HAYQ wrote: ↑Wed Jan 15, 2025 1:32 pm Update:
I’ve now resolved the issue with CW in a way that I’m happy with, though I won’t get into the specific details. I wanted to update everyone here, especially since many of you took the time to offer valuable advice about British consumer rights and sales laws. One of the best things to come out of my initial frustrated post was learning so much from your contributions. Thank you to everyone who provided constructive criticism, feedback, and shared your knowledge—it’s truly appreciated.

I also want to share a few reflections from this experience, both the pros and cons:
Pros:
CW Listens to Their Customers: When multiple people sent angrey emails and even threatened to send their watches back, CW acknowledged the situation and worked to address it. The initial resolution they offered was a good one—it just didn’t work for my particular circumstances. However, I’m sure others who received the same offer were thrilled. Ultimately, we were able to find a solution that worked for me, and I appreciate that CW genuinely values customer voices.

Cons:
Rookie Mistakes for an Established Brand: As a company that primarily operates online and has been in the business for two decades, it’s surprising that errors like this still occur.
Recurring Issues During Sales: From what I understand, mistakes seem to happen during every sale. While CW is good at offering solutions when things go wrong, it would be even better if they put more effort into ensuring mistakes didn’t happen in the first place.

That said, I’m satisfied with the resolution and want to thank everyone who stayed objective, offered relevant feedback, and refrained from name-calling, harassment, or judgmental comments.

HAYQ wrote: ↑Wed Jan 15, 2025 1:32 pm Update:
I’ve now resolved the issue with CW in a way that I’m happy with, though I won’t get into the specific details. I wanted to update everyone here, especially since many of you took the time to offer valuable advice about British consumer rights and sales laws. One of the best things to come out of my initial frustrated post was learning so much from your contributions. Thank you to everyone who provided constructive criticism, feedback, and shared your knowledge—it’s truly appreciated.

I also want to share a few reflections from this experience, both the pros and cons:
Pros:
CW Listens to Their Customers: When multiple people sent angrey emails and even threatened to send their watches back, CW acknowledged the situation and worked to address it. The initial resolution they offered was a good one—it just didn’t work for my particular circumstances. However, I’m sure others who received the same offer were thrilled. Ultimately, we were able to find a solution that worked for me, and I appreciate that CW genuinely values customer voices.

Cons:
Rookie Mistakes for an Established Brand: As a company that primarily operates online and has been in the business for two decades, it’s surprising that errors like this still occur.
Recurring Issues During Sales: From what I understand, mistakes seem to happen during every sale. While CW is good at offering solutions when things go wrong, it would be even better if they put more effort into ensuring mistakes didn’t happen in the first place.

That said, I’m satisfied with the resolution and want to thank everyone who stayed objective, offered relevant feedback, and refrained from name-calling, harassment, or judgmental comments.

nycWATCHnerd wrote: ↑Wed Jan 15, 2025 1:09 pm

jbm90 wrote: ↑Wed Jan 15, 2025 12:32 pm ...not 100% sure I will keep the watch.

Keep it. The different/quirky stuff is what you will still find interesting in 1, 5, 10, 20, etc. years from now. The story about how you got one of the 30 of these things just add to the mystique. View @Bahnstormer_vRS Post about it and the CW Archive Link

MomentsNotice wrote: ↑Wed Jan 15, 2025 4:55 pm I wish the Tide straps for sale were in size and color combinations I could use. I'd really like to try one (or two) out. I hope they're not being discontinued entirely.

nycWATCHnerd wrote: ↑Wed Jan 15, 2025 5:02 pm I think they are going away (mostly) as only a few are left in the non-sale section. Do some research because I have read they can be harsh wearing "plastic" and may not have been well received. There are always exceptions but overall I do not think most people liked them.

nycWATCHnerd wrote: ↑Wed Jan 15, 2025 1:51 pm

HAYQ wrote: ↑Wed Jan 15, 2025 1:32 pm I’ve now resolved the issue with CW in a way that I’m happy with, though I won’t get into the specific details.

I assume they are sending you the watch and asked you not to disclose how you got it. Did they make you sign an NDA?

Glad it worked out for you and thank you for posting the update.
So many people complain but rarely do they compliment when it is warranted.

Cooperman wrote: ↑Wed Jan 15, 2025 1:25 pm Bagged this C65 Dune in the sale and it arrived yesterday. At first I wasn’t sure I’d like it and was thinking of returning it but decided to sleep on it. Today I had more time to look at it properly from different angles and in different light and am so pleased with it now the way the light catches the dial and the raised baton markers it’s definitely a keeper now!!…the canvas webbing strap is a little on the tough side but that’ll become more flexible with wear.

IMG_4521.jpegIMG_4523.jpeg

exHowfener wrote: ↑Tue Jan 14, 2025 9:49 pm

Yes, new is going to be a step above

True, bit once you've worn a watch it's no longer "new". So then you have a nearly new watch that you've paid full price for.