UPDATE UPDATE: Should I sell my stuck C60 600 Pro COSC SH21 - 60/60 Guarantee denied at 5th Year - A Happy Ending

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cwa
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Re: UPDATE UPDATE: Should I sell my stuck C60 600 Pro COSC SH21 - 60/60 Guarantee denied at 5th Year - A Happy Ending

Post by cwa »

Disappointing to hear of even more troubles, I read elsewhere a concept is already on its way back for warranty work 😵‍💫.
Doesn’t leave me with great faith in the SH21 implementation.
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Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Post by Renton »

H0rati0 wrote: Thu Nov 18, 2021 8:28 pm The warranty on these is five years, full stop. It was not necessary in MK II days for a service (that advice came in last year IIRC) so you can argue that point with CS around to your favour. Nor is it necessary to have the documentation as I am sure others here will confirm.
I've just had a look at a few of my owner's books.

In 2011 they said 60 months warranty as long as it's 'serviced regularly', with no mention of interevals or who needs to do the service.

I have a C60 Mk1 COSC from 2014 and a C60 Mk2 from Jan 2015 which both clearly state it must be serviced by CW between years 3 and 4 in order for the 60 month warranty to apply.
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Re: UPDATE UPDATE: Should I sell my stuck C60 600 Pro COSC SH21 - 60/60 Guarantee denied at 5th Year - A Happy Ending

Post by JAFO »

With regard to warranties, that much maligned mischievous CW startup, Tribus offers a slight variation. Their watches come with a 3 year warranty, and a service (presumably timed near to the end of the year 3) provides another 3 years on the movement, (it says).

Personally I think CW ought to stand by the 60/60 deal without the intermediate service requirement. It really does not look good to provide a 5 year warranty subject to an additional payment part way through, especially when the headline 60/60 needs a careful reading of the small print. @NeWard shouldn't have had to complain repeatedly to get his issue resolved.

It maybe comes back to a question I asked some time ago. Are CW watches not expensive enough? If the initial cost needs to be a bit higher in order to provide an appropriate level of service, and to allow CW to store replacement parts long term, then so be it. Make sure replacement pins and collars and extra links are readily available to buy. Make sure crystals and bezel inserts are available. Otherwise CW watches might just end being disposable, which isn't a good look.
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Re: UPDATE UPDATE: Should I sell my stuck C60 600 Pro COSC SH21 - 60/60 Guarantee denied at 5th Year - A Happy Ending

Post by masnth »

As a new customer, I think their warranty is intentionally confusing. What's the point of having 60 months warranty when there's mandatory service before that (unless they offer a free service). A 36/48 months warranty would make a lot more sense, and the 60 months seem like a strategy to lure new customer into buying watch.
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Re: UPDATE UPDATE: Should I sell my stuck C60 600 Pro COSC SH21 - 60/60 Guarantee denied at 5th Year - A Happy Ending

Post by watchaholic »

This is all quite confusing to me. To be clear, I am not doubting for a minute reports here of CW requiring servicing, and no, I don’t agree with that policy. However, early last summer when my beloved first CW purchase, a C8 PR inexplicably just quit at approximately 4 years 3mo. I sent it in, and there were absolutely no questions asked about servicing. It was repaired in good time, sent back to me where it is happily purring away keeping perfect time.
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