Search found 50 matches

by UNIONmagazine
Tue Sep 24, 2019 6:41 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

Conclusion: After exchanging numerous emails and a after a long chat on the phone yesterday with Adrian Buchmann I have been assured that I will receive a full refund for the C65 GMT. A new replacement watch was offered but my confidence has been shaken, not only becuase of my own experience but bec...
by UNIONmagazine
Tue Sep 24, 2019 1:52 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

MarkingTime wrote: Tue Sep 24, 2019 1:47 pm
UNIONmagazine wrote: Tue Sep 24, 2019 9:49 am
I'm genuinely interested to hear what "ulterior motive" you think I may have?
I really don’t know, but I’m rather a cynical individual and never take at face value what I read or hear, particularly on a public forum.
Okay, then thanks for your input.
by UNIONmagazine
Tue Sep 24, 2019 9:49 am
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

@UNIONmagazine - curious as the how you got to speak with the Head of Product Development (presumably Adrian Buchmann). Surely your issue is with customer service and, if you are not able to get a satisfactory response from them or their manager, then perhaps you ought to speak with the ultimate he...
by UNIONmagazine
Mon Sep 23, 2019 10:53 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

Although I somehow find it impossible for CW to have given the above reasons for not replacing the watch and somehow this whole story seems to miss some important narrative between the OP and CW I can definitely relate to the water resistance issue with the C65 and can imagine it happening without ...
by UNIONmagazine
Mon Sep 23, 2019 10:09 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

I've just read the first post again for facts/clues I find this odd: Their justification for the charge is that there are some small marks on the bracelet that render the guarantee void. Did CW really give this as a reason for the watch not being covered under warranty? No mention at this time that...
by UNIONmagazine
Mon Sep 23, 2019 7:32 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

Lots of people getting all bent out of shape, but the OP has stated that his watch was pressure tested and with no fault found. That would take the situation outside of a warranty repair or replacement and place the cost squarely on the OP. Those are the facts as stated. This is now one persons wor...
by UNIONmagazine
Mon Sep 23, 2019 7:30 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

Lots of people getting all bent out of shape, but the OP has stated that his watch was pressure tested and with no fault found. That would take the situation outside of a warranty repair or replacement and place the cost squarely on the OP. Those are the facts as stated. This is now one persons wor...
by UNIONmagazine
Mon Sep 23, 2019 7:28 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

Would it not be difficult to carry out a pressure test on a watch full of water? Surely they wouldn’t have dried it out and resealed it prior to testing. If I had been the OP I would certainly have liked tohave seen the pressure test carried out for my own peace of mind. This was a point I was maki...
by UNIONmagazine
Mon Sep 23, 2019 5:48 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

My take on this situation is: If the watch failed a pressure test when CW received it, then they should put it right under warranty. Probably a replacement watch, as so many internal parts, not just the movement, will have been contaminated by seawater. If the watch passed a pressure test when CW r...
by UNIONmagazine
Mon Sep 23, 2019 4:58 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

What is going on in this thread? Between the members admonishing the OP for not knowing that he should soak his flooded watch in fresh water (apparently being a watch technician is now a requirement for ownership?), and the people crapping on him for using a divers watch (gasp!) in the ocean, I don...
by UNIONmagazine
Mon Sep 23, 2019 3:00 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

Ludicrous behaviour from the "Rolex of the internet". Get trading standards on the case, and if needs be put a public post on their social media. A dive watch that you can't get wet after 6 months of ownership? Get your pennies back and spend them elsewhere. I'm having a char with their H...
by UNIONmagazine
Mon Sep 23, 2019 2:30 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

From the CW website, quote, "Although its appearance draws influence from the look of many iconic 1960's dive watches, the C65 Trident GMT's ability to track three separate time zones ensures it's as at home above the clouds as it is comfortable beneath the waves." So simply put the watch...
by UNIONmagazine
Mon Sep 23, 2019 9:55 am
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

neilj568 wrote: Mon Sep 23, 2019 8:28 am My understanding is that it is good practice to rinse in clean water after exposure to salt water, shower products etc etc - no need to soak though
The watch was full of water before I left the beach. I very much doubt rinsing in fresh water would have achieved very much.
by UNIONmagazine
Sun Sep 22, 2019 11:21 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

I alerted CW straight away of the damage and they didn't mention soaking the watch in fresh water. It would be unreasonable to expect a laymen to know that this wold be a reasonable take, especially when we were moving on a road trip . They also knew I wolud be in California for another twelve days...
by UNIONmagazine
Sun Sep 22, 2019 9:14 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 220
Views: 28859

Re: My C65 Trident GMT isn't waterproof!

what-time-is-it wrote: Sun Sep 22, 2019 8:19 pm Let's see what the CW chiefs have to say, but it seems to me common sense and problem solving no longer exist at CW, with the overall company stance no longer doing the right thing for the customer and more of a focus on the companies P&L.
I concur.