UPDATE UPDATE: Should I sell my stuck C60 600 Pro COSC SH21 - 60/60 Guarantee denied at 5th Year - A Happy Ending

jkbarnes · Post by **jkbarnes** » Thu Nov 18, 2021 9:23 pm

NeWard wrote: ↑Thu Nov 18, 2021 8:14 pm
jkbarnes wrote: ↑Thu Nov 18, 2021 6:26 pm Was the watch not still under warranty when you sent it in? If something went wrong within a week of buying it, I would think it’s a warranty issue. Or was this a private sale of a previously owned watch?
Hi so the watch is still under warranty apparently, but since I bought this piece used I don't have the guaranteed card. The customer representative confirmed that the watch is still under warranty, but since 1. I no longer have the paper to support it and 2. The watch didn't get serviced from CW at the recommended interval aka: 3-4 yrs after been sent out, the piece is no longer eligible for the warranty repair. Therefore they asked me to pay the $500 repair fee in order to get the watch fixed.

Ahhh, that’s unfortunate.

jkbarnes · Post by **jkbarnes** » Thu Nov 18, 2021 9:27 pm

H0rati0 wrote: ↑Thu Nov 18, 2021 8:28 pm Keep it back and get it sorted, but:

The warranty on these is five years, full stop. It was not necessary in MK II days for a service (that advice came in last year IIRC) so you can argue that point with CS around to your favour. Nor is it necessary to have the documentation as I am sure others here will confirm.

Go back to CS and escalate if necessary - good luck!

THIS!!!

NeWard · Post by **NeWard** » Thu Nov 18, 2021 10:58 pm

Bahnstormer_vRS wrote: ↑Thu Nov 18, 2021 8:47 pm
NeWard wrote:Or how about I put it this way, if you were the owner of this watch would you spend the $500 for CW to fix it?
Yes, as $500 has got to be mostly the Service it should have had before you bought it.

Is the watch still with CW?

Guy

Sent from my XPERIA 5 III using Tapatalk

Hi Guy, yes the watch is still with CW. I will press on CS to see if they are willing to honor the 60/60 as other members have mentioned that requesting the watch to be serviced at 3-4 yr interval wasn't required back in the day when this watch came out, and see if cs will help me out on the repair, otherwise I will just ask them to ship the watch back to me..

NeWard · Post by **NeWard** » Thu Nov 18, 2021 11:00 pm

thomcat00 wrote: ↑Thu Nov 18, 2021 8:48 pm Not sure where my first reply went, but it appears lost in the aerher.

If you can afford to hang on to the watch until circumstances change, do so, and arrange for the repair then. What is it worth? Does it make sense to you to try selling at $500 less than its value to account for the cost of repair?

I had a watch that I got repaired. The repair bill was twice what I paid for the watch but as I really liked the watch and the total cost didn’t break the bank I went ahead with the repair. Only you can really assess the repair impact on your situation. Hold it for future repair, but only if you really like the watch. You might find a buyer, here, who would take it with full disclosure.

Hi thank you for the reply! I'm still debating on whether or not to keep the watch, but the fact that this watch is so limited in terms of production makes me want to keep it in the long run, in the meantime I will try to see if CW will honor the 60/60 on this piece.

NeWard · Post by **NeWard** » Thu Nov 18, 2021 11:02 pm

exHowfener wrote: ↑Thu Nov 18, 2021 8:56 pm
If I'm going to sell the watch of course I will list the fault
I was assuming that you would disclose the fault. Regardless of whether CS can step in, you now have a good idea of what the ongoing cost of ownership (regular servicing) and, for me at least, that would help make my mind up. Ir's an expensive movement to maintain, I like simple things!

Haha thank you for the comment I wasn't sure at first if you were questioning whether or not I will be disclosing the faulty movement! As for the repair cost I agree I didn't know it would cost this much vs some other pieces in my collection, will definitely keep that in mind when making future purchases

NeWard · Post by **NeWard** » Thu Nov 18, 2021 11:04 pm

jkbarnes wrote: ↑Thu Nov 18, 2021 9:27 pm
H0rati0 wrote: ↑Thu Nov 18, 2021 8:28 pm Keep it back and get it sorted, but:

The warranty on these is five years, full stop. It was not necessary in MK II days for a service (that advice came in last year IIRC) so you can argue that point with CS around to your favour. Nor is it necessary to have the documentation as I am sure others here will confirm.

Go back to CS and escalate if necessary - good luck!
THIS!!!

