Christopher Ward Forum

Great work lads, but it serious on what's going on at CW towers. Remember they still have my watch, haven't got a clue what's happening to it. Kip is very quiet on this. Must be fed up by now on keep defending the shambles that is CS at CW I am finding it hard to find where I have been defending CW...

And what would you have me say or do? I think an acknowledgement of the issue, and maybe an email to Mike to ensure he is aware of it would be appropriate. You were more than willing to do exactly that for another poster a week ago. I will concede that I could have acknowledged the issue(s) in this...

2 days, 4 pages, and radio silence from Kip. Maybe he's thrown in the towel as well? And what would you have me say or do? CW is well aware of these problem topics. Mike France has already issued a statement. I am certain he has discovered that not all old issues have been resolved, despite what he...

Awaiting photos.

From C6 Kingfisher manual (circa 2007) Finally, don’t forget our CW360° Care Programme allows you to return your watch absolutely free, for any reason, and with no quibbles, for up to 60 days after purchase and we also guarantee your movement for up to 60 months, so long as it is regularly serviced...

Great News! As it should be.

Wow! I post a few random thoughts and I get accused of making crazy statements, trying to spin this issue favorably and having blind faith in the brand. So be it. While I am no lawyer and agree that the warranty verbiage needs to be consistent in manuals and on the website, I will maintain that it i...

Things I have thought about reading this topic... What if……CW double their 60/60 program to 60/120 with the same caveats (3-4 year service). Would that make those who feel a service is unfairly required under the 5 year warranty feel better? Why is it that most manufactures warranty ends before serv...

I am well aware that complaints tend to get more press than good experiences. This forum is no different when it comes to CW. However, I have noticed that there has been a recent uptick in the complaints relative to customer service. I made it a point to contact Mike France at CW and point out the r...

Thanks for a wonderful review Iain.

I hope you enjoy this watch for many years to come.

Reminder...

I think I shall not get involved with this discussion.

Member Photo of the Month #28 - May 2019

by Blackdog

C60 Trident GMT 600 38 MKIII
C60-38AGM3-S0RK0-B0

Following up on recent discussion here , and with the permission of mvlow, I am posting the response from CW here. CW head of logistics, Sammy Benson has been working on this issue all week and keeping me updated regularly via email. Based on his feedback from DHL, he is implementing new procedures ...

The Forum will be doing a software upgrade on Tuesday 28th May 2019 . The forum will be down from approximately Noon UK time (GMT +1) until 6 PM. We expect it to be much quicker, but a 6 hour window provides contingency for any issues. We suspect it may only take 2-3 hours. The forum will remain onl...