Red Jag back from its service

Discuss Christopher Ward watches
User avatar
Thegreyman
Trusted Seller
Trusted Seller
Posts: 12066
Joined: Sat May 21, 2016 3:45 pm
CW-watches: 6
Location: Edinburgh

Red Jag back from its service

Post by Thegreyman »

Just back from holiday today and my 2012 FLE Trident "Red Jag" has come back from servicing at CW.

My first impression is very good, the watch was sent off in mid March with a few issues - timekeeping slightly out of spec, the bezel was stuck from the day I got it (albeit in the correct 12 position) and I'd never wanted to apply any force to it, the winding lately was quite graunchy. I sent it away well wrapped to CW, although didn't bother to send in the original box.

Well today it came back, in a full CW inner and outer box, new cleaning cloth, a card showing it had been pressure tested, a full servicing card detailing work done, the timekeeping checked after regulation etc...all for £99. The bezel just had some dirt under it apparently so is now working well again, the crown and winding mechanism feels tight and spot on now so overall I'm very impressed. It did take about 10 weeks to get the work done but in the end that's acceptable when it's done properly.

Feels good to have it back in the collection :D

Image
Image
Image
Image
Image
Image
Patrick

C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)

Some others + a few on the way
User avatar
Thermexman
Trusted Seller
Trusted Seller
Posts: 6225
Joined: Thu Oct 27, 2016 6:40 am
CW-watches: 4
Location: South West UK

Re: Red Jag back from its service

Post by Thermexman »

Can’t beat that price Patrick!

Just had mine back too. I sent mine in the original cream box and brown outer. It returned in the cream box but without its outer. Just wrapped in bubble wrap and then taped into a bag. No new cloth but then, I’ve got loads anyway!

Image
Steve.
User avatar
scooter
Trusted Seller
Trusted Seller
Posts: 15249
Joined: Thu Nov 04, 2010 7:14 pm
CW-watches: 1
LE-two: yes
LE-foura: yes
Location: UK

Re: Red Jag back from its service

Post by scooter »

A very reasonable price.

scooter
#1 scooter blue 2012 FLE (50 made)
User avatar
Clach77
Trusted Seller
Trusted Seller
Posts: 2510
Joined: Sat Dec 04, 2010 10:40 am
CW-watches: 24
LE-one: yes
LE-two: yes
LE-foura: yes
LE-fourb: yes
Location: Wasting time on here.

Re: Red Jag back from its service

Post by Clach77 »

Have they stopped sending out the service pods? I’ve two from having watches serviced and very handy travel cases they are. :thumbup:
Trying not to buy any more watches...
User avatar
Bahnstormer_vRS
Moderator
Moderator
Posts: 35161
Joined: Thu Sep 06, 2012 3:06 pm
CW-watches: 34
LE-three: 1
LE-foura: 1
LE-fourb: 1
LE-six: 1
Location: Hertfordshire, UK

Re: Red Jag back from its service

Post by Bahnstormer_vRS »

Good news Patrick and perfectly timed with your return from holiday.

Interesting to see the two page fold over card 'Service check sheet', not seen or heard of that before. Helps the customer understand the work done.

My C5A is with CWL for a service at the moment too, looking forward to getting it back.

Guy

Sent from my Xperia XZ Premium using Tapatalk
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)

Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
User avatar
MiniMpi
Trusted Seller
Trusted Seller
Posts: 37684
Joined: Sun Apr 10, 2011 9:56 am
CW-watches: 17
Location: Cork, Ireland

Re: Red Jag back from its service

Post by MiniMpi »

Nice one Patrick :clap:
Very good to see CW adding those extra little touches like the detailed account of what was done etc.
A great price too !

