Not that I’m fond of the phrase, but a ‘shout out’ to CW’s customer service efforts.

I had a few snags with my Dixie Dean LE C65 Chrono order. I contacted Peter France, Mike’s nephew and the ‘bespoke guy.’ I needed an incorrectly delivered (and numbered) watch collecting and was having big problems with DPD. Now I know that location has a lot to do with this, but tonight young Peter drove about 50 miles to my house to personally collect the watch. He’s not long left. We chatted about the CS issues, which he confirmed was really a logistics problem that they are having and rapidly addressing.

A delightful young man with concerns but passion about the brand. Personally, I believe that the company has been caught out by the success of the Twelve and Bel Canto and are playing catch-up (witness the new members on this forum alone!) I’m assured that they are getting to grips with the problems and we’ll all see an improvement very soon.

Keep the faith, I say and a round of applause to young Peter France and the rest of the team.

I have had the fortune of dealing with both Peter and Beckie in the Bespoke department and they are an absolute credit to the company - worth their weight in Bel Cantos!!

Can't complain at that service can you?! Excellent!

As always, it's not that problems occur, it's how they're resolved that matters.

Top notch action by Peter.

Guy

Sent from my Galaxy S23 Ultra using Tapatalk

Are you sure it was definitely him, did he show ID? As you've just given your watch to a complete stranger turning up at your door

(I'm deliberately attempting to be funny here by the way)