Contacting CWL - Forum Members only

[Kip]

Take the time to review here.

Rules and Etiquette, plus How to...

[Oldwoods]

As a new member many thanks for that piece of contact information I am sure it will prove useful.

[blackydog]

Yes thanks for the links

[rsross79]

great customer service option for forum users

[wvs411]

I'll try this next time I have an issue. But it's a shame that forum members need a special email address to get the service every customer should receive.

[Kip]

Although it can certainly be used for an issue, it was designed to be a small perk for forum members so you would be recognized for a bit of VIP attention whatever the question or issue.

[Bahnstormer_vRS]

@wvs411 - as Kip has written, having a forum exclusive address for Wera is a perk to get a bit of VIP treatment.

Additionally there are, from time to time, watch sales that are forum exclusive in which event Wera needs a forum exclusive email address.

In general terms Wera is fantastic but these days runs a busy department. Whilst I have dealt with her on and off, these days I take the view that any one of her team should be capable of providing the same excellent service as she does. Thus, for routine matters, i.e. I've recently had a couple of watches serviced, I've contacted Customer service in the way any other customer would.

Excellent service has been received, particularly from Scott Calloway with whom I have struck up a rapport.

Guy

Sent from my Xperia Z5 Premium

[wvs411]

I'm hoping I don't have any issues in the future, and forum exclusive Watch sales sound like an interesting proposition. I'll look out for them.

[rogco]

Does this email still work? I emailed it yesterday just after 2 PM GMT and haven't heard back yet.

[MiniMpi]

It does still work but I know Wera is very busy at the moment so the response time will be slightly slower than usual.

[Bill66]

Good to know, thanks. That personal touch is what attracts me to brands.

[rogco]

It does still work but I know Wera is very busy at the moment so the response time will be slightly slower than usual.

Thanks! I'll give her a day or two more. Been waiting to hear back from them since last Monday (via email) then called and left a message in the UK Friday afternoon, then emailed Wera on Monday. I think I'll try someone else if I haven't heard anything by Wednesday.

[redcon1]

I did not read this post about the special email address for Forum members, so I sent an inquiry regarding bracelet availability through the regular website link.

To my surprise, Ms. Wera answered my question in only 24 hours or so! Bravo, CWL!

[Kip]

I did not read this post about the special email address for Forum members,......

Of course, now we know you didn't do your homework given within your introduction.

[Jimmyd]

Thanks for the advice, from a new member.