Search found 302 matches

by albionprs
Tue Jun 18, 2019 7:35 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 85
Views: 3751

Re: Bad experience with Christopher ward watch and it's customer services

So basically when Mike France stated that the team is now up to date with all correspondence it's not so in this case. They have NOT dealt with everybody's individual situation and definitely NOT as they should be doing, i.e treating each person as an individual customer and writing to them persona...
by albionprs
Tue Jun 11, 2019 7:40 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 85
Views: 3751

Re: Bad experience with Christopher ward watch and it's customer services

Just got an email from Katrina "I have looked into the situation and I believe that the item was shipped back to you over a month ago. If you have not received the item then please let me know as soon as possible. " But how's that possible, Scott arranged the DHL to collect my watch on April 26, an...
by albionprs
Mon Jun 10, 2019 5:45 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 85
Views: 3751

Re: Bad experience with Christopher ward watch and it's customer services

So basically when Mike France stated that the team is now up to date with all correspondence it's not so in this case. They have NOT dealt with everybody's individual situation and definitely NOT as they should be doing, i.e treating each person as an individual customer and writing to them persona...
by albionprs
Mon Jun 10, 2019 11:29 am
Forum: General Discussion
Topic: Customer Service - Response from CW
Replies: 15
Views: 1106

Re: Customer Service - Response from CW

Update.

Just recieved the same pitiful email of an excuse this morning as last a Friday. 

You can't make this up.
by albionprs
Mon Jun 10, 2019 11:28 am
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 85
Views: 3751

Re: Bad experience with Christopher ward watch and it's customer services

Update.

Just recieved the same pitiful email of an excuse this morning as last a Friday.

You can't make this up.
by albionprs
Sun Jun 09, 2019 11:27 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 85
Views: 3751

Re: Bad experience with Christopher ward watch and it's customer services

shaw and albionprs - out of interest would you say that the statement below from Mike France at CW now reflects the situation with your watches? "... and the team are now up-to-date with all correspondence – and I expect this to be reflected in future forum comments." No is my reply. The last reply...
by albionprs
Sun Jun 09, 2019 1:15 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 85
Views: 3751

Re: Bad experience with Christopher ward watch and it's customer services

OMG.

I got the same email sent by Katarina only two days ago.

I'm getting worried now. Have they lost my £1500 watch.
by albionprs
Sun Jun 09, 2019 1:02 pm
Forum: General Discussion
Topic: Customer Service - Response from CW
Replies: 15
Views: 1106

Re: Customer Service - Response from CW

Well, The proofs in the pudding. As stated in previous other threads, 3 months and still counting for my watch to return after I was promised a quick turn a round. Due in fact that they only just returned my watch from a previous repair that took another months prior to that. Words are cheap. Action...
by albionprs
Sat Jun 08, 2019 6:02 pm
Forum: General Discussion
Topic: Is this really customer service?
Replies: 31
Views: 2024

Re: Is this really customer service?

Mikkei4 Thanks for the mention. I'm now beginning to think it will be in August before I see my watch again. After reading the email chain at the start of thread, I don't think I'll entertain a CW again. Pity, I do like the Pepsi 65 and saving for one, but will keep my money now. The question we sho...
by albionprs
Fri Jun 07, 2019 1:06 pm
Forum: General Discussion
Topic: repair info
Replies: 6
Views: 326

Re: repair info

Good luck with CW customer service. This is **** reply I received today from them. Please be aware that they had my watch for over 3 months now. Here goes: Hi Paul, Thank you for your patience. I am sorry that this is taking so long to respond to you, I am currently working my way through my emails ...
by albionprs
Sun Apr 28, 2019 5:24 pm
Forum: General Discussion
Topic: C60 Trident Mk3 - pictures..!
Replies: 488
Views: 37742

Re: C60 Trident Mk3 - pictures..!

There are more and more pictures appearing on Facebook now guys
by albionprs
Fri Jan 04, 2019 12:00 am
Forum: General Discussion
Topic: January Sale 2019
Replies: 571
Views: 35318

Re: January Sale 2019

Well, thanks to some kind gentleman, it was nice to the sale complete in all its glory. Only a couple took my interest, and they must have gone within 5 minutes of the sale going live. Still I'm pleased, I just hope after this sale, new models will be will come on to the market. Does anyone know of ...
by albionprs
Thu Jan 03, 2019 4:56 pm
Forum: General Discussion
Topic: January Sale 2019
Replies: 571
Views: 35318

Re: January Sale 2019

imbw wrote:
Thu Jan 03, 2019 2:10 pm
Here’s the half off link for anyone that didn’t get it https://www.christopherward.co.uk/event ... half-price
Many thanks for sharing the link. Still no email from CW Towers.

After all the hype, I'll keep my money for the new C65's. :thumbup:
by albionprs
Wed Jan 02, 2019 5:20 pm
Forum: General Discussion
Topic: January Sale 2019
Replies: 571
Views: 35318

Re: January Sale 2019

perfect time for a midnight CW trolley dash. :lol: :clap: Hi Ferg, I've been checking on a repair of mine, and as I'm a cheeky sod ask the question about the sale. The reply was: In regards to the sale, it is due to go live within the next few days. If you our on our mailing list we will email once...
by albionprs
Fri Nov 23, 2018 10:52 pm
Forum: General Discussion
Topic: CW watch design suggestions
Replies: 293
Views: 36422

Re: CW watch design suggestions

StrappedUp wrote:
Tue Nov 06, 2018 11:51 am
Image
I really like this. I hope CW make this baby