Posting of watches pitfalls and Success

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magicman
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Posting of watches pitfalls and Success

Post by magicman »

Hello there.

I learned a few things regarding posting a watch of value today.

DHL don't offer insurance on anything over £400 anymore.
I found that out, after I had unpacked the watch for them to witness the contents, then repacked it !
I sent a watch last year with them, it cost me £69 and was fully insured up to £4000. I don't know why this element of their service has stopped.

DPD wanted £147 to send a £3000 watch within the UK.

I was just about to deliver it myself, but the good old Post Office came up trumps.
Their special Delivery now insure up to £2500. Not the case last time I used their service, but I was glad I tried them.

Regards Steve
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Re: Posting of watches pitfalls and Success

Post by nbg »

The limit for something posted Royal Mail special delivery has been £2,500 for years. It just costs slightly more than the lower banding.

However if posting something costing £3,000 by RMSD goes missing there is zero insurance cover. I.e. they don’t cover the first £2,500 at all.

Neil
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Re: Posting of watches pitfalls and Success

Post by Amor Vincit Omnia »

So…

We will be looking after your watch throughout its journey, from the moment it leaves you until the moment it is delivered to the recipient. We will, however, charge you an excessive amount of money just in case:
  • We lose it
  • We trash it
  • One of our employees nicks it
  • Our driver delivers it to 97 Cowdung Lane by mistake
  • Our driver chucks it over your neighbour’s fence and their pit bull kills it
  • Our driver chucks it in your recycling bin just before the council comes to empty it.
:-k
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Re: Posting of watches pitfalls and Success

Post by magicman »

nbg wrote: Thu Apr 20, 2023 6:47 pm The limit for something posted Royal Mail special delivery has been £2,500 for years. It just costs slightly more than the lower banding.

However if posting something costing £3,000 by RMSD goes missing there is zero insurance cover. I.e. they don’t cover the first £2,500 at all.

Neil
Hi Neil

Apologies for my ignorance, are you saying if the watch is worth £2500 it's insured, but if it's worth £3000 it's not ?

Regards Steve
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Re: Posting of watches pitfalls and Success

Post by magicman »

Amor Vincit Omnia wrote: Thu Apr 20, 2023 7:15 pm So…

We will be looking after your watch throughout its journey, from the moment it leaves you until the moment it is delivered to the recipient. We will, however, charge you an excessive amount of money just in case:
  • We lose it
  • We trash it
  • One of our employees nicks it
  • Our driver delivers it to 97 Cowdung Lane by mistake
  • Our driver chucks it over your neighbour’s fence and their pit bull kills it
  • Our driver chucks it in your recycling bin just before the council comes to empty it.
:-k
Hi Steve

To be fair to Royal Mail, the cost was £15.
I think that's pretty good for next day delivery, guaranteed by 1.00pm. Insured up to £2500.
I was quite prepared to pay DHL £70 for a similar service.
I pray/hope/desire/etc that there's no issue.

I'd be happy to hear of a better delivery option.

Regards Steve
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Re: Posting of watches pitfalls and Success

Post by 0uatiOW »

I’ve bought separate insurance from Secursus twice. Never had to claim, so difficult to judge fully, but I got peace of mind for a reasonable cost.
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Re: Posting of watches pitfalls and Success

Post by nbg »

magicman wrote: Fri Apr 21, 2023 12:11 am
nbg wrote: Thu Apr 20, 2023 6:47 pm The limit for something posted Royal Mail special delivery has been £2,500 for years. It just costs slightly more than the lower banding.

However if posting something costing £3,000 by RMSD goes missing there is zero insurance cover. I.e. they don’t cover the first £2,500 at all.

Neil
Hi Neil

Apologies for my ignorance, are you saying if the watch is worth £2500 it's insured, but if it's worth £3000 it's not ?

Regards Steve
Basically yes.

I.e. it is not a case of sending something at £3,000 and having the first £2,500 covered by the Royal Mail insurance, leaving your uninsured risk exposure as only the excess of £500.

It has to be £2,500 or less to be covered.

However RMSD for sending/delivery in the UK is generally accepted as the most secure and reliable, with tracking at every stage.

A friend who is a watch maker has used RMSD for years and never had a package go missing.

With RMSD if a parcel is left and not signed for by someone at the delivery address the employee responsible will find themselves In hot water.

Neil
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Re: Posting of watches pitfalls and Success

Post by JAFO »

Especially since COVID, the RM can be a bit sloppy about delivery. I am happy to go to the post office collection centre and pick up deliveries that can't be made.

