January Sale 2019
Re: January Sale 2019
It's kind of like that Luciano Pavarotti & Celine Dion - I Hate You Then I Love You song..
It really is a good looking watch, especially the all black case. I like how they went with unique designs instead of just another flieger watch or pilot watch. I was sure I was only going to keep either the UTC Worldtimer or this Flyer but now I am not so sure anymore..! It's worth the full price and a steal at 50% off.
It really is a good looking watch, especially the all black case. I like how they went with unique designs instead of just another flieger watch or pilot watch. I was sure I was only going to keep either the UTC Worldtimer or this Flyer but now I am not so sure anymore..! It's worth the full price and a steal at 50% off.
- TheBeatles
- Senior Forumgod
- Posts: 2603
- Joined: Thu Sep 22, 2016 8:36 am
- CW-watches: 6
- Location: England
Re: January Sale 2019
Jon,
I would get in touch with them. I requested a returns pack last week. I received it on Thursday, packed it up and sent back same day. Receipt confirmed Friday. Credit card refunded this morning.
Brian
Basically, I'm for anything that gets you through the night. Be it prayer, tranquilizers or a bottle of Jack Daniels, Frank Sinatra
All You Need Is Love, The Beatles
Too much of anything is bad. But too much of good whiskey is barely enough, Mark Twain
All You Need Is Love, The Beatles
Too much of anything is bad. But too much of good whiskey is barely enough, Mark Twain
-
- Senior Forumgod
- Posts: 4110
- Joined: Fri Oct 05, 2012 9:50 pm
- CW-watches: 2
- Location: Hampshire, UK
Re: January Sale 2019
Yes, have sent them an email today, 7 days on from the order of the returns bag. I'll add this experience to the negative list from over the years!TheBeatles wrote: ↑Wed Jan 23, 2019 9:45 amJon,
I would get in touch with them. I requested a returns pack last week. I received it on Thursday, packed it up and sent back same day. Receipt confirmed Friday. Credit card refunded this morning.
Brian
Re: January Sale 2019
Same here, still waiting for returns envelope after one week .
Who would of thought it was that long winded returning a faulty watch .
-
- Senior Forumgod
- Posts: 4110
- Joined: Fri Oct 05, 2012 9:50 pm
- CW-watches: 2
- Location: Hampshire, UK
Re: January Sale 2019
I dropped CW an email and got the below response, so hopefully not much longer to wait.
The returns pack should be despatched later today for you. We will email you again once it has left.
Apologies for the slight delay in despatch , as we are currently experiencing a peak due to sale despatch is taking a little longer than usual.
If you need any further assistance please let me know.
Kind Regards,
Mrs.Vallen Hardy
Customer Service Advisor
Re: January Sale 2019
A few new ones added to the sale. C1 Small Second at 50%, C1 Morgan's in nearly new plus some of the usual suspects.
2015 FLE, C60 GMT MkII, C65 Super Compressor
- biggus_richus
- Senior Guru
- Posts: 732
- Joined: Wed Jun 20, 2018 6:31 pm
- CW-watches: 5
- Location: Berkshire, UK
Re: January Sale 2019
Got a return envelope today, a week after the dispatch notice.
Rich.
Breitling | CW | Farer | Formex | Garmin | Marloe | Ming | Omega | Oris | Seiko | Studio Underd0g | Tag Heuer | Timex
Breitling | CW | Farer | Formex | Garmin | Marloe | Ming | Omega | Oris | Seiko | Studio Underd0g | Tag Heuer | Timex
Re: January Sale 2019
Mines arrived and the watch is on its way back , hope they don't take as long refunding the money .biggus_richus wrote: ↑Wed Jan 23, 2019 9:07 pmGot a return envelope today, a week after the dispatch notice.
Re: January Sale 2019
O.K , this is really starting to get on my nerves now .
I recieved this email 4 hours ago .
Dear Customer,
Hope you’re well and thank you for returning your item to our team.
I can confirm that we have received your parcel and one of our team will be in touch within 2-3 working days for further instructions.
Kind regards,
Robert Austin
I replied within minutes asking why I had recieved such an email when I had clearly asked for a refund .
I don't want to speak to someone in 2-3 days on how to proceed . I want a refund .
I have not had any reply from anyone from CW as yet , totally gob smacked !
I recieved this email 4 hours ago .
Dear Customer,
Hope you’re well and thank you for returning your item to our team.
I can confirm that we have received your parcel and one of our team will be in touch within 2-3 working days for further instructions.
Kind regards,
Robert Austin
I replied within minutes asking why I had recieved such an email when I had clearly asked for a refund .
I don't want to speak to someone in 2-3 days on how to proceed . I want a refund .
I have not had any reply from anyone from CW as yet , totally gob smacked !
- TheBeatles
- Senior Forumgod
- Posts: 2603
- Joined: Thu Sep 22, 2016 8:36 am
- CW-watches: 6
- Location: England
Re: January Sale 2019
Same for my refund. This is a standard reply. You will not be contacted again asking how to proceed. Next thing is your refund. I got mine within 2 days. No need for panic yetjoeegg17 wrote: ↑Thu Jan 24, 2019 6:01 pm O.K , this is really starting to get on my nerves now .