I will send off my Tri-Tech Elite IPB for a service, it's first, some time this year.
It's April 2010 so well due one, running well with no issues as such.
It will be nice to have it freshly serviced though.
User avatar
Thermexman
Trusted Seller
Trusted Seller
Posts: 6225
Joined: Thu Oct 27, 2016 6:40 am
CW-watches: 4
Location: South West UK

Re: Red Jag back from its service

Post by Thermexman »

Clach77 wrote:Have they stopped sending out the service pods? I’ve two from having watches serviced and very handy travel cases they are. :thumbup:
Yes. You just get a returns bag. (Extra thick bin bag) but smaller! :lol:
Steve.
User avatar
Thegreyman
Trusted Seller
Trusted Seller
Posts: 12066
Joined: Sat May 21, 2016 3:45 pm
CW-watches: 6
Location: Edinburgh

Re: Red Jag back from its service

Post by Thegreyman »

Clach77 wrote:Have they stopped sending out the service pods? I’ve two from having watches serviced and very handy travel cases they are. :thumbup:
As Steve says I think that is the case Alex. It was a bit like getting a new watch, the fact it came in a full inner and outer box etc. :) Having said that I already had at least one extra CW box so maybe a basic travel case would have been handier :lol:
Bahnstormer_vRS wrote:Good news Patrick and perfectly timed with your return from holiday.

Interesting to see the two page fold over card 'Service check sheet', not seen or heard of that before. Helps the customer understand the work done.
Thanks Guy, yes the service sheet is quite a good idea, it reminded me of getting my car back from BMW where they give you a similar card (probably to justify the small fortune they are about to relieve you of :lol: )
MiniMpi wrote:Nice one Patrick :clap:
Very good to see CW adding those extra little touches like the detailed account of what was done etc.
A great price too !

I will send off my Tri-Tech Elite IPB for a service, it's first, some time this year.
It's April 2010 so well due one, running well with no issues as such.
It will be nice to have it freshly serviced though.
Cheers Ferg, you're right...those little touches do make a difference to the whole customer experience :)
Patrick

C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)

Some others + a few on the way
Senoj
Junior
Junior
Posts: 53
Joined: Sun Apr 19, 2015 6:52 pm

Re: Red Jag back from its service

Post by Senoj »

£99. Exceptional value.
westsiderkg
Newbie
Newbie
Posts: 8
Joined: Thu May 24, 2018 12:11 am

Re: Red Jag back from its service

Post by westsiderkg »

Is 10 weeks a normal service timeframe? I need to get 1 of mine serviced and just wondering if I should anticipate a 2-3 month return time. Tks.
User avatar
Thermexman
Trusted Seller
Trusted Seller
Posts: 6225
Joined: Thu Oct 27, 2016 6:40 am
CW-watches: 4
Location: South West UK

Re: Red Jag back from its service

Post by Thermexman »

My C600 (see above post) took 8 weeks from initial contact and cost £99 for service, £10 for new Ratchet Wheel and £7.95 for postage. It’s now been running for 21 days and is +3.7 secs/day. The 8 weeks wait pales into insignificance now.
Steve.
Steve D
Newbie
Newbie
Posts: 27
Joined: Sat Aug 18, 2018 3:34 pm

Re: Red Jag back from its service

Post by Steve D »

£99 for acservice seems extremely good value. What’s the time between services?
User avatar
Thegreyman
Trusted Seller
Trusted Seller
Posts: 12066
Joined: Sat May 21, 2016 3:45 pm
CW-watches: 6
Location: Edinburgh

Re: Red Jag back from its service

Post by Thegreyman »

Steve D wrote:£99 for acservice seems extremely good value. What’s the time between services?
From memory they seem to recommend 3-5 years, may depend on the model. I think with a Trident 5 years is probably regular enough to be getting it serviced. Others might have a different view or can give you a more detailed answer.
Patrick

C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)

Some others + a few on the way
User avatar
Bahnstormer_vRS
Moderator
Moderator
Posts: 35161
Joined: Thu Sep 06, 2012 3:06 pm
CW-watches: 34
LE-three: 1
LE-foura: 1
LE-fourb: 1
LE-six: 1
Location: Hertfordshire, UK

Re: Red Jag back from its service

Post by Bahnstormer_vRS »

Patrick is about right.

CW's recommendation is 5 years, which coincides with the end of the 60/60 warranty.

I'd get it done at 4 3/4 years. That way, any issue found on the service, could be covered by the warranty.
Guy

Sent from my Xperia XZ Premium using Tapatalk
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)

Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
User avatar
tempusmaximus
Senior Forumgod
Senior Forumgod
Posts: 19245
Joined: Tue Apr 23, 2013 1:37 pm
CW-watches: 1
Location: UK

Re: Red Jag back from its service

Post by tempusmaximus »

Good to see it back from its service , and at £99 its very reasonable . :thumbup:
Bernie
  • Similar Topics
    Replies
    Views
    Last post