Shocking repair time

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Essex Paul
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Re: Shocking repair time

Post by Essex Paul » Sat Apr 13, 2019 2:34 pm

@tigerchris

Yeah these things happening I know. Just nice not to have to make yet another call.
Least you did get yours though.
Declan was in a rush to get my watch in the post for today and must have just picked up the first Grand Malvern booklet he saw. I’m sure he’ll pop the correct one in the post on Monday.

And you’ll have to send the other cert back I guess?

It’s just one thing after another for me though, still nearly there. At least I’m wearing the watch now.
C1 Grand Malvern Power Reserve

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Re: Shocking repair time

Post by Essex Paul » Sat Apr 13, 2019 4:35 pm

Been wearing my GMPR for five hours and the PR indicator is showing the reserve is recharging, was almost down to 4 days when out of the box, now on max.

Boom! :thumbup:
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Re: Shocking repair time

Post by TigerChris » Sat Apr 13, 2019 5:09 pm

Hope it stays problem free :thumbup: it’s been a long road, hopefully all sorted now (well, apart from the manual). Yeah, I’ll drop them an email or give them a call to let them know and see what they want me to do with it.

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Re: Shocking repair time

Post by Bahnstormer_vRS » Sat Apr 13, 2019 5:43 pm

Essex Paul wrote:Been wearing my GMPR for five hours and the PR indicator is showing the reserve is recharging, was almost down to 4 days when out of the box, now on max.

Boom! Image
Useful information to know an approximate rate of charge for the SH21 auto, Paul.

Relevant for my C60 Trident COSC SH21.

Thanks.

Guy

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Re: Shocking repair time

Post by Essex Paul » Sat Apr 13, 2019 5:59 pm

Bahnstormer_vRS wrote:
Sat Apr 13, 2019 5:43 pm
Essex Paul wrote:Been wearing my GMPR for five hours and the PR indicator is showing the reserve is recharging, was almost down to 4 days when out of the box, now on max.

Boom! Image
Useful information to know an approximate rate of charge for the SH21 auto, Paul.

Relevant for my C60 Trident COSC SH21.

Thanks.

Guy

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I found the rate of charge to be very good in my last watch which subsequently failed.
Although as they didn’t send me the repair notes I don’t know whether it was the rotor or indicator disk that failed.
If worn every day it would always show on Max reserve.
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Re: Shocking repair time

Post by MiniMpi » Sat Apr 13, 2019 6:16 pm

Great to hear your replacement is all good Paul :thumbup:
Any photos ?
C60 Ombré #001/300, C7 Prototype, C11 Elite, C7 Bluebird, C70 Ascari, C7 COSC LE, C65 MK1 LE, C60 316L Yellow, C9-JH-MK3, C9-40-5DA, C600-IPB, C8-KVKT-MK2, C60-43-GMT-SWKS, C60-43-A-SKRS, C60-TI-V2, C8 UTC, C8 Flyer MK2, C65 Trident Diver, Rolex 912.

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Re: Shocking repair time

Post by Essex Paul » Sat Apr 13, 2019 6:21 pm

Will sort something out Ferg. 👍
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Re: Shocking repair time

Post by Amor Vincit Omnia » Sat Apr 13, 2019 10:02 pm

Roger, Tranquility. We copy you on the ground. You got a bunch of guys about to turn blue. We're breathing again. Thanks a lot.
Charlie Duke, Apollo 11 Capcom

I really hope this one does the business for you, Paul!
Steve
The half minute which we daily devote to the winding-up of our watches is an exertion of labour almost insensible; yet, by the aid of a few wheels, its effect is spread over the whole twenty-four hours.
Charles Babbage


@Avo238

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Re: Shocking repair time

Post by Essex Paul » Sat Apr 13, 2019 10:33 pm

Amor Vincit Omnia wrote:
Sat Apr 13, 2019 10:02 pm
Roger, Tranquility. We copy you on the ground. You got a bunch of guys about to turn blue. We're breathing again. Thanks a lot.
Charlie Duke, Apollo 11 Capcom

I really hope this one does the business for you, Paul!
Cheers Steve.
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Re: Shocking repair time

Post by Essex Paul » Sun Apr 14, 2019 3:00 pm

Bahnstormer_vRS wrote:
Sat Apr 13, 2019 5:43 pm
Essex Paul wrote:Been wearing my GMPR for five hours and the PR indicator is showing the reserve is recharging, was almost down to 4 days when out of the box, now on max.

Boom! Image
Useful information to know an approximate rate of charge for the SH21 auto, Paul.

Relevant for my C60 Trident COSC SH21.

Thanks.




Guy

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Day two Guy.

Overnight/resting lost about 1/3 of a day on the indicator.
Put it on about 10.30am and by 2pm the indicator showed max power.
(Indicator on my failed watch was showing no gain at all resulting in gradual loss of power OR indicator was faulty).
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Re: Shocking repair time

Post by Essex Paul » Mon Apr 15, 2019 2:52 pm

Declan is sending me the correct manual so all sorted.
Had an interesting chat though regarding not getting an explanation of work/repair done.

