Search found 1699 matches

by Caller
Wed Jun 26, 2019 7:40 am
Forum: General Discussion
Topic: C60 Trident Mk3 Dial Marks (Update)
Replies: 32
Views: 1597

Re: C60 Trident Mk3 Dial Marks (Update)

Did you send the photo you showed us to CW? I'd like to know what tolerance the head technician is claiming that is within acceptable levels of? Assuming the image isn't affected by some warped lighting condition and even without enlarging the photo, you can see the mess at the tip of the hour hand ...
by Caller
Mon Jun 24, 2019 9:35 am
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 60
Views: 3002

Re: CW Customer Service - Time to give Up

It's up to you guy's, but I don't agree. Responsibility goes with the job that people are paid to do, if they don't want to take the responsibility, don't take the job, or at least learn to send out legible messages with correct email addresses to reply to. Now, this nonsense has been going on for a...
by Caller
Sun Jun 23, 2019 12:49 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 60
Views: 3002

Re: CW Customer Service - Time to give Up

Isn't this getting a bit silly? Remove names and corres and the thread loses context, meaning and proof. Might as well just remove the thread. Best not to complain any more in case someone is offended by your complaint. Sounds a good idea, no need for the company to change anything then as they will...
by Caller
Sun Jun 16, 2019 3:38 pm
Forum: General Discussion
Topic: Is this really customer service?
Replies: 31
Views: 2102

Re: Is this really customer service?

davidjamesinc wrote:
Sat Jun 15, 2019 11:50 pm

Comes out at just under 70 miles. It must be getting close to the time where you actually go there and bang on someone’s desk for answers.
Closer than you think. I don’t have much more to loose.
[/quote]

Make sure you charge them for fuel!
by Caller
Sun Jun 16, 2019 3:14 pm
Forum: General Discussion
Topic: Another CS nightmare (still in progress)
Replies: 93
Views: 4336

Re: Another CS nightmare (still in progress)

shouldn't the onus of making a telephone call be on CW? Why should it be the customer that continually has to try to talk to somebody at CW that has sufficient clout to get this sorted? Absolutely. Indeed in one example, we learnt repeated messages left for the CS manager, who was never available w...
by Caller
Sat Jun 15, 2019 4:01 pm
Forum: General Discussion
Topic: Another CS nightmare (still in progress)
Replies: 93
Views: 4336

Re: Another CS nightmare (still in progress)

angusbon wrote:
Sat Jun 15, 2019 3:29 pm
Social media has been awash with the same sort of problems, so maybe it's a bigger problem than has been admitted to.
All the evidence suggests that CW simply wouldn't know if that is the case or not!
by Caller
Thu Jun 13, 2019 3:47 pm
Forum: General Discussion
Topic: Another CS nightmare (still in progress)
Replies: 93
Views: 4336

Re: Another CS nightmare (still in progress)

Negative reviews from customers are a window into my business Article from March '18 by Mike France. https://realbusiness.co.uk/negative-reviews-customers-window-business/ Sounds more like do as I say as opposed to do as I do. How does trustpilot work? Are the reviews a bit like those on trip advis...
by Caller
Wed Jun 12, 2019 10:22 am
Forum: General Discussion
Topic: Change in 60 Month Warranty Policy?
Replies: 98
Views: 2960

Re: Change in 60 Month Warranty Policy?

^^^^^ It is a pity, because up until the beginning of this year or so, CW had a great reputation for service and customer care. Only by those who didn't follow the forum. It seemed to have become a mantra that CW = great CS. But the writing has been on the wall for some time, certainly before you j...
by Caller
Tue Jun 11, 2019 3:21 pm
Forum: General Discussion
Topic: CW assistance for C11 Extreme
Replies: 13
Views: 553

Re: CW assistance for C11 Extreme

I think this post suggests that maybe, just maybe, new problems arising, such as described in this thread are being dealt with by the new CS processing arrangements, whereas those already in old system, stay in the old system. Otherwise it makes no sense that those chasing old problems as seen elsew...
by Caller
Sun Jun 09, 2019 12:45 pm
Forum: General Discussion
Topic: Customer Service - Response from CW
Replies: 15
Views: 1149

Re: Customer Service - Response from CW

Well, can't say fairer than that, in the sense the problems and criticism are acknowledged, accepted and are being addressed. However, maybe they just need to consider adding to their team if they are growing as claimed? As otherwise, even with the best will in the World, the new processes will go t...
by Caller
Thu Jun 06, 2019 3:29 pm
Forum: General Discussion
Topic: T3 Awards 2019: Christopher Ward's C60 Trident GMT is the top watch under £1000
Replies: 4
Views: 482

Re: T3 Awards 2019: Christopher Ward's C60 Trident GMT is the top watch under £1000

I thought it stood for Terminal 3 before I looked. Now I am none the wiser.
by Caller
Sat Jun 01, 2019 10:07 pm
Forum: Offtopic
Topic: UEFA Champions League Final
Replies: 69
Views: 1944

Re: UEFA Champions League Final

Gotta say, after a poor final, well done to the scousrers. But Poch made a bad mistake picking Kane. Why do it? Towards the end of the season, with him absent, they were winning, sometimes ugly, but getting the results needed, he then brings back a clearly not match fit Kane and they start losing. A...
by Caller
Sat Jun 01, 2019 3:35 pm
Forum: Offtopic
Topic: UEFA Champions League Final
Replies: 69
Views: 1944

Re: UEFA Champions League Final

I'm a Chelsea fan, so feeling pretty relaxed, but unlike most of my ilk, I have always had a soft spot for the spuds, even though in day's of old, we used to get thumped there regularly. I still remember a 5-1 drubbing at a night game and losing in the cup when the crowd scrambled onto the pitch bef...
by Caller
Sun May 19, 2019 4:38 pm
Forum: General Discussion
Topic: Mk3 Trident Christopher Ward logo/txt
Replies: 44
Views: 1294

Re: Mk3 Trident Christopher Ward logo/txt

Has anyone seen any evidence that sales have actually improved? As is known, CW himself said they had now reached 20k which matches the figure bandied around for the last 2/3 years, maybe more. Prior to that, the main thing I had read was that they believed the new logo had reduced the average buyin...
by Caller
Sat May 04, 2019 4:03 pm
Forum: Other Brands
Topic: Bremont Solo 37 (steel bezel, rose gold indices)
Replies: 10
Views: 481

Re: Bremont Solo 37 (steel bezel, rose gold indices)

Congratulations on your purchase and you're not alone! My other half fell in love with the exact same model and and wears it frequently, although she changes watches in a fairly haphazard way - her most regular wear is a 'ladies' sized Orient diver. She also has, ahem, thicker wrists than you! I was...