Hi!
I want to return my c12 recieved in December, and as the 60 days period is almost over, I filled the form online.
What happens next? Will someone contact me? I guess so, but I did not get a confirmation message nor an email telling me that they would get back to me. Is this normal?
My search didn‘t bring up any results, but I guess I used the wrong keywords. So if there is already a thread on this subject, please delete this one, I would be grateful for the link then
Cheers
Jerome
Returning a watch
- Amor Vincit Omnia
- Moderator
- Posts: 36035
- Joined: Sat Jun 11, 2011 7:34 pm
- CW-watches: 4
- Location: Norfolk, UK
Re: Returning a watch
Sorry, I don’t know as I’ve never returned one.
Whilst I applaud the 60-day return window in principle, it beats me how anyone can sit looking at a watch in a box (and obviously not wearing it
) for two months, then decide they don’t want it.
Whilst I applaud the 60-day return window in principle, it beats me how anyone can sit looking at a watch in a box (and obviously not wearing it

Steve
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
-
- Senior
- Posts: 77
- Joined: Fri Mar 17, 2023 8:03 am
- CW-watches: 5
Re: Returning a watch
I bought it, tried it on, but I was not sure. I found the watch very nice but the spark did not jump… wanted to keep it anyway …. But last week I found the bigger model on a marketplace and I prefer this larger 40mm model over the 36mm
- Amor Vincit Omnia
- Moderator
- Posts: 36035
- Joined: Sat Jun 11, 2011 7:34 pm
- CW-watches: 4
- Location: Norfolk, UK
Re: Returning a watch
Fair play. As long as you are in the 60 day window and haven’t worn it, you should be fine.
Steve
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Re: Returning a watch
You should have received an order confirmation email for item "RETURN-60 - Free return under 60 day guarantee" and you should be sent a postage paid bag to return your watch in. Give them a ring. I've found CW to be very helpful. I'd email them too, so you've got proof you requested a return within 60 days.Rehjer1980 wrote: ↑Sat Feb 01, 2025 7:44 pm What happens next? Will someone contact me? I guess so, but I did not get a confirmation message nor an email telling me that they would get back to me. Is this normal?
C1 Bel Canto Dragonfly
C1 Bel Canto Phoenix (99/99)
C1 Bel Canto Wave Edition (69/147)
C12 Vulcan XII (24/49)
C1 Bel Canto Phoenix (99/99)
C1 Bel Canto Wave Edition (69/147)
C12 Vulcan XII (24/49)
-
- Senior
- Posts: 77
- Joined: Fri Mar 17, 2023 8:03 am
- CW-watches: 5
Re: Returning a watch
Maybe I did not receive anything because it was outside working hours? Maybe this is not automated and has to be done by hand?
Re: Returning a watch
If you are close to the 60 day deadline, I wouldn't hang about. Phone them tomorrow and explain your situation and they'll sort you out quickly.
C1 Bel Canto Dragonfly
C1 Bel Canto Phoenix (99/99)
C1 Bel Canto Wave Edition (69/147)
C12 Vulcan XII (24/49)
C1 Bel Canto Phoenix (99/99)
C1 Bel Canto Wave Edition (69/147)
C12 Vulcan XII (24/49)
Re: Returning a watch
I have held on to watches for a few weeks while deciding. I occasionally try them on briefly. In hindsight I've still returned a couple I sometimes wished I'd kept, but if I bought every watch I liked I would have at least a hundred, and a smaller bank account.
With regard to returns you should see an "order" on your account for the return mailer.
Obviously. I am in the UK so the VAT refund is seamless as it's just part of the price. I really don't know how easy it would be to recover any duty if I wasn't in the UK.
With regard to returns you should see an "order" on your account for the return mailer.
Obviously. I am in the UK so the VAT refund is seamless as it's just part of the price. I really don't know how easy it would be to recover any duty if I wasn't in the UK.
-
- Similar Topics
- Replies
- Views
- Last post
-
- 33 Replies
- 2543 Views
-
Last post by Trs1982
-
- 3 Replies
- 615 Views
-
Last post by thomcat00
-
- 20 Replies
- 792 Views
-
Last post by iain
-
- 23 Replies
- 1052 Views
-
Last post by timepieces_and_bags
-
- 5 Replies
- 318 Views
-
Last post by Amor Vincit Omnia