Who's Not Getting CW Emails? Complain Here

Discuss Christopher Ward watches
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Mr Kirk
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Who's Not Getting CW Emails? Complain Here

Post by Mr Kirk »

binnserelli wrote:I get an American email but not a UK one. I am based in the UK so would prefer not to have to change the link manually if I can get away with it. Also in terms of sales and offers I think the timing is probably pretty important between US and UK.
Same here.
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Re: Who's Not Getting CW Emails? Complain Here

Post by Tyke »

I now have registrations for this running into double figures, always get a confirmation reply and then nothing..... and no they don't get blocked or dumped. It doesn't put me off CWL, but I wonder if they are losing less committed buyers by not having a reliable system.
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Re: Who's Not Getting CW Emails? Complain Here

Post by Rookie1986 »

No emails since I registered a few weeks/months back.....
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Re: Who's Not Getting CW Emails? Complain Here

Post by Citizen V »

Another thread about getting email was posted, and I realized I still haven't received any :(.

I tried registering a couple times, both on the US and UK websites. I got confirmation (Newsletter subscription success), but no emails.
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Re: Who's Not Getting CW Emails? Complain Here

Post by Tyke »

Citizen V wrote:Another thread about getting email was posted, and I realized I still haven't received any :(.

I tried registering a couple times, both on the US and UK websites. I got confirmation (Newsletter subscription success), but no emails.

Safest bet is to just check on here regularly as someone always posts them pretty quickly - it shouldn't have to be like that & this is the one major failing of their business which I suspect will be costing them sales, as uninformed customers who aren't part of this forum will probably go elsewhere if they aren't receiving updates. Wish they could sort out the system, but maybe it isn't high on their priority list? :(
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Re: Who's Not Getting CW Emails? Complain Here

Post by Jammy Devil »

Received this e-mail on 1st July when I subscribed (yet again) for CWL newsletters:-

Dear Customer,
Thank you for subscribing to our newsletter.
Best Regards,
Chris Ward

No.1 Park Street, Maidenhead, Berkshire, SL6 1SL, United Kingdom
http://www.christopherward.co.uk/

Have not received any newsletters since :thumbdown:
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Re: Who's Not Getting CW Emails? Complain Here

Post by Tyke »

Jammy Devil wrote:Received this e-mail on 1st July when I subscribed (yet again) for CWL newsletters:-

Dear Customer,
Thank you for subscribing to our newsletter.
Best Regards,
Chris Ward

No.1 Park Street, Maidenhead, Berkshire, SL6 1SL, United Kingdom
http://www.christopherward.co.uk/

Have not received any newsletters since :thumbdown:
Seems pretty standard- welcome to the twilight zone :problem:
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Re: Who's Not Getting CW Emails? Complain Here

Post by downer »

This seems incredible. Seriously, how hard can it be?
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Re: Who's Not Getting CW Emails? Complain Here

Post by atnits »

Well I get always get sent 2 emails each time by CW, so I've got a spare one going if anyone wants it. :D
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Re: Who's Not Getting CW Emails? Complain Here

Post by Jammy Devil »

Perhaps I should e-mail Wera. She seems to sort most things at CWL :) :thumbup:
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Re: Who's Not Getting CW Emails? Complain Here

Post by Tyke »

downer wrote:This seems incredible. Seriously, how hard can it be?
Answer - very hard apparently. Could understand if it failed once, but my registrations run into double figures without a single mail to show for it. They must be losing hundreds of potential customers with this?
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Re: Who's Not Getting CW Emails? Complain Here

Post by Jammy Devil »

It does make you wonder if the people at CWL ever enter "The Asylum" - this thread has been running since 17th February and has 85 posts.... mostly people saying, "I'm not gettting" (Oh, you know the rest).

Surely they must have noticed by now that people here are beginning to give up hope of ever hearing from CWL again ? :shock:
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Re: Who's Not Getting CW Emails? Complain Here

Post by ianblyth »

Some people do get the mails and Chris did say to e-mail him personally. There is something obviously wrong with their system for sending out e-mails to people which needs looking at but working in IT I know how difficult it can be to find what the actual problem is.
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Re: Who's Not Getting CW Emails? Complain Here

Post by Jammy Devil »

ianblyth wrote:Chris did say to e-mail him personally.
I did that at the beginning of March and had a reply from Chris. I have registered for e-mails on two occasions since.
I have heard nothing since Chris wrote to me in March.
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Re: Who's Not Getting CW Emails? Complain Here

Post by scooter »

I still get it twice.

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