind of like that Luciano Pavarotti & Celine Dion - I Hate You Then I Love You song..

It really is a good looking watch, especially the all black case. I like how they went with unique designs instead of just another flieger watch or pilot watch. I was sure I was only going to keep either the UTC Worldtimer or this Flyer but now I am not so sure anymore..! It's worth the full price and a steal at 50% off.

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TheBeatles
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Re: January Sale 2019

Post by TheBeatles » Wed Jan 23, 2019 9:45 am

jtc wrote:
Tue Jan 22, 2019 9:45 pm
I ordered one of the cheap C7 Rapide autos. Decided it's not a keeper, still waiting for my returns bag to be sent out, a week on from ordering...
Jon,

I would get in touch with them. I requested a returns pack last week. I received it on Thursday, packed it up and sent back same day. Receipt confirmed Friday. Credit card refunded this morning.

Brian
Basically, I'm for anything that gets you through the night. Be it prayer, tranquilizers or a bottle of Jack Daniels - Frank Sinatra

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Re: January Sale 2019

Post by jtc » Wed Jan 23, 2019 9:58 am

TheBeatles wrote:
Wed Jan 23, 2019 9:45 am
jtc wrote:
Tue Jan 22, 2019 9:45 pm
I ordered one of the cheap C7 Rapide autos. Decided it's not a keeper, still waiting for my returns bag to be sent out, a week on from ordering...
Jon,

I would get in touch with them. I requested a returns pack last week. I received it on Thursday, packed it up and sent back same day. Receipt confirmed Friday. Credit card refunded this morning.

Brian
Yes, have sent them an email today, 7 days on from the order of the returns bag. I'll add this experience to the negative list from over the years!
Jon

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Re: January Sale 2019

Post by joeegg17 » Wed Jan 23, 2019 1:14 pm

jtc wrote:
Tue Jan 22, 2019 9:45 pm
I ordered one of the cheap C7 Rapide autos. Decided it's not a keeper, still waiting for my returns bag to be sent out, a week on from ordering...
Same here, still waiting for returns envelope after one week .
Who would of thought it was that long winded returning a faulty watch .

jtc
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Re: January Sale 2019

Post by jtc » Wed Jan 23, 2019 2:22 pm

joeegg17 wrote:
Wed Jan 23, 2019 1:14 pm
jtc wrote:
Tue Jan 22, 2019 9:45 pm
I ordered one of the cheap C7 Rapide autos. Decided it's not a keeper, still waiting for my returns bag to be sent out, a week on from ordering...
Same here, still waiting for returns envelope after one week .
Who would of thought it was that long winded returning a faulty watch .
I dropped CW an email and got the below response, so hopefully not much longer to wait.
The returns pack should be despatched later today for you. We will email you again once it has left.

Apologies for the slight delay in despatch , as we are currently experiencing a peak due to sale despatch is taking a little longer than usual.

If you need any further assistance please let me know.

Kind Regards,
Mrs.Vallen Hardy

Customer Service Advisor
Jon

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Re: January Sale 2019

Post by sapsja » Wed Jan 23, 2019 8:34 pm

A few new ones added to the sale. C1 Small Second at 50%, C1 Morgan's in nearly new plus some of the usual suspects.
C9 5D, C60 GMT, C65 LE

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Re: January Sale 2019

Post by biggus_richus » Wed Jan 23, 2019 9:07 pm

joeegg17 wrote:
Wed Jan 23, 2019 1:14 pm
jtc wrote:
Tue Jan 22, 2019 9:45 pm
I ordered one of the cheap C7 Rapide autos. Decided it's not a keeper, still waiting for my returns bag to be sent out, a week on from ordering...
Same here, still waiting for returns envelope after one week .
Who would of thought it was that long winded returning a faulty watch .
Got a return envelope today, a week after the dispatch notice.

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Re: January Sale 2019

Post by joeegg17 » Thu Jan 24, 2019 12:03 pm

biggus_richus wrote:
Wed Jan 23, 2019 9:07 pm
joeegg17 wrote:
Wed Jan 23, 2019 1:14 pm
jtc wrote:
Tue Jan 22, 2019 9:45 pm
I ordered one of the cheap C7 Rapide autos. Decided it's not a keeper, still waiting for my returns bag to be sent out, a week on from ordering...
Same here, still waiting for returns envelope after one week .
Who would of thought it was that long winded returning a faulty watch .
Got a return envelope today, a week after the dispatch notice.
Mines arrived and the watch is on its way back , hope they don't take as long refunding the money .

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Re: January Sale 2019

Post by joeegg17 » Thu Jan 24, 2019 6:01 pm

O.K , this is really starting to get on my nerves now .
I recieved this email 4 hours ago .

Dear Customer,



Hope you’re well and thank you for returning your item to our team.



I can confirm that we have received your parcel and one of our team will be in touch within 2-3 working days for further instructions.





Kind regards,



Robert Austin


I replied within minutes asking why I had recieved such an email when I had clearly asked for a refund .
I don't want to speak to someone in 2-3 days on how to proceed . I want a refund .
I have not had any reply from anyone from CW as yet , totally gob smacked !

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TheBeatles
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Re: January Sale 2019

Post by TheBeatles » Thu Jan 24, 2019 6:11 pm

joeegg17 wrote:
Thu Jan 24, 2019 6:01 pm
O.K , this is really starting to get on my nerves now .
I recieved this email 4 hours ago .