So just trying to make things clear, back in the early days of CW both having the 3-4 yr service interval and the showing the proof of purchase weren't necessary for CW to perform the warranty service as long as the watch piece is under the 5 yr warranty period?

jkbarnes · Post by **jkbarnes** » Thu Nov 18, 2021 11:40 pm

NeWard wrote: ↑Thu Nov 18, 2021 11:04 pm
jkbarnes wrote: ↑Thu Nov 18, 2021 9:27 pm
H0rati0 wrote: ↑Thu Nov 18, 2021 8:28 pm Keep it back and get it sorted, but:

The warranty on these is five years, full stop. It was not necessary in MK II days for a service (that advice came in last year IIRC) so you can argue that point with CS around to your favour. Nor is it necessary to have the documentation as I am sure others here will confirm.

Go back to CS and escalate if necessary - good luck!
THIS!!!
So just trying to make things clear, back in the early days of CW both having the 3-4 yr service interval and the showing the proof of purchase weren't necessary for CW to perform the warranty service as long as the watch piece is under the 5 yr warranty period?

The requirement for a service to get the 5th year of warranty coverage is a recent change. When I bought my C65 Trident Vintage, there was no such requirement. As for proof of purchase, I honestly can’t say what’s required. I think the point of H0rati0’s comment was to continue to push the issue and not simply accept what was said as the final answer. if they know the watch is still within warranty, then it’s within warranty, you know? Certainly can’t get any worse by following up and being a bit more insistent about what is and is not acceptable to you.

Soporsche · Post by **Soporsche** » Fri Nov 19, 2021 12:06 am

As above really, have a sensible conversation with CW as long as they 'know or can verify its within the 5 years.
That said, as per Guys comment $500 would cover service of an SH21 and the repair, its a specialist in house movement!

Regarding selling to achieve the funds, only you can really answer that. I would observe, most buyers wouldn't take a risk at $500 below the usual selling price for one of these on the statement 'it will cost $500 to fix"! They would want it reduced by significantly more to cover any risk of higher costs, inconvenience of needing to ship to CW etc etc... I dont know how much this model is worth fully operational and with all papers etc (which you dont have). OK its rare but its a CW C60 and not a high demand historical brand piece. Im guessing its not going to realise substantial funds.

Sorry if the above sounds harsh, just trying to be realistic in context of your dilemma. Good luck with whichever route you take and I sincerely hope it all works out to your satisfaction.
PS its a lovely watch!

A1soknownas · Post by **A1soknownas** » Fri Nov 19, 2021 1:20 am

I would recommend that you try to escalate the warranty claim.

They have provided two reasons why it is not covered and if it is less than 5 years old but sold before around May 2019 one of those reasons may be incorrect. Do you have the handbook? The old one just stated a recommendation of a service and it was only later that it changed to explicitly say that they would not cover the repair cost under warranty if a service had not taken place at the recommended interval.

It appears on occasion they state the new rule, which cannot be applied retrospectively. It was similar on this thread recently and the cost was waivered - general-discussion/darn-darn-darn-my-ne ... 77-30.html

The warranty is transferable. It is unfortunate that you do not have the paperwork but they have said they can date it based upon the serial number. Are you able to contact who you bought it from to see if they have any type of receipt - I guess they won't but it could be worth a try.

The fact that it is a more expensive repair may work against you but the principles are the same and in the grand scheme of things they are not giving you anything extra as it would normally be a cost they should bear and the warranty card is just a get out clause. I'd hope as it is their in-house movement they would be keen to find out why it hasn't lasted as it should.

Good luck with whatever you decide to do and that some good fortune comes your way.

NeWard · Post by **NeWard** » Fri Nov 19, 2021 4:50 am

A1soknownas wrote: ↑Fri Nov 19, 2021 1:20 am I would recommend that you try to escalate the warranty claim.

They have provided two reasons why it is not covered and if it is less than 5 years old but sold before around May 2019 one of those reasons may be incorrect. Do you have the handbook? The old one just stated a recommendation of a service and it was only later that it changed to explicitly say that they would not cover the repair cost under warranty if a service had not taken place at the recommended interval.

It appears on occasion they state the new rule, which cannot be applied retrospectively. It was similar on this thread recently and the cost was waivered - general-discussion/darn-darn-darn-my-ne ... 77-30.html

The warranty is transferable. It is unfortunate that you do not have the paperwork but they have said they can date it based upon the serial number. Are you able to contact who you bought it from to see if they have any type of receipt - I guess they won't but it could be worth a try.

The fact that it is a more expensive repair may work against you but the principles are the same and in the grand scheme of things they are not giving you anything extra as it would normally be a cost they should bear and the warranty card is just a get out clause. I'd hope as it is their in-house movement they would be keen to find out why it hasn't lasted as it should.

Good luck with whatever you decide to do and that some good fortune comes your way.

Thank you!! I just sent a follow up email to customer support team, hope they will honor the 60/60 warranty....

cwa · Post by **cwa** » Fri Nov 19, 2021 7:40 am

NeWard wrote: ↑Thu Nov 18, 2021 8:27 pm Or how about I put it this way, if you were the owner of this watch would you spend the $500 for CW to fix it?

