stefs wrote: ↑Tue Mar 14, 2023 2:42 pm
I feel there was very unfair needle towards the op on this. I would have done exactly the same after getting that quite frankly pathetic level of customer service from CW.
Seriously, how could you order the wrong colour? Think about it.
We all know they can be good but we also know just how frustratingly bad they can be and that sometimes it takes this forum or a Mike France intervention to get sorted.
Op, I am glad you did get sorted in the end
It's a pity that the level of detail in the OPs reply on Monday wasn't in the opening post on the Sunday which majored on the difference between red and orange straps rather than the numerous poor (non)responses from the first level of CW Customer Service and their lax attitude to what had been ordered and sent.
I can't think other than that any forum responses would have undoubtedly been very different and more supportive to the OP if the opening post had been phrased around the frustration of the dealings with CS to date at that point.
However, in the same position, I believe fully still that I wouldn't have gone to MF to get the problem fixed and I think it's the wrong advice within this forum, especially to newer members.
Instead either I'd have returned the red strap and, if I could still be bothered buying something from CW, ordered the orange again which is what I think
@Bahnstormer_vRS suggested or I'd have sought out the contact details for the CW CS Manager (from a Kip post easily found - "CW has hired a new and very experienced Customer Service manager, Tanya") as that's why there is a management level between CS staff and MF, and she would have needed to be made aware of the awful CS staff response and attitude to this customer. Once sorted I would have emailed MF with the full story from start to finish so he was aware of the performance of every level within his CS staff.