Take it anyway you like .
i tried to end this thread but seems like people want to keep it alive .
I am happy at the end of the day and this first experience wont put me off buying more CW watches.
Search found 270 matches
- Wed Jun 27, 2012 9:38 pm
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
- Wed Jun 27, 2012 9:25 pm
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
Re: C700 Leather strap - broken stitch
I am self employed running my own business and ALWAYS reply to any call, email or mail well within 48 hours . If the CS is under so much strain as suggested by many members perhaps its time for them to recruit a new member of staff :? It had certainly not been 48 hours yet when you posted this. Whi...
- Wed Jun 27, 2012 9:20 pm
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
Re: C700 Leather strap - broken stitch
Scooter I think you will find i have posted the email sent to me to show how generous Wera and CW has been, to which i am very grateful . I have in all fairness posted every positive and negative in this thread. I cant comment on Rolex as i have never bought from them . I could on the other hand lis...
- Wed Jun 27, 2012 8:32 pm
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
Re: C700 Leather strap - broken stitch
Kind of feel a bit for the CW team here. It is without question that the CS is second to none, I think we all agree with that, but they must also be aware that there is every possibility that transcripts or extracts of emails will be published on the forum. I can't help feeling that this might have...
- Wed Jun 27, 2012 6:31 pm
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
Re: C700 Leather strap - broken stitch
Clach77 wrote:Sounds like it's sorted now. Something may have been overlooked, but it happens when people are busy. The good news is you can snip the thread off and have a spare. And 10% off a new watch. So what will it be?
top of the list would be a C70 DBR1 if it wasn't sold out
- Wed Jun 27, 2012 6:24 pm
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
Re: C700 Leather strap - broken stitch
scooter wrote:Looks like poor Dan's up for a rollicking though.
scooter
I doubt it, just a reminder about proceedure . If these guys are as snowed under as sugested it was an easy oversight . EVERYBODY makes mistakes .
- Wed Jun 27, 2012 5:47 pm
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
Re: C700 Leather strap - broken stitch
To bring this tale to an end, i have Just had this email from Wera. It seems she had no hand in the response after all . Dear Mr ******* I am sorry to hear about this. Dan should have done a replacement order over the phone with you based on the time you received the watch. Sometimes when people com...
- Wed Jun 27, 2012 11:56 am
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
Re: C700 Leather strap - broken stitch
I do understand your frustration and i also think that Dan or Debs would have sorted it in the end to your satisfaction, we are talking about a very busy little company here that are not just sitting at a computer all day watching the emails come in. I,m glad its now been sorted by our saint Wera, ...
- Wed Jun 27, 2012 10:26 am
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
Re: C700 Leather strap - broken stitch
Many thanks for the tip Kip . I sent the following email to Wera at 0800 and recived a reply from CW 48 minutes later ! . " Good Morning Wera, I was given your email from Kip at the CW forum as i have posted a thread about the subject and he thinks you can help . I bought a watch from CW on jun...
- Tue Jun 26, 2012 9:08 pm
- Forum: Gallery
- Topic: CW Trident C60 and friends
- Replies: 23
- Views: 3686
Re: CW Trident C60 and friends
They are GREAT looking watches , thanks for posting ! C60 On my short list for possible next purchase .
- Tue Jun 26, 2012 6:42 pm
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
Re: C700 Leather strap - broken stitch
Well its the end of day two and still not heard a peep out of the much touted CW Customer services :( Try contacting Wera directly. See here. Many thanks for the tip, i will give it a try BUT it begs the question. Why do new CW customers have to register into a forum and find this info out, all i w...
- Tue Jun 26, 2012 6:09 pm
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
Re: C700 Leather strap - broken stitch
Well its the end of day two and still not heard a peep out of the much touted CW Customer services
- Tue Jun 26, 2012 10:56 am
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
Re: C700 Leather strap - broken stitch
Can you remember how long it took for them to sort the problem ?f1colin wrote:Had the same issue on my C7 Rapide strap (the same as fitted to the C700). Replaced by the ever obliging CW team FOC
- Mon Jun 25, 2012 6:04 pm
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
Re: C700 Leather strap - broken stitch
Mr Rick wrote:To my knowledge this problem has never been mentioned before. Contact CWL Customer Service, they will sort it in a jiffy.
Spoke to them first thing this morning . Dan asked me to take a picture and email it to him . Have not heard back from him yet .
- Mon Jun 25, 2012 5:20 pm
- Forum: General Discussion
- Topic: C700 Leather strap - broken stitch
- Replies: 32
- Views: 1594
C700 Leather strap - broken stitch
Hello All ! New member here who recieved a beautiful C700 last week . Disappointingly a stitch on the strap has already broken . Is this a common problem with CW straps or am i just very unlucky . Thanks for any input, Garry. http://i255.photobucket.com/albums/hh125/joeegg17/20120625_101442.jpg