Firstly he said that they don’t always get what was done to a watch and that shortly no watches will be sent back to the customer with any notes.

Told him that was crazy. Would you give your car to a garage for weeks on end only for them to return your car saying it’s fixed, give you a bill and then tell you they can’t tell you what was wrong and what was fixed?? No that wouldn’t happen.

Told him that was s big mistake and that they’d get complaints.
So if you’re about to send your watch in for a repair then don’t expect a report as to what was fixed.

#strangedecision.
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Re: Shocking repair time

Post by Bahnstormer_vRS » Mon Apr 15, 2019 2:58 pm

Essex Paul wrote:Declan is sending me the correct manual so all sorted.
Had an interesting chat though regarding not getting an explanation of work/repair done.

Firstly he said that they don’t always get what was done to a watch and that shortly no watches will be sent back to the customer with any notes.

Told him that was crazy. Would you give your car to a garage for weeks on end only for them to return your car saying it’s fixed, give you a bill and then tell you they can’t tell you what was wrong and what was fixed?? No that wouldn’t happen.

Told him that was s big mistake and that they’d get complaints.
So if you’re about to send your watch in for a repair then don’t expect a report as to what was fixed.

#strangedecision.
Did Declan differentiate between a Warranty repair and a Customer repair or service, paid for by the Customer?

I agree that to have no details on a paid for Customer repair is undesirable, but for a Warranty repair I can't see that it matters.

Guy

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C2 FLE |C3 Chrono |C4 |C5A MkI |C5 BOB LE |C6 |C7 MkII Harrier |C7 Chrono
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Re: Shocking repair time

Post by Essex Paul » Mon Apr 15, 2019 3:23 pm

Bahnstormer_vRS wrote:
Mon Apr 15, 2019 2:58 pm
Essex Paul wrote:Declan is sending me the correct manual so all sorted.
Had an interesting chat though regarding not getting an explanation of work/repair done.

Firstly he said that they don’t always get what was done to a watch and that shortly no watches will be sent back to the customer with any notes.

Told him that was crazy. Would you give your car to a garage for weeks on end only for them to return your car saying it’s fixed, give you a bill and then tell you they can’t tell you what was wrong and what was fixed?? No that wouldn’t happen.

Told him that was s big mistake and that they’d get complaints.
So if you’re about to send your watch in for a repair then don’t expect a report as to what was fixed.

#strangedecision.
Did Declan differentiate between a Warranty repair and a Customer repair or service, paid for by the Customer?

I agree that to have no details on a paid for Customer repair is undesirable, but for a Warranty repair I can't see that it matters.

Guy

Sent from my Xperia XZ Premium using Tapatalk
He didn’t differentiate no Guy.
I took it to mean any repair.
And on the contrary, if my watch goes for warranty work I’d still like to know what work was done.
I would anyway.
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Re: Shocking repair time

Post by Ttf23 » Mon Apr 15, 2019 10:26 pm

Essex Paul wrote:
Mon Apr 15, 2019 3:23 pm
[quote=Bahnstormer_vRS post_id=770613 time=<a href="tel:1555336693">1555336693</a> user_id=6758]
Essex Paul wrote:Declan is sending me the correct manual so all sorted.
Had an interesting chat though regarding not getting an explanation of work/repair done.

Firstly he said that they don’t always get what was done to a watch and that shortly no watches will be sent back to the customer with any notes.

Told him that was crazy. Would you give your car to a garage for weeks on end only for them to return your car saying it’s fixed, give you a bill and then tell you they can’t tell you what was wrong and what was fixed?? No that wouldn’t happen.

Told him that was s big mistake and that they’d get complaints.
So if you’re about to send your watch in for a repair then don’t expect a report as to what was fixed.

#strangedecision.
Did Declan differentiate between a Warranty repair and a Customer repair or service, paid for by the Customer?

I agree that to have no details on a paid for Customer repair is undesirable, but for a Warranty repair I can't see that it matters.

Guy

Sent from my Xperia XZ Premium using Tapatalk
He didn’t differentiate no Guy.
I took it to mean any repair.
And on the contrary, if my watch goes for warranty work I’d still like to know what work was done.
I would anyway.
[/quote]

Finally received my C7 apex back after 11 long weeks and I didn’t get any detail of the work done.

I’d have preferred to get a breakdown but it’s not something that I’m going to lose sleep over particularly when there was an obvious fault (date changing the wrong time) and now (at least I think!) it is fixed.

Agree, it would be a very different story if paid for repair work.

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Re: Shocking repair time

Post by Essex Paul » Tue Apr 16, 2019 12:38 am

^^^^^ 11 weeks? Wow :shock:
Have they got that much repair work on? Not a good sign. I know they sell a lot of watches but I’d have thought the number of faulty ones would be minimal.

Apparently soon not even if you had paid for work done. I do hope that’s not right!
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