NEW - Trust Pilot review

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DISJT
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NEW - Trust Pilot review

Post by DISJT » Mon Jan 08, 2018 12:54 am

Just received the attached email.

Seems CW are being proactive, strange timing considering their recent sales / website crashes but a positive move for any company i'd say.

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CHRIS

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Re: NEW - Trust Pilot review

Post by Kuztomized » Mon Jan 08, 2018 3:45 am

Yep I got the same email today ... didn’t realize this was new though, since this was my first purchase.
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Thermexman
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Re: NEW - Trust Pilot review

Post by Thermexman » Mon Jan 08, 2018 7:52 am

I’ve just had one for the first time after, approx eight purchases. So I guess it’s a new direction. It will allow them to gauge feedback from the larger audience rather, than just the people on here?
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Re: NEW - Trust Pilot review

Post by porkupine1 » Mon Jan 08, 2018 8:29 am

Very interesting. It does cost to enter Trust Pilot. Encouraging that they are serious about it, although I would have thought there is plenty of feedback on this forum that they could act upon.
Key will be whether the feedback on Trust Pilot is listened to and acted upon. A brave move!

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Re: NEW - Trust Pilot review

Post by jtc » Mon Jan 08, 2018 11:12 am

Interesting that a lot of feedback seems to be from overseas. Mostly good feedback so far, which is encouraging. Some wildly positive smoke blowing too :lol:

https://uk.trustpilot.com/review/www.ch ... ward.co.uk
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Re: NEW - Trust Pilot review

Post by jtc » Tue Feb 13, 2018 9:26 pm

Thought I'd revisit this. Seems the wider customer base are experiencing the same problems this forum has highlighted time and time again. Filtered to remove 4&5 star reviews:

https://uk.trustpilot.com/review/www.ch ... =2&stars=3

I do hope CW are investing in improvements to customer service, which they were once known for excellence.
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Re: NEW - Trust Pilot review

Post by Amor Vincit Omnia » Tue Feb 13, 2018 9:54 pm

Victor Meldrew moment approaching.

Am I the only one who HATES this constant flurry of requests for online feedback? Every time you go on an aeroplane, stay in a hotel, buy a packet of peanuts or go for a pee somebody wants you to fill in a 10 minute questionnaire about your experience. Guess who doesn’t do them? :lol:

When I buy something in a store like Marks and Sparks or Debenhams I have a standard line:

“I would like a bag please, I don’t want the hanger, I’m paying by cash, I don’t want a store card and you are not having my email address!"
Steve
The half minute which we daily devote to the winding-up of our watches is an exertion of labour almost insensible; yet, by the aid of a few wheels, its effect is spread over the whole twenty-four hours.
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Re: NEW - Trust Pilot review

Post by StrappedUp » Tue Feb 13, 2018 9:58 pm

^^^ hear hear

I don't mind pressing one of those coloured button panels to rate my "toilet experience" though :D
Ryan

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Re: NEW - Trust Pilot review

Post by TigerChris » Tue Feb 13, 2018 10:02 pm

I’m with Steve on this one, funnily enough i was having the exact same conversation with someone yesterday.

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Re: NEW - Trust Pilot review

Post by Thegreyman » Tue Feb 13, 2018 10:57 pm

Amor Vincit Omnia wrote: Am I the only one who HATES this constant flurry of requests for online feedback? Every time you go on an aeroplane, stay in a hotel, buy a packet of peanuts or go for a pee somebody wants you to fill in a 10 minute questionnaire about your experience. Guess who doesn’t do them? :lol:
Absolutely, it's a barrage of these requests, I ignore them all.
Amor Vincit Omnia wrote: When I buy something in a store like Marks and Sparks or Debenhams I have a standard line:

“I would like a bag please, I don’t want the hanger, I’m paying by cash, I don’t want a store card and you are not having my email address!"
....and yes I know I am a size medium, and no I do not want the receipt in the bag..
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Re: NEW - Trust Pilot review

Post by nbg » Tue Feb 13, 2018 11:08 pm

^^^^ nor do I want you to fold the receipt in a slapdash manner, as I will then need to refold it to put in my wallet in the neat and precise manner that I like!

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Re: NEW - Trust Pilot review

Post by Kansas City Milkman » Tue Feb 13, 2018 11:19 pm

Will be interesting to see if this replaces the annual customer questionnaire

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Re: NEW - Trust Pilot review

Post by Caller » Wed Feb 14, 2018 9:17 am

The total's add up to 101%?

Anyway, that's 87% excellent or great, 6% average and 8% poor or bad.

I guess average is not really the experience you want customers to have?

How do companies rate such results?

What's the margin error considering not everyone will respond?
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Re: NEW - Trust Pilot review

Post by Amor Vincit Omnia » Wed Feb 14, 2018 10:00 am

StrappedUp wrote:^^^ hear hear

I don't mind pressing one of those coloured button panels to rate my "toilet experience" though :D
And just hope you’re not having a senior moment in a lift.
Steve
The half minute which we daily devote to the winding-up of our watches is an exertion of labour almost insensible; yet, by the aid of a few wheels, its effect is spread over the whole twenty-four hours.
Charles Babbage


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Re: NEW - Trust Pilot review

Post by StrappedUp » Wed Feb 14, 2018 10:14 am

Amor Vincit Omnia wrote:
StrappedUp wrote:^^^ hear hear

I don't mind pressing one of those coloured button panels to rate my "toilet experience" though :D
And just hope you’re not having a senior moment in a lift.
:lol:
Ryan

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