Search found 1889 matches

by Mikkei4
Sun Jun 16, 2019 2:47 pm
Forum: Offtopic
Topic: use only three words
Replies: 30254
Views: 1048085

Re: use only three words

Bahnstormer_vRS wrote:
Sat Jun 15, 2019 11:26 pm
Check Sales Corner. :thumbup:

Guy
Monitoring SC constantly :lol:
by Mikkei4
Sun Jun 16, 2019 2:42 pm
Forum: General Discussion
Topic: Logo convert and an observation.
Replies: 14
Views: 695

Re: Logo convert and an observation.

FloridaPhil wrote:
Sat Jun 15, 2019 1:39 pm
Essex Paul wrote:
Sat Jun 15, 2019 1:27 pm
In real life, real size, I hardly noticed it.
I was the opposite. The didn't like it in images and hated it in real life. Couldn't see anything else BUT the unbalanced layout and gap at 12. Maybe it's just me.
It's not just you, same as me and some others I'm aware of.
by Mikkei4
Sun Jun 16, 2019 8:47 am
Forum: Offtopic
Topic: use only three words
Replies: 30254
Views: 1048085

Re: use only three words

Bahnstormer_vRS wrote:
Sat Jun 15, 2019 11:15 pm
Speedmaster Moonwatch; Sold. :D

Guy
Didn't see that.

Not on SC?
by Mikkei4
Sun Jun 16, 2019 8:43 am
Forum: General Discussion
Topic: Another CS nightmare (still in progress)
Replies: 88
Views: 3594

Re: Another CS nightmare (still in progress)

Well this made me laugh. How is a forum admin supposed to solve CS issues?!? That’s nuts. It’s bad enough people are getting the showroom manager involved. Can I generally recommend people call instead of email? Email is increasingly unreliable. Personally I have had several conversations and inter...
by Mikkei4
Sat Jun 15, 2019 8:16 pm
Forum: General Discussion
Topic: Another CS nightmare (still in progress)
Replies: 88
Views: 3594

Re: Another CS nightmare (still in progress)

"Mike France has already issued a statement. I am certain he has discovered that not all old issues have been resolved, despite what he stated" Then why did he state it ? Who gave him the information or impression that all old issues had been resolved? "When considering the volume of watches that CW...
by Mikkei4
Fri Jun 14, 2019 7:09 pm
Forum: General Discussion
Topic: CWL of the day
Replies: 26530
Views: 1475579

Re: CWL of the day

After a 4 month service and return process, the Chrono is back on the wrist! chrono.jpg 4? four? 16 weeks? Four months? :shock: Unfortunately, yes :shock: On a quartz movement watch. I'd like to see that send date, arrival date, sitting in a box, service performed, sitting a box, despatched, return...
by Mikkei4
Fri Jun 14, 2019 7:01 pm
Forum: General Discussion
Topic: Logo convert and an observation.
Replies: 14
Views: 695

Re: Logo convert and an observation.

Macdaz wrote:
Fri Jun 14, 2019 6:27 pm

I know this is all personal preference. We like what we like and none of us are wrong.
Couldn't agree more, with this bit anyway. It also holds true for what we dislike.
by Mikkei4
Fri Jun 14, 2019 4:23 pm
Forum: General Discussion
Topic: Exchanging Trident MK3
Replies: 24
Views: 1188

Re: Exchanging Trident MK3

Based on the current 'noise' on the forum being all about bad after sales service, it seems we have gone from 1 SPOF (single point of failure) in Wera, to another SPOF in Declan. Unfortunately, the new SPOF doesn't even work in the Customer Services team as Showroom Manager, so are customers worse ...
by Mikkei4
Fri Jun 14, 2019 9:33 am
Forum: General Discussion
Topic: Another CS nightmare (still in progress)
Replies: 88
Views: 3594

Re: Another CS nightmare (still in progress)

By the end of this sorry saga ( four months plus ) the Customer Service Manager would neither take my phone calls nor respond to my requests that he contact me. He was always conveniently in a meeting when I called and requests for him to call me back were ignored. If I were Mike or Chris and saw t...
by Mikkei4
Fri Jun 14, 2019 9:16 am
Forum: General Discussion
Topic: CWL of the day
Replies: 26530
Views: 1475579

Re: CWL of the day

josbrownlie wrote:
Thu Jun 13, 2019 8:52 pm
C9 bdd today

IMG_20190613_094529.jpg
Looking good, watch isn't bad either :D
by Mikkei4
Fri Jun 14, 2019 9:07 am
Forum: General Discussion
Topic: Another CS nightmare (still in progress)
Replies: 88
Views: 3594

Re: Another CS nightmare (still in progress)

^^^^ Sounds iffy. So within 3 hours it’d been examined by a technician and knew how much it was to fix? Whilst people wait weeks for a diagnosis? That is extraordinary. And no you don’t pay upfront. Are they going completely loopy now? Like you I only own one and would like to get another. But don’...
by Mikkei4
Thu Jun 13, 2019 6:41 pm
Forum: General Discussion
Topic: Another CS nightmare (still in progress)
Replies: 88
Views: 3594

Re: Another CS nightmare (still in progress)

Maybe more staff training or different staff is the answer. I remember just after Wera retired, I had a small problem with much to and froing. Chris himself got involved. Near the end, they actually sent the wrong watch entirely. When I told Chris, his email said “Bang, Bang - that’s the sound of m...
by Mikkei4
Thu Jun 13, 2019 12:51 pm
Forum: General Discussion
Topic: Another CS nightmare (still in progress)
Replies: 88
Views: 3594

Re: Another CS nightmare (still in progress)

They should know every watch in and where it is in the queue at every second. Given some of the e-mail replies I received when I enquired as to when I could expect the return of my wife's watch, they obviously don't. "I will need to look into this for you as the watch should have been back in your ...
by Mikkei4
Thu Jun 13, 2019 11:29 am
Forum: General Discussion
Topic: Mike France interview on Scottish Watches podcast
Replies: 5
Views: 348

Re: Mike France interview on Scottish Watches podcast

Sorry but I got fed up with this after 5 mins but stayed on till about 25mins, Why early on are they talking about sitting and crashing in their own cars while Mike France is having to hang on in silence and then they're off in their own thoughts about beating Gardeners World ! What has that got to ...
by Mikkei4
Thu Jun 13, 2019 9:22 am
Forum: General Discussion
Topic: Another CS nightmare (still in progress)
Replies: 88
Views: 3594

Re: Another CS nightmare (still in progress)

In the topic "Is this really customer service" I wrote a few points, 1 of which is below. 5. There cannot be any CS fault logging process in use at CW. If there is 1 in place then nobody in CW or Repairs is using it to log status or communications. This is not rocket science. Many of us on this Foru...