Put simply - yes.

To be a little more detailed though, I’d absolutely push the point regarding the service being a recommendation at the time this watch was originally sold rather than a firm requirement - as others have suggested.

If you absolutely can’t get them to budge, I’d hold on to it until you can fund the repair without any financial stress.

A really out there idea that most will probably hate would be to see a local watchmaker and have a basic movement fitted to the case. That will absolutely devalue the watch, but it’ll get it on your wrist and is likely always reversible when funds allow the fixing the in-house movement.

Mikkei4 · Post by **Mikkei4** » Fri Nov 19, 2021 10:26 am

NeWard wrote: ↑Thu Nov 18, 2021 8:24 pm
I believe it's between MK1 and MK2 transition and CW made this batch of 32 watches to clear up their stock inventory in order to push out the new logos, therefore the unofficial limited edition of this watch is born with only 32 ever made. The customer representative informed me that the watch is indeed still under warranty from the serial number lookup, but will unable to honor it since the watch did not get serviced at the 3-4 yr mark.

I've tried to find this watch in the CW Archives to check dates of production and release but couldn't see it in the C60 Trident area. I would have thought that this was released towards the end of the Mk2 life (2018?).

IIRC the hoo-ha about the 60months warranty began around 2019 (? - anybody - please correct me if I'm way out here) so I would think yours was sold before CW changed their stance on how the warranty was applied. So, as others have suggested I'd start an escalation of your communications within CW. I didn't listen to all of the MF interview on the recent thread but did I hear him say that the SH21 is turning out to be a very reliable movement?

I've always been wary of buying a CW SH21 watch despite how good the movement is considered to be by many. The comparative costs of servicing and fixing faults have so far prevented me buying 1. (but that's probably been discussed on other threads so I don't want to hijack this thread). However given that you already have this watch I'd hold onto it until you have the funds to get it fixed if CW don't change their mind after further discussions.

Best of luck.

Post by **Bahnstormer_vRS** » Fri Nov 19, 2021 10:35 am

^^^^ Its not an official production watch, Mick. Hence it's not in the CWArchive.

It does however date from 2016.

There's a relevant thread in the Gallery Forum with some information about it, which I linked to in an earlier topic started by NeWard.

EDIT> a post of mine, from May (6 months ago) with the relevant info in an earlier topic started by NeWard;-

Bahnstormer_vRS wrote:@NeWard - OK, I've found the info I was looking for here on the forum, relating to the 32 piece 'LE' run of Red bezel / Black dial SH21 powered C60 Trident Mk2s.

You will find this topic in the Gallery has some useful information for you;- C60 Trident Pro 600 COSC 5 Days - Red/Black ”LE"; specifically this post;-

garsy69 wrote: ↑Wed Jun 07, 2017 1:36 pm I asked Wera when I bought mine (end of 2016) and she seemed to think that there were 19 sold in the first batch and 13 were due in the second and that was 'likely to be the last of them'....

Not sure they were ever sold at full COSC RRP - I got mine at 35% off RRP IIRC - a little annoyed they came down further in the Spring Sale but absolutely no regrets whatsoever!!
. . . .the relevant bit being "when I bought mine (end of 2016) ".

On this basis these watches are going to be a little less than 5 years old, therefore still under warranty, although a service is recommended around the 4 year point.

Bottom line, in my view, is you either need to return it to the seller for a refund or, if this is not practical / desirable, you need to put your faith in CW and send it in to them for repair.

Guy

Hope this clarifies and offers perspective on the situation.

Guy

Sent from my XPERIA 5 III using Tapatalk

Post by **Bahnstormer_vRS** » Fri Nov 19, 2021 10:38 am

NeWard wrote: Thank you!! I just sent a follow up email to customer support team, hope they will honor the 60/60 warranty....

Did you contact Vallen Hardy as suggested to you in your topic of last week?

How to get in touch with higher management in CW

Guy

Sent from my XPERIA 5 III using Tapatalk

Mikkei4 · Post by **Mikkei4** » Fri Nov 19, 2021 10:43 am

Bahnstormer_vRS wrote: ↑Fri Nov 19, 2021 10:35 am ^^^^ Its not an official production watch, Mick. Hence it's not in the CWArchive.

It does however date from 2016.

There's a relevant thread in the Gallery Forum with some information about it, which I linked to in an earlier topic started by NeWard.

Guy

Sent from my XPERIA 5 III using Tapatalk

Hi Guy, Thanks for the info.

Christopher Ward Forum

Christopher Ward Forum

UPDATE UPDATE: Should I sell my stuck C60 600 Pro COSC SH21 - 60/60 Guarantee denied at 5th Year - A Happy Ending

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Re: Should I sell my stuck C60 600 Pro COSC SH21 Red Bezel 1 of 32

Independently Operated Forum for CW Enthusiasts