Very Poor Customer Service

Discuss Christopher Ward watches
devalin
Posts: 4
Joined: Sun Jun 17, 2007 8:07 pm

Re: Very Poor Customer Service

Post by devalin »

Black,

I've been looking for a dark chronograph for ages.
gruiter
Posts: 3
Joined: Fri Mar 16, 2007 10:37 pm

Re: Very Poor Customer Service

Post by gruiter »

Hans wrote:All my CW-watches where ordered by using Safari, and I didn't experience any trouble...
I did experience some trouble with Safari and I made several attempts but there the browser did not give me any response. So I tried it with Firefox and had no troubles. However, a few days later I received a letter from my credit card company saying that they had blocked my account for security reasons. Apparently the payment request came through multiple times. After a phonecall this issue was solved and the payment was made.

I had email contact with Chris about this and he was very helpfull and I received the watch within a few days without any problems. Also Chris is very responsive to other questions I had asked him by email.

Great service ...
User avatar
President
Senior Forumgod
Senior Forumgod
Posts: 1153
Joined: Wed Apr 04, 2007 8:02 pm
CW-watches: 4
Location: Somewhere good

Re: Very Poor Customer Service

Post by President »

gruiter wrote:
Hans wrote:All my CW-watches where ordered by using Safari, and I didn't experience any trouble...
I did experience some trouble with Safari and I made several attempts but there the browser did not give me any response. So I tried it with Firefox and had no troubles. However, a few days later I received a letter from my credit card company saying that they had blocked my account for security reasons. Apparently the payment request came through multiple times. After a phonecall this issue was solved and the payment was made.

I had email contact with Chris about this and he was very helpfull and I received the watch within a few days without any problems. Also Chris is very responsive to other questions I had asked him by email.

Great service ...
I think Hans isn't on Intel.
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