Return of the C6O COSC
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- Senior Forumgod
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Return of the C6O COSC
Forumites might remember the saga of my NNC60COSC bought in late summer as a Christmas present for me.
I had it sized, then put it away until Christmas. Indeed, apart from some time on the winder to check the accuracy, it rested in a pigeonhole at SantaHQ at the North Pole.
It was delivered undamaged down the chimney on Christmas morning and I wore it with some delight for work that morning, but by late evening it had stopped and would not restart.
I contacted Wera, a return bag was duly sent and the watch was returned at once. It came home today, not by sleigh but by DPD* with an explanation that the balance wheel had been faulty and that the watch had run well for a week. Despite the poor light, I snatched a quick hand-held photograph.
As ever with these matters, the yardstick is how well problems are resolved rather than whether there are problems at all. Being CW, the first time I invoked their warranty was as positive an experience as others had suggested. Well done the team, and thank you.
*almost on time!!!
I had it sized, then put it away until Christmas. Indeed, apart from some time on the winder to check the accuracy, it rested in a pigeonhole at SantaHQ at the North Pole.
It was delivered undamaged down the chimney on Christmas morning and I wore it with some delight for work that morning, but by late evening it had stopped and would not restart.
I contacted Wera, a return bag was duly sent and the watch was returned at once. It came home today, not by sleigh but by DPD* with an explanation that the balance wheel had been faulty and that the watch had run well for a week. Despite the poor light, I snatched a quick hand-held photograph.
As ever with these matters, the yardstick is how well problems are resolved rather than whether there are problems at all. Being CW, the first time I invoked their warranty was as positive an experience as others had suggested. Well done the team, and thank you.
*almost on time!!!
Steve
- blowfish89
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Re: Return of the C6O COSC
Good to hear. If you remember, I too had some issues initially and was quite frustrated, but what matters is that the 60/60 guarantee has come through to help everytime and all issues have been resolved. Recently I had to cancel an order, and I was refunded lightning quick on a Sunday during the NN sale. Kudos to Wera and the rest of the CW team.
- Korkki
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Re: Return of the C6O COSC
I am assuming it was the blaze causing all your trouble
Pleased to hear that you have got your C60 COSC back
Pleased to hear that you have got your C60 COSC back
NO PARKING
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- welshlad
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Re: Return of the C6O COSC
I'm glad you've got it back, Steve, and that it's sorted now. Looks great!
Prediction is very difficult, especially about the future. - Niels Bohr
- Kip
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Re: Return of the C6O COSC
Great to see this come home in a short turnaround.
Now enjoy...and Merry Christmas again!!
Now enjoy...and Merry Christmas again!!
Kip
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
- jmarchitect
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- mabotham
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Re: Return of the C6O COSC
Looking forward to seeing it in the flesh.
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Sent from my iPhone using Tapatalk
Re: Return of the C6O COSC
Santa needs to take better care when he comes down the chimney. Glad it's been fixed with the usual CW customer service aplomb.
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Re: Return of the C6O COSC
Good customer service. Just noticed - is the bezel pip out of alignment?
Neil
Neil
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- Senior Forumgod
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Re: Return of the C6O COSC
I think that's just the angle of the picture Neil.nbg wrote:Good customer service. Just noticed - is the bezel pip out of alignment?
Neil
So glad you have it back Steve!
Fred
C60 COSC, Orient Mako XL, Raymond Weil Traditions Auto, Daniel JeanRichard Grand TV, Vintage Omega Seamaster, Baume & Mercier Riveria Auto, Citizen Eco Drive, 121 Time Custom Chrono, Invicta Speedway, vintage Seiko Business A, the one I built
C60 COSC, Orient Mako XL, Raymond Weil Traditions Auto, Daniel JeanRichard Grand TV, Vintage Omega Seamaster, Baume & Mercier Riveria Auto, Citizen Eco Drive, 121 Time Custom Chrono, Invicta Speedway, vintage Seiko Business A, the one I built
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