Trident issue

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JamesH
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Trident issue

Post by JamesH »

Hi all,
long time member but only occasional poster!
So I have a couple of Tridents (the latest one and one of the first generations 'C61'). The C61 is the problem; it was serviced in late 2020, however it has developed an issue where the crown only very minimally moves the hands and then stops and the hands won't move at all. Anybody else ever had this problem ? (with this or other watches) Will it be a costly repair?
Thanks
James
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MiniMpi
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Re: Trident issue

Post by MiniMpi »

Hi James,

If it was serviced in 2020 then it should have a warranty from that service.
I would be surprised if this will cost you anything to get repaired.
Best to contact CW stating it was serviced and now it has an issue.
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Re: Trident issue

Post by JamesH »

Hi Ferg
Thank you!
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rkovars
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Re: Trident issue

Post by rkovars »

I had this happen to my Dartmouth. The hands would start to move when setting and then nothing. It was under warranty for me so I can't comment on what it would cost. They turned the repair around pretty quickly so I don't think that it was too involved. It has been rock solid since the repair.
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Current CW = C65 Trident GMT, C65 Dartmouth, C60 Trident Ombré COSC LE, C65 Super Compressor, C63 Sealander Ukraine LE
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Re: Trident issue

Post by rkovars »

MiniMpi wrote: Tue Jul 19, 2022 11:40 am Hi James,

If it was serviced in 2020 then it should have a warranty from that service.
I would be surprised if this will cost you anything to get repaired.
Best to contact CW stating it was serviced and now it has an issue.
Hey Ferg, do you have a link for a reference to the warranty on service? I couldn't find it.
"The cure for anything is salt water - tears, sweat and the sea."
Isak Dinesen

Current CW = C65 Trident GMT, C65 Dartmouth, C60 Trident Ombré COSC LE, C65 Super Compressor, C63 Sealander Ukraine LE
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MiniMpi
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Re: Trident issue

Post by MiniMpi »

rkovars wrote: Tue Jul 19, 2022 5:58 pm
MiniMpi wrote: Tue Jul 19, 2022 11:40 am Hi James,

If it was serviced in 2020 then it should have a warranty from that service.
I would be surprised if this will cost you anything to get repaired.
Best to contact CW stating it was serviced and now it has an issue.
Hey Ferg, do you have a link for a reference to the warranty on service? I couldn't find it.
Hi mate,
I actually went looking for it afterwards also and couldn't find it.
I do remember reading that you had a warranty from the service but I can't remember for how long.
But as James only got his fone two years ago there has to be at least goodwill involved to get it sorted as they had it totally apart then.
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Re: Trident issue

Post by welshlad »

After reading this thread, I looked up the correspondence I had for a service CW did on my C8 in April. This stated:
All service and repair work that we carry out outside of warranty is guaranteed for 12 months.
Assuming this same arrangement was in place in late 2020 when James had his C61 serviced, it might be that he is now outside the guarantee period for the service work. But it would be worth him contacting CW to explain and to see what they can do.

As an aside, at the start of the process CW quoted a timescale of 6-8 weeks. But it was back with me exactly 4 weeks later, all serviced, which I thought was a pretty good turnaround time.
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Re: Trident issue

Post by MiniMpi »

welshlad wrote: Wed Jul 20, 2022 12:06 am After reading this thread, I looked up the correspondence I had for a service CW did on my C8 in April. This stated:
All service and repair work that we carry out outside of warranty is guaranteed for 12 months.
Assuming this same arrangement was in place in late 2020 when James had his C61 serviced, it might be that he is now outside the guarantee period for the service work. But it would be worth him contacting CW to explain and to see what they can do.

As an aside, at the start of the process CW quoted a timescale of 6-8 weeks. But it was back with me exactly 4 weeks later, all serviced, which I thought was a pretty good turnaround time.
Thanks for looking this up Steve :thumbup:
I knew there was warranty cover but was unsure how much you received.
I still feel there should be goodwill if something goes wrong even a year later because the watch was totally disassembled and inspected etc. at the time of the service.
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Re: Trident issue

Post by JamesH »

Thanks guys
I've contacted them, will update with response :thumbup:
Is this a common fault? I've never experienced this on a watch before.
James
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Re: Trident issue

Post by JamesH »

Contacted CW and I'll be charged for the repair :thumbdown: