Search found 4 matches

by Foghornk
Tue Aug 18, 2020 12:41 am
Forum: General Discussion
Topic: Customer Service for Repair - Positive Experience
Replies: 18
Views: 1768

Re: Customer Service for Repair - Positive Experience

When sending: does one re-pack in watch's original box to send back, or does some other packaging arrive with DHS (in USA)?
by Foghornk
Fri Oct 11, 2019 6:42 pm
Forum: General Discussion
Topic: Are import duties still an issue?
Replies: 129
Views: 19497

Re: Are import duties still an issue?

Having dealt with DHL/customs many times, you can fill out the form as follows and it will be sufficient. customs worksheet.jpg As of October 10, 2019, this form is insufficient. DHL requires actual numbers for the parts (and the parts within the "head" on the invoice" that total the...
by Foghornk
Fri Oct 11, 2019 6:26 pm
Forum: General Discussion
Topic: Are import duties still an issue?
Replies: 129
Views: 19497

Re: Are import duties still an issue?

Today's update--post +1: Tried to send a form as Kip suggested on p. 3-4 of this thread with percentages, but DHL said they need dollar values totaling the discounted invoice total. CW's invoicing of a "head", and not breaking it into case and movement prices prevents independent calculati...
by Foghornk
Thu Oct 10, 2019 10:50 pm
Forum: General Discussion
Topic: Are import duties still an issue?
Replies: 129
Views: 19497

Re: Are import duties still an issue?

1. Ordered watch/confirmed 30 Sept. “You will receive a despatch confirmation as soon as we ship your order.” 2. Text from DHL October 8: “estimate delivery October 10...authorize DHL to deliver without signature...” (ignored—I want to sign for the delivery) Checked website—delivery sometime on 10/1...