Search found 22681 matches

by Kip
Fri Jun 21, 2019 10:42 pm
Forum: General Discussion
Topic: CW Customer Service - Time to give Up
Replies: 60
Views: 2692

Re: CW Customer Service - Time to give Up

Great work lads, but it serious on what's going on at CW towers. Remember they still have my watch, haven't got a clue what's happening to it. Kip is very quiet on this. Must be fed up by now on keep defending the shambles that is CS at CW I am finding it hard to find where I have been defending CW...
by Kip
Sat Jun 15, 2019 10:45 pm
Forum: General Discussion
Topic: Another CS nightmare (still in progress)
Replies: 93
Views: 4292

Re: Another CS nightmare (still in progress)

And what would you have me say or do? I think an acknowledgement of the issue, and maybe an email to Mike to ensure he is aware of it would be appropriate. You were more than willing to do exactly that for another poster a week ago. I will concede that I could have acknowledged the issue(s) in this...
by Kip
Sat Jun 15, 2019 1:06 pm
Forum: General Discussion
Topic: Another CS nightmare (still in progress)
Replies: 93
Views: 4292

Re: Another CS nightmare (still in progress)

2 days, 4 pages, and radio silence from Kip. Maybe he's thrown in the towel as well? And what would you have me say or do? CW is well aware of these problem topics. Mike France has already issued a statement. I am certain he has discovered that not all old issues have been resolved, despite what he...
by Kip
Thu Jun 13, 2019 11:23 am
Forum: Reference Gallery
Topic: C65 Trident Vintage Mk II
Replies: 0
Views: 95

C65 Trident Vintage Mk II

Awaiting photos. :wave:
by Kip
Tue Jun 11, 2019 1:36 pm
Forum: General Discussion
Topic: Change in 60 Month Warranty Policy?
Replies: 98
Views: 2933

Re: Change in 60 Month Warranty Policy?

From C6 Kingfisher manual (circa 2007) Finally, don’t forget our CW360° Care Programme allows you to return your watch absolutely free, for any reason, and with no quibbles, for up to 60 days after purchase and we also guarantee your movement for up to 60 months, so long as it is regularly serviced...
by Kip
Tue Jun 11, 2019 1:31 pm
Forum: General Discussion
Topic: CW assistance for C11 Extreme
Replies: 13
Views: 547

Re: CW assistance for C11 Extreme

Great News! As it should be.
by Kip
Tue Jun 11, 2019 1:03 pm
Forum: General Discussion
Topic: Change in 60 Month Warranty Policy?
Replies: 98
Views: 2933

Re: Change in 60 Month Warranty Policy?

Wow! I post a few random thoughts and I get accused of making crazy statements, trying to spin this issue favorably and having blind faith in the brand. So be it. While I am no lawyer and agree that the warranty verbiage needs to be consistent in manuals and on the website, I will maintain that it i...
by Kip
Mon Jun 10, 2019 1:54 pm
Forum: General Discussion
Topic: Change in 60 Month Warranty Policy?
Replies: 98
Views: 2933

Re: Change in 60 Month Warranty Policy?

Things I have thought about reading this topic... What if……CW double their 60/60 program to 60/120 with the same caveats (3-4 year service). Would that make those who feel a service is unfairly required under the 5 year warranty feel better? Why is it that most manufactures warranty ends before serv...
by Kip
Sun Jun 09, 2019 10:58 am
Forum: General Discussion
Topic: Customer Service - Response from CW
Replies: 15
Views: 1129

Customer Service - Response from CW

I am well aware that complaints tend to get more press than good experiences. This forum is no different when it comes to CW. However, I have noticed that there has been a recent uptick in the complaints relative to customer service. I made it a point to contact Mike France at CW and point out the r...
by Kip
Tue Jun 04, 2019 12:15 am
Forum: Reviews and Articles
Topic: Prize Winning Trident
Replies: 7
Views: 406

Re: Prize Winning Trident

Thanks for a wonderful review Iain.

I hope you enjoy this watch for many years to come.
by Kip
Tue May 28, 2019 11:03 am
Forum: General Discussion
Topic: Forum software upgrade
Replies: 1
Views: 301

Re: Forum software upgrade

Reminder...
by Kip
Sun May 26, 2019 9:38 pm
Forum: Other Brands
Topic: Collector’s dilemma...Do you wear ‘em all?
Replies: 28
Views: 797

Re: Collector’s dilemma...Do you wear ‘em all?

I think I shall not get involved with this discussion.
by Kip
Sat May 25, 2019 10:35 am
Forum: Gallery
Topic: Member Photo of the Month
Replies: 27
Views: 11815

Re: Member Photo of the Month

Member Photo of the Month #28 - May 2019

by Blackdog

C60 Trident GMT 600 38 MKIII
C60-38AGM3-S0RK0-B0
Member Photo May 2019.jpg
by Kip
Sat May 25, 2019 10:13 am
Forum: General Discussion
Topic: Regarding import duty
Replies: 1
Views: 393

Regarding import duty

Following up on recent discussion here , and with the permission of mvlow, I am posting the response from CW here. CW head of logistics, Sammy Benson has been working on this issue all week and keeping me updated regularly via email. Based on his feedback from DHL, he is implementing new procedures ...
by Kip
Fri May 24, 2019 11:17 am
Forum: General Discussion
Topic: Forum software upgrade
Replies: 1
Views: 301

Forum software upgrade

The Forum will be doing a software upgrade on Tuesday 28th May 2019 . The forum will be down from approximately Noon UK time (GMT +1) until 6 PM. We expect it to be much quicker, but a 6 hour window provides contingency for any issues. We suspect it may only take 2-3 hours. The forum will remain onl...