Search found 7 matches

by shaw
Thu Jul 18, 2019 2:35 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 188
Views: 11592

Re: Bad experience with Christopher ward watch and it's customer services

UPDATE
Just got refund.
So glad it's finally ended.
Thank you everyone.
by shaw
Sat Jun 29, 2019 3:53 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 188
Views: 11592

Re: Bad experience with Christopher ward watch and it's customer services

So I fully wound it up and wore it two full days without taking it off, and it still stopped, not auto-winding!! For almost five months in repair (sent back twice), and still not fixed. I wonder how QC test the winding problem or did they? I'm really not keen to repeat this loop for five years. Not...
by shaw
Sat Jun 29, 2019 3:09 am
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 188
Views: 11592

Re: Bad experience with Christopher ward watch and it's customer services

UPDATE Received my "repaired twice" watch on 26 June 2019, this time there's no repair order form inside the box, so no idea what's been done, only with a QC film wrapped around the watch head and a wrinkly card says it's been tested. So I fully wound it up and wore it two full days without taking i...
by shaw
Tue Jun 11, 2019 3:02 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 188
Views: 11592

Re: Bad experience with Christopher ward watch and it's customer services

Just got an email from Katrina "I have looked into the situation and I believe that the item was shipped back to you over a month ago. If you have not received the item then please let me know as soon as possible. " But how's that possible, Scott arranged the DHL to collect my watch on April 26, and...
by shaw
Sun Jun 09, 2019 5:04 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 188
Views: 11592

Re: Bad experience with Christopher ward watch and it's customer services

Love the spirit of this brand but hate to see there's no action for so long.
Now I just wish it gets sorted ASAP.
by shaw
Sat Jun 08, 2019 12:51 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 188
Views: 11592

Re: Bad experience with Christopher ward watch and it's customer services

Thanks for the reply.
I now realized my language is unacceptable after calming down and rethink awhile, I'll certainly be more careful of what I'm about to say in the future.
by shaw
Sat Jun 08, 2019 3:54 am
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 188
Views: 11592

Bad experience with Christopher ward watch and it's customer services

Hi everyone, This is my first post. I've just made a video of what I encountered with Christopher ward customer services, hope you can all take some time and watch it. I wish by doing this, somehow Christopher ward will realize the problem, and do something not just for me one customer, but for ever...