CW quality control. Again.
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- Senior Forumgod
- Posts: 1327
- Joined: Tue Dec 31, 2013 6:02 pm
- CW-watches: 4
- Location: Manchester UK
CW quality control. Again.
So I bought a c20 on bracelet in the sales after Xmas. It wasn't a NN it was a new one allegedly.
Opened the box found the bracelet badly scratched.
Sent it back at cost to me and they replaced the bracelet.
Opened the box when it came back and the pins were popping out all over the place. Sent it back at cost to them this time.
Finally got it back today and there is an issue. There is some kind of hair or something on the dial under the 12 baton. I can't live with that. So I've emailed Wera again.
This is not good is it? I've already decided not to purchase another CW and I'm giving my business to other companies.
So do I ask for a refund? If so there may be a c20 added to the CW sales soon.
So angry.
Sent from my iPhone using Tapatalk
Opened the box found the bracelet badly scratched.
Sent it back at cost to me and they replaced the bracelet.
Opened the box when it came back and the pins were popping out all over the place. Sent it back at cost to them this time.
Finally got it back today and there is an issue. There is some kind of hair or something on the dial under the 12 baton. I can't live with that. So I've emailed Wera again.
This is not good is it? I've already decided not to purchase another CW and I'm giving my business to other companies.
So do I ask for a refund? If so there may be a c20 added to the CW sales soon.
So angry.
Sent from my iPhone using Tapatalk
- reggie747
- Senior Forumgod
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Re: CW quality control. Again.
Oh man..........
Fluffy cuddly kittens and little puppy dogs.......????
- Amor Vincit Omnia
- Moderator
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Re: CW quality control. Again.
It must be like supporting Villa...
Steve
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
- welshlad
- Moderator
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- Location: Yorkshire, UK
Re: CW quality control. Again.
I think a "three strikes and your out approach" is pretty reasonable. They've now sent you three defective watches in a row. If it was me, I would regard the C20 as being jinxed and would request a full refund.
Perhaps restrict yourself to only getting CWL watches from sales corner for a while. At least there you'll be pretty sure you're won't get a lemon.
Perhaps restrict yourself to only getting CWL watches from sales corner for a while. At least there you'll be pretty sure you're won't get a lemon.
Prediction is very difficult, especially about the future. - Niels Bohr
- gbbird
- Senior Forumgod
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- Location: Milton Keynes, UK
Re: CW quality control. Again.
This is bad luck sir, and a poor poor show from CW. I understand your frustration. I would ask for my money back and call it a day on the C20 - it would seem it was never meant to be for you
g
g
Ticking away the moments that make up a dull day
CW - C60 blue, C60 black orange, C600 tit, FLE13
Gerlach - Orp Sokol, P50, LuxSport. Ball Engineer
Omega Speedmaster. Oris Aquis
Longines Hydroconquest
Magrette - Regattare, DualTime, Moana
CW - C60 blue, C60 black orange, C600 tit, FLE13
Gerlach - Orp Sokol, P50, LuxSport. Ball Engineer
Omega Speedmaster. Oris Aquis
Longines Hydroconquest
Magrette - Regattare, DualTime, Moana
- gatehealing
- Senior Forumgod
- Posts: 1595
- Joined: Fri May 16, 2014 9:52 pm
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Re: CW quality control. Again.
They should refund you the cost of any return shipping. If you don't see a credit, let Wera know
Re: CW quality control. Again.
You start to begin to think "what muppets are employed to check and send out the end product?"
Now I am awaiting the return of my repaired JH 3. Wasn't allowed a replacement as the delivery time is not included in the 60 days.
Now I am awaiting the return of my repaired JH 3. Wasn't allowed a replacement as the delivery time is not included in the 60 days.
C9 JH3, C9 chrono LE, C70 D-Type,
U-Boat IFO
Omega Seamaster Planet Ocean
Memphis Belle B747 LE
Breitling Aerospace
Steinhart Nav B-Uhr
U-Boat IFO
Omega Seamaster Planet Ocean
Memphis Belle B747 LE
Breitling Aerospace
Steinhart Nav B-Uhr
Re: CW quality control. Again.
Oh by the way the cost of postage was returned. However, the cost of the packaging was not.
What a great company to deal with.
What a great company to deal with.
C9 JH3, C9 chrono LE, C70 D-Type,
U-Boat IFO
Omega Seamaster Planet Ocean
Memphis Belle B747 LE
Breitling Aerospace
Steinhart Nav B-Uhr
U-Boat IFO
Omega Seamaster Planet Ocean
Memphis Belle B747 LE
Breitling Aerospace
Steinhart Nav B-Uhr
Re: CW quality control. Again.
Why would they pay for packaging ?
I deal with RMA's as part of my job and we only refund shipping costs or have it reterned on our account.
As to the issues with quality some is the fault of Cw but a % is probably down to how the watch's are packaged and the courrier and third party shippers handleing of packages.
I deal with RMA's as part of my job and we only refund shipping costs or have it reterned on our account.
As to the issues with quality some is the fault of Cw but a % is probably down to how the watch's are packaged and the courrier and third party shippers handleing of packages.
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- Senior Forumgod
- Posts: 1327
- Joined: Tue Dec 31, 2013 6:02 pm
- CW-watches: 4
- Location: Manchester UK
Re: CW quality control. Again.
if there is a fault then CW should pay to take it back, not the customer.
there is a level of incompetence at work here, where is the quality control before the watch leaves the factory/office and ship to the customer?
been thinking about what options are open to me, and I guess its:
1) they do a repair, hopefully they will cover shipping costs, and I hope and pray nothing else goes wrong when it comes back to me, or
2) i get a full refund
there is a level of incompetence at work here, where is the quality control before the watch leaves the factory/office and ship to the customer?
been thinking about what options are open to me, and I guess its:
1) they do a repair, hopefully they will cover shipping costs, and I hope and pray nothing else goes wrong when it comes back to me, or
2) i get a full refund
Re: CW quality control. Again.
I love my lido and touch wood have had no issues with it , but the fact that it was previously returned before you bought it and the issues you have had I would be asking for a refund and walking away. If it comes back in A grade condition I would still be wondering what would go wrong next.
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- Expert
- Posts: 203
- Joined: Mon Aug 18, 2014 12:36 am
Re: CW quality control. Again.
This simply is not on, I don't understand why any Watch sent out is not inspected properly.
Frankly it is not that difficult to check a Watch out, I could see myself in quality control and believe me nothing would get by me.
I have to ask is it sometimes deliberate, as nothing else make sense as it simply should not happen.
Sorry you have had a bad experience.
Frankly it is not that difficult to check a Watch out, I could see myself in quality control and believe me nothing would get by me.
I have to ask is it sometimes deliberate, as nothing else make sense as it simply should not happen.
Sorry you have had a bad experience.
- President
- Senior Forumgod
- Posts: 1153
- Joined: Wed Apr 04, 2007 8:02 pm
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- Location: Somewhere good
Re: CW quality control. Again.
Growing pains perhaps?
I have four from a few years ago. They sent me the wrong watch once, but at least they all worked. I imagine it isn't five blokes in a warehouse anymore.
I have four from a few years ago. They sent me the wrong watch once, but at least they all worked. I imagine it isn't five blokes in a warehouse anymore.
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