scampbell61 wrote: ↑Thu Aug 08, 2024 6:17 pm Quick Update: I never sent in the requested information but the watch was delivered on Monday. I had no updates from US Customs, DHL, or CW before the delivery. The next day had to send the watch back to CW for a repair, crown was bound up and almost impossible to wind.

Quick update: The Ice Cream Twelve has melted. After being held up in US Customs for several day, I received the watch which was a present for my wife. Had to send back to CW for repair, trouble with crown. Watch accepted for repair and received the following, "Our completion lead times, unless told otherwise is up to 10-weeks."

Should I have just returned the watch and order a new one? It would seem that CW should have expedited for new watch repairs.

Maybe CW have to return to Biel, or wherever it is in La Suisse

JAFO wrote:Maybe CW have to return to Biel, or wherever it is in La Suisse

I doubt it.

CW has invested heavily in their service and repair setup at CW Towers in Maidenhead, UK in recent years.

Very little, if anything, goes back to Biel these days.

Guy

Sent from my Galaxy S23 Ultra using Tapatalk

Bahnstormer_vRS wrote: ↑Thu Aug 29, 2024 5:29 pm

JAFO wrote:Maybe CW have to return to Biel, or wherever it is in La Suisse

I doubt it.

CW has invested heavily in their service and repair setup at CW Towers in Maidenhead, UK in recent years.

Very little, if anything, goes back to Biel these days.

Guy

Sent from my Galaxy S23 Ultra using Tapatalk

I would expect that the only thing that would go back to Switzerland would be something that the engineers would want to look at (we call it a capture). It happens but I don't think so in this case.