Trident issue

JamesH · Post by **JamesH** » Tue Jul 19, 2022 10:23 am

Hi all,
long time member but only occasional poster!
So I have a couple of Tridents (the latest one and one of the first generations 'C61'). The C61 is the problem; it was serviced in late 2020, however it has developed an issue where the crown only very minimally moves the hands and then stops and the hands won't move at all. Anybody else ever had this problem ? (with this or other watches) Will it be a costly repair?
Thanks
James

MiniMpi · Post by **MiniMpi** » Tue Jul 19, 2022 11:40 am

Hi James,

If it was serviced in 2020 then it should have a warranty from that service.
I would be surprised if this will cost you anything to get repaired.
Best to contact CW stating it was serviced and now it has an issue.

JamesH · Post by **JamesH** » Tue Jul 19, 2022 3:51 pm

Hi Ferg
Thank you!

rkovars · Post by **rkovars** » Tue Jul 19, 2022 5:54 pm

I had this happen to my Dartmouth. The hands would start to move when setting and then nothing. It was under warranty for me so I can't comment on what it would cost. They turned the repair around pretty quickly so I don't think that it was too involved. It has been rock solid since the repair.

rkovars · Post by **rkovars** » Tue Jul 19, 2022 5:58 pm

MiniMpi wrote: ↑Tue Jul 19, 2022 11:40 am Hi James,

If it was serviced in 2020 then it should have a warranty from that service.
I would be surprised if this will cost you anything to get repaired.
Best to contact CW stating it was serviced and now it has an issue.

Hey Ferg, do you have a link for a reference to the warranty on service? I couldn't find it.

MiniMpi · Post by **MiniMpi** » Tue Jul 19, 2022 11:08 pm

rkovars wrote: ↑Tue Jul 19, 2022 5:58 pm
MiniMpi wrote: ↑Tue Jul 19, 2022 11:40 am Hi James,

If it was serviced in 2020 then it should have a warranty from that service.
I would be surprised if this will cost you anything to get repaired.
Best to contact CW stating it was serviced and now it has an issue.
Hey Ferg, do you have a link for a reference to the warranty on service? I couldn't find it.

Hi mate,
I actually went looking for it afterwards also and couldn't find it.
I do remember reading that you had a warranty from the service but I can't remember for how long.
But as James only got his fone two years ago there has to be at least goodwill involved to get it sorted as they had it totally apart then.

welshlad · Post by **welshlad** » Wed Jul 20, 2022 12:06 am

After reading this thread, I looked up the correspondence I had for a service CW did on my C8 in April. This stated:

All service and repair work that we carry out outside of warranty is guaranteed for 12 months.

Assuming this same arrangement was in place in late 2020 when James had his C61 serviced, it might be that he is now outside the guarantee period for the service work. But it would be worth him contacting CW to explain and to see what they can do.

As an aside, at the start of the process CW quoted a timescale of 6-8 weeks. But it was back with me exactly 4 weeks later, all serviced, which I thought was a pretty good turnaround time.

MiniMpi · Post by **MiniMpi** » Wed Jul 20, 2022 6:15 am

welshlad wrote: ↑Wed Jul 20, 2022 12:06 am After reading this thread, I looked up the correspondence I had for a service CW did on my C8 in April. This stated:

All service and repair work that we carry out outside of warranty is guaranteed for 12 months.
Assuming this same arrangement was in place in late 2020 when James had his C61 serviced, it might be that he is now outside the guarantee period for the service work. But it would be worth him contacting CW to explain and to see what they can do.

As an aside, at the start of the process CW quoted a timescale of 6-8 weeks. But it was back with me exactly 4 weeks later, all serviced, which I thought was a pretty good turnaround time.

Thanks for looking this up Steve

I knew there was warranty cover but was unsure how much you received.
I still feel there should be goodwill if something goes wrong even a year later because the watch was totally disassembled and inspected etc. at the time of the service.

JamesH · Post by **JamesH** » Wed Jul 20, 2022 9:53 am

Thanks guys
I've contacted them, will update with response

Is this a common fault? I've never experienced this on a watch before.
James

JamesH · Post by **JamesH** » Thu Jul 21, 2022 11:19 am

Contacted CW and I'll be charged for the repair

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