Unhappy with G.Gerlach
Unhappy with G.Gerlach
I purchased a G.Gerlach (ORP Dzik) May 29 and just received last week (I purchased A CW June 9th and I received both on the same day). I didn't care about that. When I received the watch I didn't like it and was actually shocked by the people that had recommend the watch. So I completed the returns section on their website and contacted Chris (G.Gerlach). It has been over a week and no response. I have purchased 4 CW (never returned) but the customer service that is available is very reassuring.
- Helix Von Smelix
- Senior Forumgod
- Posts: 4002
- Joined: Fri Sep 10, 2010 4:41 pm
- CW-watches: 108
- Location: Berkshire
Re: Unhappy with G.Gerlach
Ummm, errrrrr. Where should I start..........
I think I should PM Mortis, he is normally good at helping out with this sort of thing.
I think I should PM Mortis, he is normally good at helping out with this sort of thing.
- ItsAliveJim
- Trusted Seller
- Posts: 7667
- Joined: Mon Nov 12, 2012 4:07 pm
Re: Unhappy with G.Gerlach
neolamp wrote:I purchased a G.Gerlach (ORP Dzik) May 29 and just received last week (I purchased A CW June 9th and I received both on the same day). I didn't care about that. When I received the watch I didn't like it and was actually shocked by the people that had recommend the watch. So I completed the returns section on their website and contacted Chris (G.Gerlach). It has been over a week and no response. I have purchased 4 CW (never returned) but the customer service that is available is very reassuring.
Thy are VERY VERY slow to respond. I would try posting in the Gerlach section on WUS. That seems to elicit a slightly more rapid response as it's public
What didn't you like about the ORP? I loved mine
---------------------------------------------------------------------------------------------
"What the hell is he building in there?" Tom Waits
"What the hell is he building in there?" Tom Waits
- Kip
- The Administrator
- Posts: 35171
- Joined: Tue Mar 13, 2007 8:45 pm
- CW-watches: 150
- LE-one: yes
- LE-two: yes
- LE-three: yes
- LE-foura: yes
- LE-fourb: yes
- LE-five: yes
- LE-six: yes
- LESeven: yes
- Location: New Hampshire, USA
Re: Unhappy with G.Gerlach
Aside from still awaiting a response, what did you not like about the watch?
Kip
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
- bradjhomes
- Senior Guru
- Posts: 447
- Joined: Sun Jul 15, 2012 10:25 pm
- CW-watches: 1
- Location: Surrey
Re: Unhappy with G.Gerlach
As pointed out in response to your post on watchuseek, Chris (G.Gerlach) is away for a week so will not be responding to PMs. Gerlach are a small operation. He tends to be very good at getting back to customers, but does take time off from time to time.
Re: Unhappy with G.Gerlach
It has a very strange strap pivoting piece. It makes changing to any other strap very difficult or impossible - also my other straps are now too long. I found the finish (paint) to look quit cheap and the bezel doesn't align correctly. The rubber strap I ordered is completely different than what I received. I just looked at it and new I didn't want it. I see Chris is on vacation and hopefully we can work something out. I still think you should have some sort of return policy posted on line. I may have received a warranty with the watch but it is in Polish.
- Helix Von Smelix
- Senior Forumgod
- Posts: 4002
- Joined: Fri Sep 10, 2010 4:41 pm
- CW-watches: 108
- Location: Berkshire
- ItsAliveJim
- Trusted Seller
- Posts: 7667
- Joined: Mon Nov 12, 2012 4:07 pm
Re: Unhappy with G.Gerlach
Helix Von Smelix wrote:http://sklep.gerlach.org.pl/index.php?r ... urn/insert
He said he'd already filled that out.
And in my experience as a Gerlach owner, they were snail's pace at responding to enquiries. Although they seemed to have the time to post frequently on WUS?
I'm still waiting for my brown strap after they sent the black by mistake – or was it because they didn't have any brown in stock and rather than contact the customer, they just sent it out anyway? Either way, slow, slow, slow.
My watch was fine though
---------------------------------------------------------------------------------------------
"What the hell is he building in there?" Tom Waits
"What the hell is he building in there?" Tom Waits
- Mr Rick
- Senior Forumgod
- Posts: 4001
- Joined: Thu Jul 14, 2011 8:25 pm
- CW-watches: 17
- Location: Southern California
Re: Unhappy with G.Gerlach
I have a Gerlach. In fact I have two. Their quirky, I guess that's why I like them.
I put my ORP on their bracelet. It transformed the watch.
I put my ORP on their bracelet. It transformed the watch.
Rick
Various vintage Heuers
CW C8 Pilot MK I and II, 2011 and 13 FLEs, C5 B of B and Malvern Aviator MK II, C11 MSL MK I, C70 DBR1, C60 and C60 GMT, C9 Harrison, C9 Chrono, C10 Aviator
Various vintage Heuers
CW C8 Pilot MK I and II, 2011 and 13 FLEs, C5 B of B and Malvern Aviator MK II, C11 MSL MK I, C70 DBR1, C60 and C60 GMT, C9 Harrison, C9 Chrono, C10 Aviator
Re: Unhappy with G.Gerlach
I am not a fan of bracelets, but can see your point.
Mr Rick wrote:I have a Gerlach. In fact I have two. Their quirky, I guess that's why I like them.
I put my ORP on their bracelet. It transformed the watch.
-
- Similar Topics
- Replies
- Views
- Last post
-
- 4 Replies
- 458 Views
-
Last post by thomcat00