Contacting CWL - Forum Members only
- Kip
- The Administrator
- Posts: 35680
- Joined: Tue Mar 13, 2007 8:45 pm
- CW-watches: 150
- LE-one: yes
- LE-two: yes
- LE-three: yes
- LE-foura: yes
- LE-fourb: yes
- LE-five: yes
- LE-six: yes
- LESeven: yes
- Location: New Hampshire, USA
Re: Contacting CWL - Forum Members only
Kip
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
Re: Contacting CWL - Forum Members only
As a new member many thanks for that piece of contact information I am sure it will prove useful.
OldWoods
Christopher Ward
C3 Chrono
C7 Harrison
C5 Mk1 Auto
Rolex
Milgauss
Longines
Conquest GMT
Oris
Artelier Date
Seiko
SKX007
Christopher Ward
C3 Chrono
C7 Harrison
C5 Mk1 Auto
Rolex
Milgauss
Longines
Conquest GMT
Oris
Artelier Date
Seiko
SKX007
Re: Contacting CWL - Forum Members only
I'll try this next time I have an issue. But it's a shame that forum members need a special email address to get the service every customer should receive.
- Kip
- The Administrator
- Posts: 35680
- Joined: Tue Mar 13, 2007 8:45 pm
- CW-watches: 150
- LE-one: yes
- LE-two: yes
- LE-three: yes
- LE-foura: yes
- LE-fourb: yes
- LE-five: yes
- LE-six: yes
- LESeven: yes
- Location: New Hampshire, USA
Re: Contacting CWL - Forum Members only
Although it can certainly be used for an issue, it was designed to be a small perk for forum members so you would be recognized for a bit of VIP attention whatever the question or issue.
Kip
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
- Bahnstormer_vRS
- Moderator
- Posts: 37159
- Joined: Thu Sep 06, 2012 3:06 pm
- CW-watches: 34
- LE-three: 1
- LE-foura: 1
- LE-fourb: 1
- LE-six: 1
- Location: Hertfordshire, UK
Re: Contacting CWL - Forum Members only
@wvs411 - as Kip has written, having a forum exclusive address for Wera is a perk to get a bit of VIP treatment.
Additionally there are, from time to time, watch sales that are forum exclusive in which event Wera needs a forum exclusive email address.
In general terms Wera is fantastic but these days runs a busy department. Whilst I have dealt with her on and off, these days I take the view that any one of her team should be capable of providing the same excellent service as she does. Thus, for routine matters, i.e. I've recently had a couple of watches serviced, I've contacted Customer service in the way any other customer would.
Excellent service has been received, particularly from Scott Calloway with whom I have struck up a rapport.
Guy
Sent from my Xperia Z5 Premium
Additionally there are, from time to time, watch sales that are forum exclusive in which event Wera needs a forum exclusive email address.
In general terms Wera is fantastic but these days runs a busy department. Whilst I have dealt with her on and off, these days I take the view that any one of her team should be capable of providing the same excellent service as she does. Thus, for routine matters, i.e. I've recently had a couple of watches serviced, I've contacted Customer service in the way any other customer would.
Excellent service has been received, particularly from Scott Calloway with whom I have struck up a rapport.
Guy
Sent from my Xperia Z5 Premium
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
Re: Contacting CWL - Forum Members only
I'm hoping I don't have any issues in the future, and forum exclusive Watch sales sound like an interesting proposition. I'll look out for them.
Re: Contacting CWL - Forum Members only
Does this email still work? I emailed it yesterday just after 2 PM GMT and haven't heard back yet.
- MiniMpi
- Trusted Seller
- Posts: 37919
- Joined: Sun Apr 10, 2011 9:56 am
- CW-watches: 15
- Location: Cork, Ireland
Re: Contacting CWL - Forum Members only
It does still work but I know Wera is very busy at the moment so the response time will be slightly slower than usual.
Re: Contacting CWL - Forum Members only
Good to know, thanks. That personal touch is what attracts me to brands.
Tudor BBN
CW Trident...now incoming!
CW Trident...now incoming!
Re: Contacting CWL - Forum Members only
Thanks! I'll give her a day or two more. Been waiting to hear back from them since last Monday (via email) then called and left a message in the UK Friday afternoon, then emailed Wera on Monday. I think I'll try someone else if I haven't heard anything by Wednesday.MiniMpi wrote:It does still work but I know Wera is very busy at the moment so the response time will be slightly slower than usual.
-
- Junior
- Posts: 51
- Joined: Thu Feb 02, 2017 6:05 pm
- CW-watches: 1
- Location: South Central Pennsylvania USA
Re: Contacting CWL - Forum Members only
I did not read this post about the special email address for Forum members, so I sent an inquiry regarding bracelet availability through the regular website link.
To my surprise, Ms. Wera answered my question in only 24 hours or so! Bravo, CWL!
To my surprise, Ms. Wera answered my question in only 24 hours or so! Bravo, CWL!
------------
Dave
C60 Trident GMT Black/Black
Seiko SKX007
Dave
C60 Trident GMT Black/Black
Seiko SKX007
- Kip
- The Administrator
- Posts: 35680
- Joined: Tue Mar 13, 2007 8:45 pm
- CW-watches: 150
- LE-one: yes
- LE-two: yes
- LE-three: yes
- LE-foura: yes
- LE-fourb: yes
- LE-five: yes
- LE-six: yes
- LESeven: yes
- Location: New Hampshire, USA
Re: Contacting CWL - Forum Members only
Of course, now we know you didn't do your homework given within your introduction.redcon1 wrote:I did not read this post about the special email address for Forum members,......
Kip
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
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