Search found 338 matches

by albionprs
Sat Jun 22, 2019 9:16 am
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5589

Re: CW Customer Service - Time to give Up

My Dear Friend. I have spent my working life the Customer Service industry, 45 years in fact. Not once if I have been unable to repair a fault have I left the customer not knowing what the situation is. Always discuss the issue with the customer, good or bad news, keep them up to date, and always ag...
by albionprs
Sat Jun 22, 2019 12:38 am
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5589

Re: CW Customer Service - Time to give Up

The last comments are very noble, however they don't have there watches floating around the place and I'm not getting satisfactory answers on its progress of repair. I'm getting different replays one after another my head is spinning. I made an investment of £1200.00 to wear a luxury watch. Guess wh...
by albionprs
Fri Jun 21, 2019 7:08 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5589

Re: CW Customer Service - Time to give Up

Great work lads, but it serious on what's going on at CW towers.
Remember they still have my watch, haven't got a clue what's happening to it.
Kip is very quiet on this. Must be fed up by now on keep defending the shambles that is CS at CW
by albionprs
Thu Jun 20, 2019 10:09 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5589

Re: CW Customer Service - Time to give Up

It's like she simply doesn't give a **** anymore. Don’t think she ever has. I’ve only had one dealing with her, total waste of time (don’t think she knows a minute hand from an hour hand) and so I just referred straight to Scott who dealt with my issue no problem. It looks like I don't have any oth...
by albionprs
Thu Jun 20, 2019 9:40 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5589

Re: CW Customer Service - Time to give Up

Yep. I simply copied & pasted the message in full. I wondered if anyone would spot the email address she typed. It's like she simply doesn't give a **** anymore. But what everyone forgets, CW have in there hands is an item I paid £1200.00 for. Multiply that by all the other poor sods watches that ar...
by albionprs
Thu Jun 20, 2019 1:34 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5589

CW Customer Service - Time to give Up

As some of you are aware, I'm struggling to get to the bottom of a repair of my C60 Chrono. In the last few days, correspondence has increased after email after email chasing them up. The latest being , one minute I get an email stating my watch is QC, and I should expect the return of the item towa...
by albionprs
Tue Jun 18, 2019 7:35 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 188
Views: 12484

Re: Bad experience with Christopher ward watch and it's customer services

So basically when Mike France stated that the team is now up to date with all correspondence it's not so in this case. They have NOT dealt with everybody's individual situation and definitely NOT as they should be doing, i.e treating each person as an individual customer and writing to them persona...
by albionprs
Tue Jun 11, 2019 7:40 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 188
Views: 12484

Re: Bad experience with Christopher ward watch and it's customer services

Just got an email from Katrina "I have looked into the situation and I believe that the item was shipped back to you over a month ago. If you have not received the item then please let me know as soon as possible. " But how's that possible, Scott arranged the DHL to collect my watch on April 26, an...
by albionprs
Mon Jun 10, 2019 5:45 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 188
Views: 12484

Re: Bad experience with Christopher ward watch and it's customer services

So basically when Mike France stated that the team is now up to date with all correspondence it's not so in this case. They have NOT dealt with everybody's individual situation and definitely NOT as they should be doing, i.e treating each person as an individual customer and writing to them persona...
by albionprs
Mon Jun 10, 2019 11:29 am
Forum: General Discussion
Topic: Customer Service - Response from CW
Replies: 39
Views: 2758

Re: Customer Service - Response from CW

Update.

Just recieved the same pitiful email of an excuse this morning as last a Friday. 

You can't make this up.
by albionprs
Mon Jun 10, 2019 11:28 am
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 188
Views: 12484

Re: Bad experience with Christopher ward watch and it's customer services

Update.

Just recieved the same pitiful email of an excuse this morning as last a Friday.

You can't make this up.
by albionprs
Sun Jun 09, 2019 11:27 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 188
Views: 12484

Re: Bad experience with Christopher ward watch and it's customer services

shaw and albionprs - out of interest would you say that the statement below from Mike France at CW now reflects the situation with your watches? "... and the team are now up-to-date with all correspondence – and I expect this to be reflected in future forum comments." No is my reply. The last reply...
by albionprs
Sun Jun 09, 2019 1:15 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 188
Views: 12484

Re: Bad experience with Christopher ward watch and it's customer services

OMG.

I got the same email sent by Katarina only two days ago.

I'm getting worried now. Have they lost my £1500 watch.
by albionprs
Sun Jun 09, 2019 1:02 pm
Forum: General Discussion
Topic: Customer Service - Response from CW
Replies: 39
Views: 2758

Re: Customer Service - Response from CW

Well, The proofs in the pudding. As stated in previous other threads, 3 months and still counting for my watch to return after I was promised a quick turn a round. Due in fact that they only just returned my watch from a previous repair that took another months prior to that. Words are cheap. Action...
by albionprs
Sat Jun 08, 2019 6:02 pm
Forum: General Discussion
Topic: Is this really customer service?
Replies: 31
Views: 2404

Re: Is this really customer service?

Mikkei4 Thanks for the mention. I'm now beginning to think it will be in August before I see my watch again. After reading the email chain at the start of thread, I don't think I'll entertain a CW again. Pity, I do like the Pepsi 65 and saving for one, but will keep my money now. The question we sho...