Customer Services downsizing ?

Discuss Christopher Ward watches
jtc
Senior Forumgod
Senior Forumgod
Posts: 4110
Joined: Fri Oct 05, 2012 9:50 pm
CW-watches: 2
Location: Hampshire, UK

Re: Customer Services downsizing ?

Post by jtc »

Probably like any job, there was a better offer!

Best of luck to her. I doubt it's anything sinister or relating to a slump in sales :D
Jon

Trusted Seller Feedback

CW | Tudor | Tag Heuer | Omega | Longines | Bremont | Rolex
User avatar
joeegg17
Guru
Guru
Posts: 313
Joined: Mon Jun 25, 2012 5:08 pm
CW-watches: 3

Re: Customer Services downsizing ?

Post by joeegg17 »

Hopefully she has been poached rather than pushed . She was an absolute star . Good luck to her !
User avatar
gbbird
Senior Forumgod
Senior Forumgod
Posts: 2849
Joined: Thu May 23, 2013 8:53 pm
CW-watches: 4
Location: Milton Keynes, UK

Re: Customer Services downsizing ?

Post by gbbird »

People move on, it's a fact. Let's hope this was a natural move for Debbie and not something more sinister
Ticking away the moments that make up a dull day

CW - C60 blue, C60 black orange, C600 tit, FLE13
Gerlach - Orp Sokol, P50, LuxSport. Ball Engineer
Omega Speedmaster. Oris Aquis
Longines Hydroconquest
Magrette - Regattare, DualTime, Moana
User avatar
Bahnstormer_vRS
Moderator
Moderator
Posts: 35165
Joined: Thu Sep 06, 2012 3:06 pm
CW-watches: 34
LE-three: 1
LE-foura: 1
LE-fourb: 1
LE-six: 1
Location: Hertfordshire, UK

Re: Customer Services downsizing ?

Post by Bahnstormer_vRS »

joeegg17 wrote:Hopefully she has been poached rather than pushed . She was an absolute star . Good luck to her !
A question for Chat with Chris?

Guy

Sent from my Xperia Z5 Premium
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)

Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
User avatar
magicman
Trusted Seller
Trusted Seller
Posts: 3880
Joined: Thu Jan 29, 2009 4:45 pm
CW-watches: 2
Location: Loughton, Essex

Re: Customer Services downsizing ?

Post by magicman »

Perhaps they got wind of her ridiculously brilliant customer service and thought it wasn't disruptive enough.
Hopefully they don't get someone akin to the receptionist at my Doctors, I'm too frightened to ever get I'll !

Regards Steve
Selling Tudor Pelagos 39
User avatar
joeegg17
Guru
Guru
Posts: 313
Joined: Mon Jun 25, 2012 5:08 pm
CW-watches: 3

Re: Customer Services downsizing ?

Post by joeegg17 »

Bahnstormer_vRS wrote:
joeegg17 wrote:Hopefully she has been poached rather than pushed . She was an absolute star . Good luck to her !
A question for Chat with Chris?

Guy

Sent from my Xperia Z5 Premium
Not sure it's a topic that is suitable. Personal cercumstances are not for a public q&a .
User avatar
Tyke
Senior Forumgod
Senior Forumgod
Posts: 5944
Joined: Mon Nov 29, 2010 9:47 pm
CW-watches: 0

Re: Customer Services downsizing ?

Post by Tyke »

robinbarke wrote:
Tyke wrote:
robinbarke wrote:Judging from the reported difficulties of navigating the new website pehaps sales have fallen dangerously low making redundancies inevitable. Is the recently appointed Marketing Manager still there? I know we are not entitled to the information but it would be nice to know!

Robin
:sm: [-X
Oh dear! Have I overstepped the mark again?

Robin
:lol:
MrNice
Junior
Junior
Posts: 54
Joined: Sun May 01, 2016 9:00 am
CW-watches: 1

Re: Customer Services downsizing ?

Post by MrNice »

Good luck to Debbie on where ever she ends up. The help i got with a problem on my C60 was first class.
User avatar
mabotham
Senior Forumgod
Senior Forumgod
Posts: 2909
Joined: Mon Jul 12, 2010 11:10 am
CW-watches: 5
LE-two: yes
Location: Chesterfield

Customer Services downsizing ?

Post by mabotham »

Good luck to her
Very professional and represented the brand very well

She even signed my xmas card in '09!


Sent from my iPhone using Tapatalk
User avatar
Timinwales
Senior
Senior
Posts: 170
Joined: Fri Feb 05, 2016 7:11 pm
CW-watches: 3
Location: Like it says on the tin

Re: Customer Services downsizing ?