Instead, I have had watches and jewelry just left outside the door. They never bother to get a signature now either. I live in a small village, and passers by don't walk past my front door, but even so it's sloppy, although I've never had a delivery failure.
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Re: Posting of watches pitfalls and Success

Post by magicman »

I'm happy to report, that the watch I posted with RMSD arrived safely.

Regards Steve
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Re: Posting of watches pitfalls and Success

Post by thomcat00 »

I used DHL to send a watch from US to EU earlier this year and got it fully insured to its $3500 value. Of course shipping was near $400, but that was dow from the $750 quoted only a month before we’d completed the sale.
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Re: Posting of watches pitfalls and Success

Post by Bahnstormer_vRS »

JAFO wrote:Especially since COVID, the RM can be a bit sloppy about delivery. I am happy to go to the post office collection centre and pick up deliveries that can't be made.

Instead, I have had watches and jewelry just left outside the door. They never bother to get a signature now either. I live in a small village, and passers by don't walk past my front door, but even so it's sloppy, although I've never had a delivery failure.
The solution to this is, providing you know the RM or DPD tracking number as soon as the package is despatched, during the evening before delivery divert the package from delivery at home, to delivery at your local Collection Point.

You can then collect at your leisure and not have to worry about whether you will be at home or not when delivery is attempted.

NB> I'm fortunate to have a Village Post Office, and a CoOp Store for DPD, within half a mile from home that is easy and convenient to get to. I appreciate that won't necessarily be the case for people in rural or large urban locations.

Guy

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Re: Posting of watches pitfalls and Success

Post by Tonywalker »

Royal Mail Insurance - I paid an extra premium at the counter to insure a watch I sent out last year. Hopefully, they still offer this service, but you have to ask!

The service is called 'Consequential Loss Cover', which provides cover to £10K

From memory, the premium was very reasonable too.

Hope this helps.
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Re: Posting of watches pitfalls and Success

Post by nbg »

Tonywalker wrote: Sun Apr 23, 2023 10:49 am Royal Mail Insurance - I paid an extra premium at the counter to insure a watch I sent out last year. Hopefully, they still offer this service, but you have to ask!

The service is called 'Consequential Loss Cover', which provides cover to £10K

From memory, the premium was very reasonable too.

Hope this helps.
Ah consequential loss cover.

Unfortunately not of any use when sending a valuable item, including a watch…

“You can buy consequential loss cover if the damage, delay or loss of an item can lead to greater loss than the actual value of the item itself”.

If you sent a watch with a value of £5,000 and it was lost, your loss is £5,000. I.e. it is not more than the value of the item.

The consequential loss cover is typically used for Important documents. E.g. you send a document, the document itself has negligible value, but the document has to arrive by a deadline, which if missed would give rise to a financial penalty. Your consequential loss is the amount of the financial penalty, which wouldn’t have arisen if the document arrived by the deadline.

Neil
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Re: Posting of watches pitfalls and Success

Post by Tonywalker »

nbg wrote: Sun Apr 23, 2023 12:26 pm
Tonywalker wrote: Sun Apr 23, 2023 10:49 am Royal Mail Insurance - I paid an extra premium at the counter to insure a watch I sent out last year. Hopefully, they still offer this service, but you have to ask!

The service is called 'Consequential Loss Cover', which provides cover to £10K

From memory, the premium was very reasonable too.

Hope this helps.
Ah consequential loss cover.

Unfortunately not of any use when sending a valuable item, including a watch…

“You can buy consequential loss cover if the damage, delay or loss of an item can lead to greater loss than the actual value of the item itself”.

If you sent a watch with a value of £5,000 and it was lost, your loss is £5,000. I.e. it is not more than the value of the item.

The consequential loss cover is typically used for Important documents. E.g. you send a document, the document itself has negligible value, but the document has to arrive by a deadline, which if missed would give rise to a financial penalty. Your consequential loss is the amount of the financial penalty, which wouldn’t have arisen if the document arrived by the deadline.

Neil


Neil

Makes sense now I think about it - the clue is in the name.

Good job the Calatrava didn't go missing🙄
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Re: Posting of watches pitfalls and Success

Post by Bahnstormer_vRS »

@magicman - Which DHL Service were you working with, Steve, to be told nothing over £400?

The reason I ask, is I've checked DHL Express which I've used several times within the last year to ship watches overseas from the UK, but will also ship within the UK, and they are still showing Watches up to EUR 5,000 (£4,000) will be covered - by exception that they won't be covered over this amount. Penultimate bullet point in list below.


Screenshot 2023-04-23 at 23-55-45 Prohibited and counterfeit items cannot be shipped with DHL Express.png

PS> I think I came across the £400 limit in my research last year and that was with DHL UK (as opposed to Express).

Guy
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