Uh oh, AR coating issue?
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Uh oh, AR coating issue?
Folks, i've had the Wyrd Bel Canto on all week but today I noticed a few blemishes on the crystal. I grabbed a watch cleaning cloth and tried to clean the crystal. The blemishes hadn't gone, so I did the old breathe on it and another rub, still there.
Got the loupe out and discovered all sorts of imperfections around the edge and all across the face. It's quite difficult to photograph, but here's a couple. I'll drop a line to CW tomorrow, but i'd be interested to hear your thoughts.
Got the loupe out and discovered all sorts of imperfections around the edge and all across the face. It's quite difficult to photograph, but here's a couple. I'll drop a line to CW tomorrow, but i'd be interested to hear your thoughts.
CW Wyrd Bel Canto
Rolex | Longines x2 | Farer | Bamford | Vario | Spinnaker x2
Rolex | Longines x2 | Farer | Bamford | Vario | Spinnaker x2
- Bahnstormer_vRS
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Re: Uh oh, AR coating issue?
Commiserations, Pete.
I've seen this on a couple of other Bel Cantos in recent months, I recall purple dial one; reported on the CWE Facebook Group.
I think it's related to the AR coating but cause unknown other than, perhaps, a component failure.
Back to CW, I'm afraid to say, but should be fixed under warranty.
Guy
Sent from my Galaxy S23 Ultra using Tapatalk
I've seen this on a couple of other Bel Cantos in recent months, I recall purple dial one; reported on the CWE Facebook Group.
I think it's related to the AR coating but cause unknown other than, perhaps, a component failure.
Back to CW, I'm afraid to say, but should be fixed under warranty.
Guy
Sent from my Galaxy S23 Ultra using Tapatalk
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- Timepiece.Pete
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
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Re: Uh oh, AR coating issue?
Yeah, I think you might be right. I've just emailed these and a couple of other pictures through to CW Customer service and we'll see what they say.
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- Bahnstormer_vRS
CW Wyrd Bel Canto
Rolex | Longines x2 | Farer | Bamford | Vario | Spinnaker x2
Rolex | Longines x2 | Farer | Bamford | Vario | Spinnaker x2
Re: Uh oh, AR coating issue?
Is the AR coating double-sided?
The problem is clearly evident in those well taken photos. One for a return and repair under warranty … bummer.
The problem is clearly evident in those well taken photos. One for a return and repair under warranty … bummer.
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Re: Uh oh, AR coating issue?
I'm not sure if the AR is on both sides. I tried to feel the blemishes to see if I could work out if they were on the top or the inside, but I coulnd't feel them with my finger tip. Either that means it's on the underside, or it's so slight so as to not be noticeable.
CW Wyrd Bel Canto
Rolex | Longines x2 | Farer | Bamford | Vario | Spinnaker x2
Rolex | Longines x2 | Farer | Bamford | Vario | Spinnaker x2
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Re: Uh oh, AR coating issue?
CW Customer Services have replied to say (as expected) that the watch needs to go back to CW HQ for inspection. I'll get it packed up and sent off this week some time.
They've said that if it is the AR coating, then the crystal will be replaced.
They've said that if it is the AR coating, then the crystal will be replaced.
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- Bahnstormer_vRS • welshlad
CW Wyrd Bel Canto
Rolex | Longines x2 | Farer | Bamford | Vario | Spinnaker x2
Rolex | Longines x2 | Farer | Bamford | Vario | Spinnaker x2
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Re: Uh oh, AR coating issue?
The problem for me would be why the AR coating is deteriorating in this way and CW should themselves, be quite concerned.
Replacing the crystal might not be the solution if the problem is widespread and it doesn't appear to be an isolated case.
Replacing the crystal might not be the solution if the problem is widespread and it doesn't appear to be an isolated case.
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Re: Uh oh, AR coating issue?
@Timepiece.Pete - a few pics taken from a post on the CWE Group (I mentioned earlier) from about two weeks ago.
The watch in question is a purple Bel Canto, as opposed to your WYRD.




Unfortunately the OP has not updated to say what response / action he's had from CW.

Guy
The watch in question is a purple Bel Canto, as opposed to your WYRD.




Unfortunately the OP has not updated to say what response / action he's had from CW.


