Recent sale satisfaction feedback poll - please vote

Discuss Christopher Ward watches

Describe your order(s):

Order 1 arrived quickly and as described
30
18%
Order 1 slow to despatch, but was as described
15
9%
Order 1 arrived quickly with minor QC issue that didn’t prevent wearing it as new (wrong strap/clasp/box)
6
4%
Order 1 arrived quickly with major QC issue (incomplete order, scratches, detached strap)
4
2%
Order 1 took its time with minor QC issue (wrong strap/clasp/box)
4
2%
Order 1 took its time with major QC issue (incomplete order, scratches, detached strap)
5
3%
Order 1 watch loose in box
5
3%
Order 1 cancelled by CW due to overselling
7
4%
Order 1 cancelled due to excessive delay
1
1%
Order 1 other problem
11
7%
Order 2 arrived quickly and as described
19
12%
Order 2 slow to despatch, but was as described
9
5%
Order 2 arrived quickly with minor QC issue that didn’t prevent wearing it as new (wrong strap/clasp/box)
0
No votes
Order 2 arrived quickly with major QC issue (incomplete order, scratches, detached strap)
2
1%
Order 2 took its time with minor QC issue (wrong strap/clasp/box)
4
2%
Order 2 took its time with major QC issue (incomplete order, scratches, detached strap)
2
1%
Order 2 watch loose in box
0
No votes
Order 2 cancelled by CW due to overselling
1
1%
Order 2 cancelled due to excessive delay
0
No votes
Order 2 other problem
3
2%
Order 3 arrived quickly and as described
5
3%
Order 3 slow to despatch, but was as described
2
1%
Order 3 arrived quickly with minor QC issue that didn’t prevent wearing it as new (wrong strap/clasp/box)
1
1%
Order 3 arrived quickly with major QC issue (incomplete order, scratches, detached strap)
1
1%
Order 3 took its time with minor QC issue (wrong strap/clasp/box)
2
1%
Order 3 took its time with major QC issue (incomplete order, scratches, detached strap)
3
2%
Order 3 watch loose in box
1
1%
Order 3 cancelled by CW due to overselling
0
No votes
Order 3 cancelled due to excessive delay
0
No votes
Order 3 other problem
3
2%
Order 4 arrived quickly and as described
4
2%
Order 4 slow to despatch, but was as described
1
1%
Order 4 arrived quickly with minor QC issue that didn’t prevent wearing it as new (wrong strap/clasp/box)
1
1%
Order 4 arrived quickly with major QC issue (incomplete order, scratches, detached strap)
1
1%
Order 4 took its time with minor QC issue (wrong strap/clasp/box)
1
1%
Order 4 took its time with major QC issue (incomplete order, scratches, detached strap)
1
1%
Order 4 watch loose in box
0
No votes
Order 4 cancelled by CW due to overselling
1
1%
Order 4 cancelled due to excessive delay
0
No votes
Order 4 other problem
2
1%
Order 5 arrived quickly and as described
0
No votes
Order 5 slow to despatch, but was as described
0
No votes
Order 5 arrived quickly with minor QC issue that didn’t prevent wearing it as new (wrong strap/clasp/box)
0
No votes
Order 5 arrived quickly with major QC issue (incomplete order, scratches, detached strap)
2
1%
Order 5 took its time with minor QC issue (wrong strap/clasp/box)
0
No votes
Order 5 took its time with major QC issue (incomplete order, scratches, detached strap)
1
1%
Order 5 watch loose in box
1
1%
Order 5 cancelled by CW due to overselling
0
No votes
Order 5 cancelled due to excessive delay
0
No votes
Order 5 other problem
2
1%
 
Total votes: 164

suicidal_orange
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Recent sale satisfaction feedback poll - please vote

Post by suicidal_orange »

To determine if the customer services situation is as bad as it seems or whether a few vocal dissenters are making things look worse than they are I present to you a poll.

I have allowed 10 votes - please only vote once on 'order 1' (plus 'watch loose in box', if applicable) so we can see how many people have responded, if you have more than 5 orders hopefully they aren't all the same answer so you can vote twice on 'orders 2-5' as required.

If you have any queries what you should pick feel free to discuss - votes can be changed and this will keep the thread bumped.

Thanks for taking the time to vote :thumbup:
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Tyke
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Re: Recent sale satisfaction feedback poll - please vote

Post by Tyke »

Bet that took some time....... :lol: Sadly can't take part as none of the options apply to my issues.
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smegwina
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Re: Recent sale satisfaction feedback poll - please vote

Post by smegwina »

From my orders placed on the 3rd July.

First two orders were, (and voted accordingly.)

1 - late and with a major issue,
2 - late and with a minor issue, (arrived this week after chasing!)

