C60 COSC correction notice from CWL

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Kip
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C60 COSC correction notice from CWL

Post by Kip » Tue Feb 10, 2015 10:27 pm

Per the topic Sellita instead ETA in my C60 COSC, that is now into its 22nd page, I thought it better to start a fresh one.

First of all, Thank you to "bendry" for bringing this matter to our attention and that of CWL and Chris. He was the first one notified of the correction options via a phone call from Chris himself.

This is not something that happens everyday and it is certainly not something that CWL is proud of, but accidents do happen. Enough information has been gathered, such as how many watches and who they belong to, to start the correction process.

Fortunately, only a limited quantity of watches/owners has been affected by this error, but those that have will be sent the letter below. This is the letter for my watch.

I thought I had an ETA, but I will choose to keep my watch as is, based on the performance and having found no advantage to ETA over Sellita.

If you have one one of the affected C60 COSC watches you will be getting a letter also. Please let Chris know your intentions.


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C60 COSC correction notice from CWL

Post by mabotham » Tue Feb 10, 2015 10:32 pm

What % were affected? And why did it happen?

Seems a perfectly acceptable response from Chris.




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Re: C60 COSC correction notice from CWL

Post by hughesyn » Tue Feb 10, 2015 10:33 pm

Good response from Chr.
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Re: C60 COSC correction notice from CWL

Post by bspj » Tue Feb 10, 2015 10:36 pm

Well, the company promised to reply by Wednesday, and have done so on Tuesday.
My wish to be informed has also been granted...in that, if I do not hear, I know I have an Eta.
Thank you CW.
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Re: C60 COSC correction notice from CWL

Post by gwells » Tue Feb 10, 2015 10:54 pm

looks like a perfectly well-reasoned response and offer.
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Re: C60 COSC correction notice from CWL

Post by jtc » Tue Feb 10, 2015 10:59 pm

A proper solution and well handled, cows and all.
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Re: C60 COSC correction notice from CWL

Post by welshlad » Tue Feb 10, 2015 11:07 pm

A fine response from Chris.

It would be nice to know how the problem happened and how a similar issue will be prevented in future, but it's understandable if CWL don't want to make those details public. What's important is that they are now contacting customers with an apology and a generous solution. :thumbup:
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Re: C60 COSC correction notice from CWL

Post by nbg » Tue Feb 10, 2015 11:11 pm

The cow is out of the ditch, with a suitable proposed resolution from CW.

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Re: C60 COSC correction notice from CWL

Post by carlt69 » Tue Feb 10, 2015 11:35 pm

Well done CWL. Admit the fault then fix and throw in a good will gesture what more can you ask of a company. :-)

Would be interesting to find out why though.
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Re: C60 COSC correction notice from CWL

Post by blowfish89 » Tue Feb 10, 2015 11:40 pm

Very well done. Enjoy your first free service C60 cosc owners. :)

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Re: C60 COSC correction notice from CWL

Post by akirk » Tue Feb 10, 2015 11:46 pm

perfect - great tone / correct offer - put right or refund / good idea on the apology freebie - for those interested in a COSC movement a service makes a lot of sense and is expensive, so lovely offer.

well done CW

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Re: C60 COSC correction notice from CWL

Post by sproughton » Tue Feb 10, 2015 11:50 pm

I guess we'll never find out exactly why it happened and that's understandable, but a good response. The offer of a free service Is a nice touch, especially if they do contact the owners directly to remind them

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Re: C60 COSC correction notice from CWL

Post by Cirrus » Tue Feb 10, 2015 11:50 pm

Looks fair to me.

I would be interested to know if anyone takes them up on the refund option... and how much the watch then sells for as NN :)
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Re: C60 COSC correction notice from CWL

Post by 38911 » Tue Feb 10, 2015 11:59 pm

Well done - and almost exactly as per my suggested response in the COSCgate thread. Good work.
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Re: C60 COSC correction notice from CWL

Post by theaub » Wed Feb 11, 2015 12:05 am

An appropriate response from the man himself. It's what I've come to expect from the company.

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