With internet orders from most companies, you can go to your account page and select the order/item you want to return. And print a shipping label at the same time.
Do I need an RMA number? Is there a form I can include to let them know the reason for the return? How do they know I want a refund or replacement? Do I have to insure the shipment for the full amount? Do I need to send them a shipment receipt for the return shipping refund? How long will it take?
For an internet-only company, their current return process could be improved upon.
For returns from outside the UK
'Purchase' this product, then please return the item via your national postal service to the below address, ensuring you use a trackable service.
We will then refund the account including your postage costs on receipt of the item.