Search found 315 matches

by albionprs
Tue Jul 23, 2019 9:52 pm
Forum: General Discussion
Topic: Website difficulties?
Replies: 3
Views: 319

Re: Website difficulties?

I'm the same.
Can view half price and 50%, 40% it just freezes
by albionprs
Mon Jul 01, 2019 6:14 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5312

Re: CW Customer Service - Time to give Up

Well,

Watch is back on my wrist. Looking good.
No Mark's or damaged found with it.
In fact very pleased so far. Even sent a new Cleaning cloth with it.
by albionprs
Thu Jun 27, 2019 8:44 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5312

Re: CW Customer Service - Time to give Up

Well Gentlemen,

Finally I received a telephone call and email to advise me that my watch is finally on it's way home.
It only took 12 weeks to find and refit a loose screw.
Thank you, and good luck everyone.
by albionprs
Sun Jun 23, 2019 2:27 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5312

Re: CW Customer Service - Time to give Up

Isn't this getting a bit silly? Remove names and corres and the thread loses context, meaning and proof. No one is talking about removing corres, just the full name of one of the employees. The corres could be shown but with personal details blacked out. The thread would still show the valid points...
by albionprs
Sun Jun 23, 2019 12:57 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5312

Re: CW Customer Service - Time to give Up

Isn't this getting a bit silly? Remove names and corres and the thread loses context, meaning and proof. Might as well just remove the thread. Best not to complain any more in case someone is offended by your complaint. Sounds a good idea, no need for the company to change anything then as they wil...
by albionprs
Sun Jun 23, 2019 12:20 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5312

Re: CW Customer Service - Time to give Up

You can remove the CW employees name if you wish from this thread. I have no objection to your request. The fact remains the employee has now left the services of CW by now. How can one demonstrate the frustration of over situation without providing proof of the correspondence that is been submitte...
by albionprs
Sun Jun 23, 2019 9:11 am
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5312

Re: CW Customer Service - Time to give Up

You can remove the CW employees name if you wish from this thread. I have no objection to your request. The fact remains the employee has now left the services of CW by now. How can one demonstrate the frustration of over situation without providing proof of the correspondence that is been submitted...
by albionprs
Sat Jun 22, 2019 9:16 am
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5312

Re: CW Customer Service - Time to give Up

My Dear Friend. I have spent my working life the Customer Service industry, 45 years in fact. Not once if I have been unable to repair a fault have I left the customer not knowing what the situation is. Always discuss the issue with the customer, good or bad news, keep them up to date, and always ag...
by albionprs
Sat Jun 22, 2019 12:38 am
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5312

Re: CW Customer Service - Time to give Up

The last comments are very noble, however they don't have there watches floating around the place and I'm not getting satisfactory answers on its progress of repair. I'm getting different replays one after another my head is spinning. I made an investment of £1200.00 to wear a luxury watch. Guess wh...
by albionprs
Fri Jun 21, 2019 7:08 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5312

Re: CW Customer Service - Time to give Up

Great work lads, but it serious on what's going on at CW towers.
Remember they still have my watch, haven't got a clue what's happening to it.
Kip is very quiet on this. Must be fed up by now on keep defending the shambles that is CS at CW
by albionprs
Thu Jun 20, 2019 10:09 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5312

Re: CW Customer Service - Time to give Up

It's like she simply doesn't give a **** anymore. Don’t think she ever has. I’ve only had one dealing with her, total waste of time (don’t think she knows a minute hand from an hour hand) and so I just referred straight to Scott who dealt with my issue no problem. It looks like I don't have any oth...
by albionprs
Thu Jun 20, 2019 9:40 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5312

Re: CW Customer Service - Time to give Up

Yep. I simply copied & pasted the message in full. I wondered if anyone would spot the email address she typed. It's like she simply doesn't give a **** anymore. But what everyone forgets, CW have in there hands is an item I paid £1200.00 for. Multiply that by all the other poor sods watches that ar...
by albionprs
Thu Jun 20, 2019 1:34 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 102
Views: 5312

CW Customer Service - Time to give Up

As some of you are aware, I'm struggling to get to the bottom of a repair of my C60 Chrono. In the last few days, correspondence has increased after email after email chasing them up. The latest being , one minute I get an email stating my watch is QC, and I should expect the return of the item towa...
by albionprs
Tue Jun 18, 2019 7:35 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 165
Views: 9814

Re: Bad experience with Christopher ward watch and it's customer services

So basically when Mike France stated that the team is now up to date with all correspondence it's not so in this case. They have NOT dealt with everybody's individual situation and definitely NOT as they should be doing, i.e treating each person as an individual customer and writing to them persona...
by albionprs
Tue Jun 11, 2019 7:40 pm
Forum: General Discussion
Topic: Bad experience with Christopher ward watch and it's customer services
Replies: 165
Views: 9814

Re: Bad experience with Christopher ward watch and it's customer services

Just got an email from Katrina "I have looked into the situation and I believe that the item was shipped back to you over a month ago. If you have not received the item then please let me know as soon as possible. " But how's that possible, Scott arranged the DHL to collect my watch on April 26, an...