Folks, i've had the Wyrd Bel Canto on all week but today I noticed a few blemishes on the crystal. I grabbed a watch cleaning cloth and tried to clean the crystal. The blemishes hadn't gone, so I did the old breathe on it and another rub, still there.

Got the loupe out and discovered all sorts of imperfections around the edge and all across the face. It's quite difficult to photograph, but here's a couple. I'll drop a line to CW tomorrow, but i'd be interested to hear your thoughts.

Commiserations, Pete.

I've seen this on a couple of other Bel Cantos in recent months, I recall purple dial one; reported on the CWE Facebook Group.

I think it's related to the AR coating but cause unknown other than, perhaps, a component failure.

Back to CW, I'm afraid to say, but should be fixed under warranty.

Guy

Sent from my Galaxy S23 Ultra using Tapatalk

Yeah, I think you might be right. I've just emailed these and a couple of other pictures through to CW Customer service and we'll see what they say.

Is the AR coating double-sided?

The problem is clearly evident in those well taken photos. One for a return and repair under warranty … bummer.

maclink wrote: ↑Mon Sep 02, 2024 9:02 am Is the AR coating double-sided?

The problem is clearly evident in those well taken photos. One for a return and repair under warranty … bummer.

I'm not sure if the AR is on both sides. I tried to feel the blemishes to see if I could work out if they were on the top or the inside, but I coulnd't feel them with my finger tip. Either that means it's on the underside, or it's so slight so as to not be noticeable.

CW Customer Services have replied to say (as expected) that the watch needs to go back to CW HQ for inspection. I'll get it packed up and sent off this week some time.

They've said that if it is the AR coating, then the crystal will be replaced.

The problem for me would be why the AR coating is deteriorating in this way and CW should themselves, be quite concerned.

Replacing the crystal might not be the solution if the problem is widespread and it doesn't appear to be an isolated case.

@Timepiece.Pete - a few pics taken from a post on the CWE Group (I mentioned earlier) from about two weeks ago.

The watch in question is a purple Bel Canto, as opposed to your WYRD.











Unfortunately the OP has not updated to say what response / action he's had from CW.


Guy

Do the current mass produced Bel Cantos use the same suppliers and processes as the true original blue and green models?

Neil

Bahnstormer_vRS wrote: ↑Mon Sep 02, 2024 9:56 pm @Timepiece.Pete - a few pics taken from a post on the CWE Group (I mentioned earlier) from about two weeks ago.

The watch in question is a purple Bel Canto, as opposed to your WYRD.


...


Unfortunately the OP has not updated to say what response / action he's had from CW.


Guy

Ah, that's interesting, i'd not spotted that in the group, thanks. The issue with mine looks identical.