Orders 3/4/5 I have put down as "other problem" as they have not yet arrived!
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Amor Vincit Omnia
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Re: Recent sale satisfaction feedback poll - please vote

Post by Amor Vincit Omnia »

Laird...where are you?
Steve
Linguist; retired teacher; pilgrim; apprentice travel writer

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golfjunky
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Re: Recent sale satisfaction feedback poll - please vote

Post by golfjunky »

Watch received was not was advertised so returned. Orders 2-4 were for straps. One strap delivered without bader clasp so it was returned. Other was ok but returned under 60:60. Kept two of the four straps
Current collection = Omega Seamaster 2225.80.00, Omega Speedmaster 'Moonphase' 3576.50.00, Breitling Aerospace Evo, Vintage Azur, Vintage Seiko Sprtsman, Grand Seiko SBGX059, Omega SMP NTTD 210.92.42.20.01.001, Casioak Milkyway, Casioak Tiffany Sky.
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Re: Recent sale satisfaction feedback poll - please vote

Post by srs1286 »

Tyke wrote:Bet that took some time....... :lol: Sadly can't take part as none of the options apply to my issues.
Some serious issues if "Other problem" doesn't cover it :lol:
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Tyke
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Re: Recent sale satisfaction feedback poll - please vote

Post by Tyke »

srs1286 wrote:
Tyke wrote:Bet that took some time....... :lol: Sadly can't take part as none of the options apply to my issues.
Some serious issues if "Other problem" doesn't cover it :lol:
Was told in a previous post that not yet delivered doesn't count, even though it's a +2 weeks unfulfilled order
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arzt
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Re: Recent sale satisfaction feedback poll - please vote

Post by arzt »

Order placed on the 3rd July and has not yet arrived (order has been despatched 10 July).
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Re: Recent sale satisfaction feedback poll - please vote

Post by suicidal_orange »

Tyke wrote:Bet that took some time....... :lol: Sadly can't take part as none of the options apply to my issues.
Were both yours not cancelled due to excessive delay? One definitely was...
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Tyke
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Re: Recent sale satisfaction feedback poll - please vote

Post by Tyke »

suicidal_orange wrote:
Tyke wrote:Bet that took some time....... :lol: Sadly can't take part as none of the options apply to my issues.
Were both yours not cancelled due to excessive delay? One definitely was...
The other I'm still waiting for but hey, it's now approaching day 15 however apparently that's not something to get annoyed about. No option for that except other which doesn't cover it so I'll wait to see if it ever arrives before entering my votes.

Fair few issue despite only a small number of forum sales........
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Re: Recent sale satisfaction feedback poll - please vote

Post by Skipper »

So far I have voted only 2 orders, as those in the Summer Raffle aren't still here.
The first one was for a C5 Quartz ordered in the Spring Raffle: it was finally sent after 14 days of the confirmation date and on arrival I found myself with a watch with the case polished (it was advertised as brushed in the middle section so mine was maybe an NN) and with the dial misaligned, the second hand gaining time till 6 o'clock, and losing time to 10 o'clock, and a strap way too long
Never complained neither to CW nor here in the forum, as mi teenager son wooooowed the watch and I gave it to him after punching a new hole in the strap. Anyway it was a cheap bargain and at the moment I didn' feeel it was worth complaining.

The second order was for a C60 300 on the spring discount coupons. It took only four days to be despatched and the only bit of concern was a slight misalignment of the bezel I can live with. Anyway I feel there is a huge QC problem at CW.

The orders from the last Raffle... God knows when and how should arrive...
Then I shall vote on them
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Re: Recent sale satisfaction feedback poll - please vote

Post by suicidal_orange »

Tyke wrote:
suicidal_orange wrote:
Tyke wrote:Bet that took some time....... :lol: Sadly can't take part as none of the options apply to my issues.
Were both yours not cancelled due to excessive delay? One definitely was...
The other I'm still waiting for but hey, it's now approaching day 15 however apparently that's not something to get annoyed about. No option for that except other which doesn't cover it so I'll wait to see if it ever arrives before entering my votes.

Fair few issue despite only a small number of forum sales........
Well you can put as excessive delay if you like but I was thinking this would be a final result thing - you don't know what (if?) you get until it arrives. In your case a 'ridiculously long delay' option would certainly be applicable.

10/20 arrived as expected and only 5/20 were considered quick - far from impressive so far!
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Re: Recent sale satisfaction feedback poll - please vote

Post by Skipper »

Repeated, sorry...
I need a better QC :lol:
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Re: Recent sale satisfaction feedback poll - please vote

Post by Skipper »

Skipper wrote:
Tyke wrote:Fair few issue despite only a small number of forum sales........
As I`m reading it there are 5 orders that arrived quickly and OK from a total of 21, and 5 more that arrived OK but were slow to be despatched and this only concerning the 1st order of the 5 allowed.
Yes fairly few issues :thumbdown:
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Re: Recent sale satisfaction feedback poll - please vote

Post by Tyke »

I count 45 votes as we speak, 26 issues, so currently more than 50% of orders (not counting slowness) with problems.

That's :megaeek:
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