Guy
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- Timepiece.Pete
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
Re: Uh oh, AR coating issue?
Do the current mass produced Bel Cantos use the same suppliers and processes as the true original blue and green models?
Neil
Neil
Other watch forums of interest:
TZ-UK
TZ-UK
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Re: Uh oh, AR coating issue?
Ah, that's interesting, i'd not spotted that in the group, thanks. The issue with mine looks identical.Bahnstormer_vRS wrote: ↑Mon Sep 02, 2024 9:56 pm @Timepiece.Pete - a few pics taken from a post on the CWE Group (I mentioned earlier) from about two weeks ago.
The watch in question is a purple Bel Canto, as opposed to your WYRD.
...
Unfortunately the OP has not updated to say what response / action he's had from CW.![]()
Guy
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CW Wyrd Bel Canto
Rolex | Longines x2 | Farer | Bamford | Vario | Spinnaker x2
Rolex | Longines x2 | Farer | Bamford | Vario | Spinnaker x2
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Re: Uh oh, AR coating issue?
Well folks, it seems that my replacement crystal has developed the same AR coating issue again.
I've emailed CW and am waiting for a response.
I've emailed CW and am waiting for a response.
CW Wyrd Bel Canto
Rolex | Longines x2 | Farer | Bamford | Vario | Spinnaker x2
Rolex | Longines x2 | Farer | Bamford | Vario | Spinnaker x2
- biggus_richus
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Re: Uh oh, AR coating issue?
^^^ That’s rotten news @Timepiece.Pete. Mine has just started showing signs and will be heading back too.
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Rich.
Casio | CW | Farer | Formex | Garmin | Marloe | Ming | Omega | Oris | Seiko | Tag Heuer | Tudor
Casio | CW | Farer | Formex | Garmin | Marloe | Ming | Omega | Oris | Seiko | Tag Heuer | Tudor
Re: Uh oh, AR coating issue?
Correct procedure for customer return would be to investigate and identify the root cause of the failure, quarantine all existing stock of parts that will be affected, source replacement parts, consider recall of potentially defective parts, fit known non defective replacement parts, inspect for visual and performance attributes, return to customer.
CW - bosh a new crystal in, send it.
It's why I have lost all confidence in the brand.
CW - bosh a new crystal in, send it.
It's why I have lost all confidence in the brand.
C63 Sealander - Hunter Green. Twelve Ti -Purple. C65 Aquitaine - Seagrass Green. C63 SH21 Blue Marine Foundation. C1 Bel Canto - Voila
- Bahnstormer_vRS
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Re: Uh oh, AR coating issue?
A reasonable recommended course of action, but a somewhat sweeping statement of CW's action.Chris GB wrote:Correct procedure for customer return would be to investigate and identify the root cause of the failure, quarantine all existing stock of parts that will be affected, source replacement parts, consider recall of potentially defective parts, fit known non defective replacement parts, inspect for visual and performance attributes, return to customer.
CW - bosh a new crystal in, send it.
It's why I have lost all confidence in the brand.
Are you privy to their procedures?
Guy
Sent from my Galaxy S23 Ultra using Tapatalk
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- Chris GB
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
Re: Uh oh, AR coating issue?
My comment was a little tongue in cheekBahnstormer_vRS wrote: ↑Sat Nov 23, 2024 9:16 pmA reasonable recommended course of action, but a somewhat sweeping statement of CW's action.Chris GB wrote:Correct procedure for customer return would be to investigate and identify the root cause of the failure, quarantine all existing stock of parts that will be affected, source replacement parts, consider recall of potentially defective parts, fit known non defective replacement parts, inspect for visual and performance attributes, return to customer.
CW - bosh a new crystal in, send it.
It's why I have lost all confidence in the brand.
Are you privy to their procedures?
Guy
Sent from my Galaxy S23 Ultra using Tapatalk
Edit: I was bought in to try to turn around an organisation with similar quality performance. I understand the scale of the challenge with QA issues. The company was a basket case, beyond help. I was out of that sharpish.
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- Bahnstormer_vRS
C63 Sealander - Hunter Green. Twelve Ti -Purple. C65 Aquitaine - Seagrass Green. C63 SH21 Blue Marine Foundation. C1 Bel Canto - Voila
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