Contacting CWL - Forum Members only

vealchop · Post by **vealchop** » Thu Aug 16, 2012 10:53 pm

good info to have thanks.

jocke.j · Post by **jocke.j** » Fri Aug 24, 2012 6:36 am

I sent a couple of questions to Chris and Deb and they both answered within 24 hours with really good responses. I have had bad experiences with some other companies regarding customer service earlier so for me its really important that you get a quick and good answer on your questions. So

to them both.

crash · Post by **crash** » Fri Nov 02, 2012 3:31 am

I'm glad I saw this thread. As a newb, I was wondering how that worked (since I've seen a number of references to contacting Wera directly). Thanks.

moriarty · Post by **moriarty** » Wed Dec 05, 2012 2:04 pm

Is Wizziethewiz@christopherward.co.uk still the correct direct e-mail for Wera ?

alphajet · Post by **alphajet** » Wed Dec 05, 2012 2:18 pm

moriarty wrote:Is Wizziethewiz@christopherward.co.uk still the correct direct e-mail for Wera ?

Yes it is.

williamtv · Post by **williamtv** » Wed Apr 03, 2013 7:25 pm

+1 on that! I sent an email with a couple questions being new to cw and she emailed back within 24 hours.... And got me 3 cw product catalogues! Kudos!

Freddy · Post by **Freddy** » Sat Aug 24, 2013 12:40 pm

This is so helpful, I have had really quick responses from Wera and she seems very helpful

MiniMpi · Post by **MiniMpi** » Sat Aug 24, 2013 3:46 pm

Wera replied to my email yesterday and again this afternoon....on a Bank Holiday weekend !!!
Great service

wimbouman · Post by **wimbouman** » Fri Nov 01, 2013 9:44 pm

I think that Wera, Chloe and the other CW crew just understand what customer service is all about.
They are amazing !

craigie · Post by **craigie** » Tue Dec 03, 2013 8:25 am

amleto wrote:sent email Saturday morning - no response/acknowledgment yet. Normal because it was the weekend?

I've contacted and got a speedy response. Thanks for that!

annabanana2 · Post by **annabanana2** » Mon Mar 17, 2014 12:04 am

Thanks for the info - I contacted them using the email on the uk website and still haven't heard back so I will try this one.

AndyMac · Post by **AndyMac** » Sun Apr 06, 2014 10:19 am

Thanks this is very useful information for a newbie

mbhoward · Post by **mbhoward** » Fri May 23, 2014 8:13 pm

Fantastic idea! Great customer service from CW.

gatehealing · Post by **gatehealing** » Sat May 24, 2014 6:21 am

Just found this -- now I'm really diggin into the forum. Are there any other forum only benefits outside of accessing some topics and this email address? I've got 5 watches coming ASAP (hopfully--ordered 1 and it'll arrive next week, 4 others in my basket)

Warmly
Jon

Zenas · Post by **Zenas** » Sun Feb 01, 2015 3:45 pm

WIsh I had seen this sooner, although I received a timely response from Wera when I emailed her directly by replying to an earlier email at another one of her addresses.

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