Contacting CWL - Forum Members only

[Kip]

sent email Saturday morning - no response/acknowledgment yet. Normal because it was the weekend?

Wera is away on personal business for a couple weeks. Your email should be forwarded to customer services (they don't work weekends).

If no response try emailing customer services direct.

[jbrodie90]

really helpful thanks.

[Bernhard]

Thanks

[Mattylfc]

thanks

[Edinburghtyke]

Thanks, very usefull.

[MiniMpi]

Wera is BEYOND amazing !!
We are truly blessed to have her.

[Rookie1986]

I've only contacted support once through the address in this thread and my response was very fast, at 02:46 in the morning might I add. If that's not going the extra mile for your job I don't know what is!

Rookie

[gatchaman]

excited to see another contact, though I had no complaints when Deb from CS helped me the last time. She was very accomodating.

G~

[NiklasK]

Could customer service help me locate a seller for the C70 DBR1 or is that outside of the scope of their duties?

[Cirrus]

I dropped Wera's "direct" email a question the night before last regarding my C5 Aviator lume... and got a reply saying she was sorry but had to pass it on to a colleague as she is on holiday and had no access to whatever she needed to check! I sent her a stern reply telling her not to answer any more business emails whilst holidaying, but she is of the opinion that customer service doesnt stop because you are on holiday

It is very nice, but sometimes you have to have a day off!

[ianblyth]

Could customer service help me locate a seller for the C70 DBR1 or is that outside of the scope of their duties?

Even if they have a list of customers that have bought this model they would not be able to share it due to the Data Protection laws. Plus they would not know if they still had the watch and if they did whether they are looking to sell it. Or do you expect CWL to phone thousands of customers asking them if they are looking to sell their watch?

No. You have to do the hunt. Place a Want To Buy. Scour the Sales Corners of watch forums, eBay etc.

[NiklasK]

Hahaha not the scenario I had in mind, obviously that would be unreasonable/illegal.

I thought they might just have inside networks for this kind of stuff seeing as it's generally a pretty small community.

[Rookie1986]

Hahaha not the scenario I had in mind, obviously that would be unreasonable/illegal.

I thought they might just have inside networks for this kind of stuff seeing as it's generally a pretty small community.

They might have one on site thats been returned or is a NN version of the watch so I would still contact them and ask

Rookie

[NiklasK]

Hahaha not the scenario I had in mind, obviously that would be unreasonable/illegal.

I thought they might just have inside networks for this kind of stuff seeing as it's generally a pretty small community.

They might have one on site thats been returned or is a NN version of the watch so I would still contact them and ask

Rookie

No such luck. Oh well, I'll keep looking. Making the chase harder is only going to make me love it that much more when I get my hands on it.

[Loddonite]

Hahaha not the scenario I had in mind, obviously that would be unreasonable/illegal.

I thought they might just have inside networks for this kind of stuff seeing as it's generally a pretty small community.

We're a small community, but CWL sell thousands of watches each year.