Post by Timinwales »

joeegg17 wrote:
Bahnstormer_vRS wrote:
joeegg17 wrote:Hopefully she has been poached rather than pushed . She was an absolute star . Good luck to her !
A question for Chat with Chris?

Guy

Sent from my Xperia Z5 Premium
Not sure it's a topic that is suitable. Personal cercumstances are not for a public q&a .
Yes but no but..
Agree about personal circumstances, But, the situation with customer services, and if downsizing is either in progress, on the cards or being sub contracted out is indeed an acceptable question for the chat with Chris, and asking that the forums best wishes for the future are passed on to Debbie, is also more than acceptable, given the assistance she has provided to many here
CW C11 extreme
CW C60 Pro (auto)
CW C60 COSC MK1
Auto~Hamilton Khaki Field~Stienhart Ocean1(Premium Blue)~Seiko Blumo~Garrard Vintage~SKX013~Orient Field
Solar~Citizen Nighthawk(Ti)~Seiko Solar Dive
Quartz~Sector Chrono~Rotary Sub~Luminox SEAL (Ti)
User avatar
joeegg17
Guru
Guru
Posts: 313
Joined: Mon Jun 25, 2012 5:08 pm
CW-watches: 3

Re: Customer Services downsizing ?

Post by joeegg17 »

Not sure it's a topic that is suitable. Personal cercumstances are not for a public q&a .[/quote]

Yes but no but..
Agree about personal circumstances, But, the situation with customer services, and if downsizing is either in progress, on the cards or being sub contracted out is indeed an acceptable question for the chat with Chris, and asking that the forums best wishes for the future are passed on to Debbie, is also more than acceptable, given the assistance she has provided to many here[/quote]
O.k I see your point . Any which way, I do hope she reads this and sees all our good wishes .
PGTX
Junior
Junior
Posts: 43
Joined: Fri Jul 17, 2015 2:17 am
CW-watches: 3

Re: Customer Services downsizing ?

Post by PGTX »

Seems like a few problems in the CW camp . I ordered a strap over a week ago and it's still not arrived. I received this reply from Wera

HI Paul

Sorry, it has been an absolute horrific week at this end…with some critical staffing issues which has completely taken over all my time.

I did manage to get the strap out to you this afternoon, so should be delivered if not tomorrow, certainly on Tuesday.

Apologies for the delay.

Kind regards

wera

Sounds like there's lots going on.
User avatar
Timinwales
Senior
Senior
Posts: 170
Joined: Fri Feb 05, 2016 7:11 pm
CW-watches: 3
Location: Like it says on the tin

Re: Customer Services downsizing ?

Post by Timinwales »

:shock: :( :?

That sounds ominous ....
CW C11 extreme
CW C60 Pro (auto)
CW C60 COSC MK1
Auto~Hamilton Khaki Field~Stienhart Ocean1(Premium Blue)~Seiko Blumo~Garrard Vintage~SKX013~Orient Field
Solar~Citizen Nighthawk(Ti)~Seiko Solar Dive
Quartz~Sector Chrono~Rotary Sub~Luminox SEAL (Ti)
User avatar
smegwina
Senior Forumgod
Senior Forumgod
Posts: 11771
Joined: Sun May 26, 2013 10:04 am
CW-watches: 11

Re: Customer Services downsizing ?

Post by smegwina »

Not really. They are not a huge company and if Deborah has decided go (for whatever reason, it is not important) then there is a huge hole to fill in the Customer Service dept that has to be filled by Wera.

I don't think that it is anything other than normal staff changes!

Sent from my ONE A2003 using Tapatalk
User avatar
Kip
The Administrator
The Administrator
Posts: 35173
Joined: Tue Mar 13, 2007 8:45 pm
CW-watches: 150
LE-one: yes
LE-two: yes
LE-three: yes
LE-foura: yes
LE-fourb: yes
LE-five: yes
LE-six: yes
LESeven: yes
Location: New Hampshire, USA

Re: Customer Services downsizing ?

Post by Kip »

There is nothing ominous going on and the Customer Service dept.is not downsizing.

After 8 1/2 years, Deb has moved on for personal reasons. While this has created some temporary disruption, all is moving forward with a replacement to be in position very soon and all services to be returned to normal.

Some of you never cease to amaze me how you find doom and gloom in every minute detail. I hope that some of your "insights" are tongue in cheek.
Kip

"Asylum Administrator"


Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
  • Similar Topics
    Replies
    Views
    Last post