Kip wrote:I am not naive, and although not counting the Swiss delays, all of my orders have been flawless including the actual delivery within one a day time frame of actual shipment, I know that there have been some issues.
I think perhaps we should take this as an opportunity to help Chris out a little. He may, and probably does, already know where the shortcomings are, but then again, perhaps not everything....
Therefore I have some questions for Brian, Ipp and anyone else who has suffered with some difficulties, real or perceived. Recent Swiss issues aside... I also remember the bracelet issues with the LE and we know Chris was made aware of that, so lets not include that for now. I would also not like to include the fact that there is not always an expected delivery date on the website. We have already beaten that one to death.
1. What type of problems?
2. Was CWL made aware of the issue(s) constructively? If not, Why?
3. Was the issue(s) resolved to your satisfaction?
4. Was the end product worth it?
5. Have you ever returned a watch because it didn't meet your expectations as far as quality or appearance?
Kip,
I believe that I am a very reasonable person and having been in business myself for many years I always try to understand the supplier's issues as well as the customer's. If I order an item that is in a catalogue or on a website that says normal delivery is five days then I would not be overly annoyed if it took two weeks, I would even accept a month if I was informed of a problem and did not need to take the proactive stance myself.
To answer your questions:
1) Late delivery in every case, normally due to CWL being let down by a supplier.
2) Yes, I have always informed them of the issues and asked to be kept informed.
3) No. The delays have exceeded the delivery dates and normally I have needed to chase them to find out why the product has not arrived. In the latest case a secondary delivery date promised for October was missed and I had to enquire after the date.
4) Yes. I have no problems with the products quality and have not complained about that.
5) No, I have not. My issue is not with quality or product.
Please understand that I like the products and hope that CWL can become a very successful outfit. Customers IMO are fickle people and in general will become easily disenfranchised if not kept informed and compensated for problems not of their own making.