Robin CB wrote:AKirk, all this assumes that Alex bought it from a UK retailer. If he bought it over the web from a Japanese retailer (eg), then it depends on the jurisdiction specified in the contract.
The watch is a limited edition for the USA / Asian markets that does not officially exist in the UK.
Thank you - good clarification...
I think that the discussion started to go slightly off topic anyway into a comparison of US / UK law
Alasdair
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Thanks for the input everyone. I bought it online but from a uk retailer i'm contacting them today as they have been closed for the bank holiday and will let you know what happens.
The crown was and still is screwed in properly and has never been an issue before with the seiko or my C6, I normally wear dive watches for the reason that i don't have to take them off when ever i'm near water whether its hot or cold. I do remember to take the lido off but i use that as more of a dress watch as opposed to everyday.
Just contacted retailer Yorkshire watches. They are saying the only way water could have got in is if the crown was left open so will not be covered by warranty, looking at £25- 30 for it to be checked and serviced
It is indeed a reasonable assumption on their part - but of course it is difficult for you / them to know without it being tested... to see whether any other part leaks... you have several options:
- go with that (it is not a huge amount of money)
- not accept it - formally return it with a statement that the crown was not left out - they will need to test it - if they find no issue, it would be reasonable for them to expect you to pay for the test / any remedial work - and most retailers / manufacturers will get you to sign acceptance of that first - if they find an issue, then their responsibility... a dishonest company might fix any issue, claim no issue and charge you - you need to decide how honest they are (no reason to assume they are not)
- get your own independent test done - but then you would have to sue to get your money back and they would rightly claim that you gave them no chance to fix any issue...
so best option is to assume honesty and return it on an agreed basis that you believe the crown was screwed in correctly, could they test it - and if they find an issue you will assume that they will cover all costs... etc...
it isn't an easy one because user error could cause the same symptoms... it is not like a hand falling off etc. which would be obvious... I think that basically you might just have to chalk it up to experience...
Alasdair
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akirk wrote:...................so best option is to assume honesty and return it on an agreed basis that you believe the crown was screwed in correctly, could they test it - and if they find an issue you will assume that they will cover all costs... etc...........................................Alasdair
I agree with that being the best way forward.
As far as I can tell, Yorkshire Watches is not an official Seiko dealer, but they clearly shift a lot of Seiko stock and therefore presumably have a reputation that they would wish to protect.
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Alex r wrote:Just contacted retailer Yorkshire watches. They are saying the only way water could have got in is if the crown was left open so will not be covered by warranty, looking at £25- 30 for it to be checked and serviced
Bit of a minefield this.
USA / Asian market watch sold by UK retailer who is not an AD.
Might be worth a call to Seiko UK, in Slough last time I contacted them, tell them honestly your predicament and see what their response is. No harm in asking.
Good luck.
Guy
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The Monster is sat in a sealed bag at the moment with a load of silica sachets, Humidity card is not changing colour been in for about 8hrs now so hopeing the condensation has left the building, will try an emersion test later this week to see if it was or is the crown, if not will contact Seiko.
Don't appreciate been patronised and been told i can't operate a watch properly as operator error is the only way it would happen. Not the best customer service dosn't fill you with confidence about them repairing or testing it properly may be wrong just my opinion.
true... but don't forget that they don't know you / your knowledge with watches - I suspect that a high % of issues they see may well be user error... they will naturally be cautious until they see the watch / find out...
Alasdair
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Agreed but when you are explaining the issue and are been interupted and told what you have done wrong.
A simple no problem send it back and we will let you know what the problem is, wheather it is operator or technical and what steps or cost is involved to fix it. Would have gone a lot better than its operator error its not covered.
Building a relationship with customers can only encourage repeat buisness. untill its tested they cant say either way what caused the problem
I understand both perspectives here, yet they are certainly not the most delicate at handling customer service.
I would much rather see you get it pressure tested locally before returning rather than possibly subjecting the movement to further water damage. At least that way you will know what to expect when returned and have a reference point. Be sure to ask for a printout if you get it tested.
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It's back just picked it up from jewelers. Movement is fine . They said the problem was excess sealant between the tuna shroud and the case that was catching the crown when tightening so sealing has been hit and miss ,. Problem solved hopefully happy days
No apparently 5 min job to scrape sealant from around case and shroud, and the silicon sachets had done a wicked job of sucking all the moisture out of the case so no charge