creation watches

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twistedlemons
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creation watches

Post by twistedlemons »

Hi all,
I wanted to mention of the trouble I have recently had with creation watches,it all started well with a purchase of a seiko SKX007 divers watch, in 2010 I choose creation as it offered a free two year guarantee,and the price was good too.After 13 months the watch started to have a serious breakdown.
So I contacted them and thats when it all started
I was told leave it on its face for 24hours-leave it on its side for 24hours-leave it on its side for 24hours but to no avail.So I contacted them and told them it had no affect,so they told me to send it back to them.I did this at the end of November 2011 and after some heated E-mails I have finally been told they now have my watch back as they farm all of the work out to a third party company.
So maybe it may be worth looking closer to home
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Re: creation watches

Post by Kip »

I am not defending...only stating....6-8 weeks is not abnormal for service turnaround. Throw in the holidays and it just got longer. Of course the status also depends on what they estimated for a time frame.

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twistedlemons
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Re: creation watches

Post by twistedlemons »

I do understand turn around times,but was a little uneasy with some of their E-mails being a bit wooly.
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Re: creation watches

Post by twistedlemons »

these seem a little wooly to me what about you! from creation watches!
Date: Mon, 13 Feb 2012 18:39:00 +0800
hi Michael

The repaired watch is back just today. We will send it to you.

then

Date: Tue, 21 Feb 2012 10:38:00 +0800

Let me check this and I will get back to you.

24 February 2012 06:45:45

give me another week?
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Re: creation watches

Post by Loddonite »

I have had had Creation Watches in my bookmarks for a long time, entitled "Creation Watches - do not use".
I have never used them, so I have no horror story to tell but have read enough moans on Fora to stay away. To be fair, every moan had a number of responses from other people who were delighted, but it seemed to me that their name was coming up a bit to often.
I hope your situation gets sorted out twistedlemons.
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twistedlemons
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Re: creation watches

Post by twistedlemons »

Actually I was wrong,they have had the watch since the start of November,and there most recent email is now I have mentioned that they have had the watch for nearly four months????,will I wait another week? they have asked!!! :thumbdown:

I have told them this is not good enough,and have sent them another email "I will give you untill Monday the 27th of february and I will expect a definate decision,as you quoted me on the 13th february the watch was back in your possesion,so I will speak to you Monday were I will expect an answer.
so we will see!

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Re: creation watches

Post by twistedlemons »

Hi All.
they have now aske me to wait till this evening 29/02/12,to check on the watch?,but have said they will replace it if they cant find it?
Mick
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Re: creation watches

Post by IanK »

Your patience is surely being sorely tested.
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Re: creation watches

Post by tinknocker »

I've read some pretty bad things about them. Never bought from them but I read they can get real nasty when you question them about a problem.

I'd never buy from them. To many other places you can go.
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Re: creation watches

Post by twistedlemons »

news,they have told me a watch will be delivered to me next week,I wait not holding my breath!I will post when/if it arrives?
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Re: creation watches

Post by Ian Hammond »

I await you update on this with some interest, I've never used Creation Watches, but they have some tempting prices for the Seiko range of divers which are my current "minor" obsession & I have seriously considered pressing the "Order Now" button for an SKX007.... :? .

Has anybody here used 21 Jewels.com as their prices seem very competitive at the moment?

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Re: creation watches

Post by Loddonite »

Ian Hammond wrote:Has anybody here used 21 Jewels.com as their prices seem very competitive at the moment?
Ian.
Ian, I'd suggest you start a new thread with " 21 Jewels.com" in the title.
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twistedlemons
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Re: creation watches

Post by twistedlemons »

Hi All,
well today I finally got a watch delivered from creation watches! it is a new SKX007J1!,just a little over 4 months and a week after sending it.
I personally will look a little nearer home in future.
the end!
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Re: creation watches

Post by JonRB »

Thanks for the warning about your experience - I had been thinking about buying the same watch from them for a while, so would be interested in anyone else's tales, good or bad.

Hope this one works out OK for you
Jon

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Re: creation watches

Post by twistedlemons »

can you believe it, they have just sent me a customer satisfaction questioner????
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