Search found 43 matches

by UNIONmagazine
Mon Oct 07, 2019 7:37 am
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

I had the exact same thing happening with my C65 Vintage GMT, first exposure to water and then mist /fogging on the inside of the chrystal... My watch was about two months old and the issue occured after a short swim, no diving. Sent it back and got an e-mail saying it would be a warranty repair. M...
by UNIONmagazine
Sun Oct 06, 2019 8:01 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

I've been away in Italy for a week so apologies for the radio silence. My issue with CW regarding my C65 GMT was eventually settled amicably and I recieved a full refund. Both Adrian and Mike went the extra mile and shared some kind words that restored my faith in CW's customer service. It very much...
by UNIONmagazine
Sat Sep 28, 2019 8:40 am
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

I'd like to buy British again, if only for the emotional attachment. Well, if you are open to second hand there are a couple of decent buys on eBay at the moment (I’m watching both but probably won’t be indulging as it’s only just over a week since my last buy). If you are after a diver there’s a F...
by UNIONmagazine
Fri Sep 27, 2019 5:27 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

I'm not really a watch collector. I buy a watch to keep for good and wear till I drop, hopefully. I wouldn't want to have to buy a beer for each forum member who started out like that. That includes present company. I started off with the Omega I got from my grandad, but at some point I decided I d...
by UNIONmagazine
Wed Sep 25, 2019 9:24 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

Glad that this issue was resolved to your satisfaction. Sad that you won't be able to enjoy a watch you obviously had a connection with. As for a replacement, the obvious choice to me is a Halios Seaforth GMT. Currently not available from Halios though (and unknown if he will produce another run), ...
by UNIONmagazine
Wed Sep 25, 2019 11:41 am
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

Clearly an excellent ( and correct ) result. The question that has to be asked is why did there have to be such a public customer services debacle before getting to the right outcome? It would seem that there is a lack of procedural or policy clarity / knowledge / experience / empowerment with CS r...
by UNIONmagazine
Wed Sep 25, 2019 11:35 am
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

Okidoki, that's good news. Think about the following idea: Get yourself a "tool watch" for those beach outings -- a watch which you like for its character, and of which you're confident it'll take a beating, but which is priced in such a way that you won't feel too much hurt if you loose your footi...
by UNIONmagazine
Tue Sep 24, 2019 7:10 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

So they did the decent thing in the end....result. More reason to give people buying CW some confidence in the brand. I would have preferred to have seen a clearer more factually correct statement of events from the beginning, rather than the drip feed of unexpected information. I think it would ha...
by UNIONmagazine
Tue Sep 24, 2019 6:41 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

Conclusion: After exchanging numerous emails and a after a long chat on the phone yesterday with Adrian Buchmann I have been assured that I will receive a full refund for the C65 GMT. A new replacement watch was offered but my confidence has been shaken, not only becuase of my own experience but bec...
by UNIONmagazine
Tue Sep 24, 2019 1:52 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

MarkingTime wrote:
Tue Sep 24, 2019 1:47 pm
UNIONmagazine wrote:
Tue Sep 24, 2019 9:49 am

I'm genuinely interested to hear what "ulterior motive" you think I may have?
I really don’t know, but I’m rather a cynical individual and never take at face value what I read or hear, particularly on a public forum.
Okay, then thanks for your input.
by UNIONmagazine
Tue Sep 24, 2019 9:49 am
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

@UNIONmagazine - curious as the how you got to speak with the Head of Product Development (presumably Adrian Buchmann). Surely your issue is with customer service and, if you are not able to get a satisfactory response from them or their manager, then perhaps you ought to speak with the ultimate he...
by UNIONmagazine
Mon Sep 23, 2019 10:53 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

Although I somehow find it impossible for CW to have given the above reasons for not replacing the watch and somehow this whole story seems to miss some important narrative between the OP and CW I can definitely relate to the water resistance issue with the C65 and can imagine it happening without ...
by UNIONmagazine
Mon Sep 23, 2019 10:09 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

I've just read the first post again for facts/clues I find this odd: Their justification for the charge is that there are some small marks on the bracelet that render the guarantee void. Did CW really give this as a reason for the watch not being covered under warranty? No mention at this time that...
by UNIONmagazine
Mon Sep 23, 2019 7:32 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

Lots of people getting all bent out of shape, but the OP has stated that his watch was pressure tested and with no fault found. That would take the situation outside of a warranty repair or replacement and place the cost squarely on the OP. Those are the facts as stated. This is now one persons wor...
by UNIONmagazine
Mon Sep 23, 2019 7:30 pm
Forum: General Discussion
Topic: My C65 Trident GMT isn't waterproof!
Replies: 175
Views: 7258

Re: My C65 Trident GMT isn't waterproof!

Lots of people getting all bent out of shape, but the OP has stated that his watch was pressure tested and with no fault found. That would take the situation outside of a warranty repair or replacement and place the cost squarely on the OP. Those are the facts as stated. This is now one persons wor...