I recieved this email 4 hours ago .
Dear Customer,
Hope you’re well and thank you for returning your item to our team.
I can confirm that we have received your parcel and one of our team will be in touch within 2-3 working days for further instructions.
Kind regards,
Robert Austin
I replied within minutes asking why I had recieved such an email when I had clearly asked for a refund .
I don't want to speak to someone in 2-3 days on how to proceed . I want a refund .
I have not had any reply from anyone from CW as yet , totally gob smacked !
Basically, I'm for anything that gets you through the night. Be it prayer, tranquilizers or a bottle of Jack Daniels, Frank Sinatra
All You Need Is Love, The Beatles
Too much of anything is bad. But too much of good whiskey is barely enough, Mark Twain
All You Need Is Love, The Beatles
Too much of anything is bad. But too much of good whiskey is barely enough, Mark Twain
Re: January Sale 2019
Ahh O.K , that's a relief .TheBeatles wrote: ↑Thu Jan 24, 2019 6:11 pmSame for my refund. This is a standard reply. You will not be contacted again asking how to proceed. Next thing is your refund. I got mine within 2 days. No need for panic yetjoeegg17 wrote: ↑Thu Jan 24, 2019 6:01 pm O.K , this is really starting to get on my nerves now .
I recieved this email 4 hours ago .
Dear Customer,
Hope you’re well and thank you for returning your item to our team.
I can confirm that we have received your parcel and one of our team will be in touch within 2-3 working days for further instructions.
Kind regards,
Robert Austin
I replied within minutes asking why I had recieved such an email when I had clearly asked for a refund .
I don't want to speak to someone in 2-3 days on how to proceed . I want a refund .
I have not had any reply from anyone from CW as yet , totally gob smacked !
A very badly worded email or is that just me ?
Re: January Sale 2019
joeegg17 wrote: ↑Thu Jan 24, 2019 6:24 pmAhh O.K , that's a relief .TheBeatles wrote: ↑Thu Jan 24, 2019 6:11 pmSame for my refund. This is a standard reply. You will not be contacted again asking how to proceed. Next thing is your refund. I got mine within 2 days. No need for panic yetjoeegg17 wrote: ↑Thu Jan 24, 2019 6:01 pm O.K , this is really starting to get on my nerves now .
I recieved this email 4 hours ago .
Dear Customer,
Hope you’re well and thank you for returning your item to our team.
I can confirm that we have received your parcel and one of our team will be in touch within 2-3 working days for further instructions.
Kind regards,
Robert Austin
I replied within minutes asking why I had recieved such an email when I had clearly asked for a refund .
I don't want to speak to someone in 2-3 days on how to proceed . I want a refund .
I have not had any reply from anyone from CW as yet , totally gob smacked !
A very badly worded email or is that just me ?
I got exactly the same poorly worded email from the same person. Whether it's his standard response or a CW standard reply it sucks for a CS reply. I replied to him stating that I didn't understand his reply and surely the next step was for me to receive a full refund without any further contact.
As I still hadn't received any reply from Mr. Robert Austin some days later I mentioned this in an email to a different CS contact I was dealing with on another matter and they have now processed the refund, stating that they have to reply to emails in 24hr-48hrs so maybe Mr. Austin's response was in my spam mail - No it wasn't. Would seem Mr. Austin failed to meet their internal SLA and every other requirement of good CS relations.
Unfortunately it seems that during busy peak periods the order pick, delivery and returns process at CW still has room for improvement.
Re: January Sale 2019
Mikkei4 wrote: ↑Thu Jan 24, 2019 7:25 pmjoeegg17 wrote: ↑Thu Jan 24, 2019 6:24 pmAhh O.K , that's a relief .TheBeatles wrote: ↑Thu Jan 24, 2019 6:11 pm
Same for my refund. This is a standard reply. You will not be contacted again asking how to proceed. Next thing is your refund. I got mine within 2 days. No need for panic yet
A very badly worded email or is that just me ?
I got exactly the same poorly worded email from the same person. Whether it's his standard response or a CW standard reply it sucks for a CS reply. I replied to him stating that I didn't understand his reply and surely the next step was for me to receive a full refund without any further contact.
As I still hadn't received any reply from Mr. Robert Austin some days later I mentioned this in an email to a different CS contact I was dealing with on another matter and they have now processed the refund, stating that they have to reply to emails in 24hr-48hrs so maybe Mr. Austin's response was in my spam mail - No it wasn't. Would seem Mr. Austin failed to meet their internal SLA and every other requirement of good CS relations.
Unfortunately it seems that during busy peak periods the order pick, delivery and returns process at CW still has room for improvement.
Well it's a good job that I love CW watches , if I was new to the brand this kind of thing would poison me against buying again .
- Robotaz
- Senior Forumgod
- Posts: 1182
- Joined: Fri Jan 20, 2012 8:56 pm
- CW-watches: 3
- Location: Tennessee
January Sale 2019
I bought one of the C1 small seconds. I had never really paid much attention, but for the first time that I recall, I find a printed dial to be really nice. Applied markers would clutter it up and take away from the Bauhaus feel.
I’m excited!
@robotazky
I’m excited!
@robotazky
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- Trusted Seller
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