Has anyone had to do a return and knows what happens with the Import Duty paid. Is it forfeited on a return?

I have asked Customer Service but received two different and vague answers both giving the impression that I might have to do something but no advice or direction on what to do.

What about state taxes, are those refunded with the initial purchase amount?

Any advice or help will be appreciated.

See this thread. It looks like this person got the duties refunded, after quite a fight.


general-discussion/cw-not-refunding-dut ... y%20return