Dear Customer,



Hope you’re well and thank you for returning your item to our team.



I can confirm that we have received your parcel and one of our team will be in touch within 2-3 working days for further instructions.





Kind regards,



Robert Austin


I replied within minutes asking why I had recieved such an email when I had clearly asked for a refund .
I don't want to speak to someone in 2-3 days on how to proceed . I want a refund .
I have not had any reply from anyone from CW as yet , totally gob smacked !
Same for my refund. This is a standard reply. You will not be contacted again asking how to proceed. Next thing is your refund. I got mine within 2 days. No need for panic yet :D
Basically, I'm for anything that gets you through the night. Be it prayer, tranquilizers or a bottle of Jack Daniels - Frank Sinatra

All You Need Is Love - The Beatles

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Re: January Sale 2019

Post by joeegg17 » Thu Jan 24, 2019 6:24 pm

TheBeatles wrote:
Thu Jan 24, 2019 6:11 pm
joeegg17 wrote:
Thu Jan 24, 2019 6:01 pm
O.K , this is really starting to get on my nerves now .
I recieved this email 4 hours ago .

Dear Customer,



Hope you’re well and thank you for returning your item to our team.



I can confirm that we have received your parcel and one of our team will be in touch within 2-3 working days for further instructions.





Kind regards,



Robert Austin


I replied within minutes asking why I had recieved such an email when I had clearly asked for a refund .
I don't want to speak to someone in 2-3 days on how to proceed . I want a refund .
I have not had any reply from anyone from CW as yet , totally gob smacked !
Same for my refund. This is a standard reply. You will not be contacted again asking how to proceed. Next thing is your refund. I got mine within 2 days. No need for panic yet :D
Ahh O.K , that's a relief .
A very badly worded email or is that just me ?

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Re: January Sale 2019

Post by Mikkei4 » Thu Jan 24, 2019 7:25 pm

joeegg17 wrote:
Thu Jan 24, 2019 6:24 pm
TheBeatles wrote:
Thu Jan 24, 2019 6:11 pm
joeegg17 wrote:
Thu Jan 24, 2019 6:01 pm
O.K , this is really starting to get on my nerves now .
I recieved this email 4 hours ago .

Dear Customer,



Hope you’re well and thank you for returning your item to our team.



I can confirm that we have received your parcel and one of our team will be in touch within 2-3 working days for further instructions.





Kind regards,



Robert Austin


I replied within minutes asking why I had recieved such an email when I had clearly asked for a refund .
I don't want to speak to someone in 2-3 days on how to proceed . I want a refund .
I have not had any reply from anyone from CW as yet , totally gob smacked !
Same for my refund. This is a standard reply. You will not be contacted again asking how to proceed. Next thing is your refund. I got mine within 2 days. No need for panic yet :D
Ahh O.K , that's a relief .
A very badly worded email or is that just me ?

I got exactly the same poorly worded email from the same person. Whether it's his standard response or a CW standard reply it sucks for a CS reply. I replied to him stating that I didn't understand his reply and surely the next step was for me to receive a full refund without any further contact.

As I still hadn't received any reply from Mr. Robert Austin some days later I mentioned this in an email to a different CS contact I was dealing with on another matter and they have now processed the refund, stating that they have to reply to emails in 24hr-48hrs so maybe Mr. Austin's response was in my spam mail - No it wasn't. Would seem Mr. Austin failed to meet their internal SLA and every other requirement of good CS relations.

Unfortunately it seems that during busy peak periods the order pick, delivery and returns process at CW still has room for improvement.

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Re: January Sale 2019

Post by joeegg17 » Thu Jan 24, 2019 8:43 pm

Mikkei4 wrote:
Thu Jan 24, 2019 7:25 pm
joeegg17 wrote:
Thu Jan 24, 2019 6:24 pm
TheBeatles wrote:
Thu Jan 24, 2019 6:11 pm

Same for my refund. This is a standard reply. You will not be contacted again asking how to proceed. Next thing is your refund. I got mine within 2 days. No need for panic yet :D
Ahh O.K , that's a relief .
A very badly worded email or is that just me ?

I got exactly the same poorly worded email from the same person. Whether it's his standard response or a CW standard reply it sucks for a CS reply. I replied to him stating that I didn't understand his reply and surely the next step was for me to receive a full refund without any further contact.

As I still hadn't received any reply from Mr. Robert Austin some days later I mentioned this in an email to a different CS contact I was dealing with on another matter and they have now processed the refund, stating that they have to reply to emails in 24hr-48hrs so maybe Mr. Austin's response was in my spam mail - No it wasn't. Would seem Mr. Austin failed to meet their internal SLA and every other requirement of good CS relations.

Unfortunately it seems that during busy peak periods the order pick, delivery and returns process at CW still has room for improvement.

Well it's a good job that I love CW watches , if I was new to the brand this kind of thing would poison me against buying again .

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January Sale 2019

Post by Robotaz » Fri Jan 25, 2019 5:26 pm

I bought one of the C1 small seconds. I had never really paid much attention, but for the first time that I recall, I find a printed dial to be really nice. Applied markers would clutter it up and take away from the Bauhaus feel.

I’m excited!


@robotazky

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Re: January Sale 2019

Post by StrappedUp » Sun Jan 27, 2019 8:23 am

C1 Small Seconds @ £670 is a bit of a bargain I'd say
Ryan

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