Fantasic customer service

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james80
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Fantasic customer service

Post by james80 »

I received my C60 last year and on opening the box found the watch had moved and the bracelet had damaged the inside of the box, I kept my OCD in check and moved one. On closer inspection of the watch I found that the links seemed to have rubbed together whilst the watch was flapping around (it was very loose on the pillow).

I contacted Wera who offered a couple of solutions, in the end they sent me a new bracelet which I received this morning.I must say I'm very happy and thanks to all at CW.
bspj
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Re: Fantasic customer service

Post by bspj »

james80 wrote:I received my C60 last year and on opening the box found the watch had moved and the bracelet had damaged the inside of the box, I kept my OCD in check and moved one. On closer inspection of the watch I found that the links seemed to have rubbed together whilst the watch was flapping around (it was very loose on the pillow).

I contacted Wera who offered a couple of solutions, in the end they sent me a new bracelet which I received this morning.I must say I'm very happy and thanks to all at CW.
This is heartening, esp for someone who has no C60 (yet)
Steve
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james80
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Re: Fantasic customer service

Post by james80 »

I've noticed on more recent pictures from new owners that they leave the blue tape in the area that mine was damaged, not sure if this is as a result of my experience.
bspj
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Re: Fantasic customer service

Post by bspj »

james80 wrote:I've noticed on more recent pictures from new owners that they leave the blue tape in the area that mine was damaged, not sure if this is as a result of my experience.
If nothing else, it's nice to think that a problem has been identified and there is action to rectify.........
Steve
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