Not happy with the service at all

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mabotham
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Re: Not happy with the service at all

Post by mabotham »

that's the point of the forum and it is a better place with negative as well as positive comments.
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Re: Not happy with the service at all

Post by carlt69 »

mabotham wrote:that's the point of the forum and it is a better place with negative as well as positive comments.
+1
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Re: Not happy with the service at all

Post by nathanclarinet »

No offence here and no need for apology - the forum is independent and all opinions count (well, most at least..).

Glad your situation is sorted.
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Re: Not happy with the service at all

Post by MiniMpi »

I'm glad it's been sorted out for you.
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Re: Not happy with the service at all

Post by rcherryuk »

nathanclarinet wrote:No offence here and no need for apology - the forum is independent and all opinions count (well, most at least..).
:tick: +1
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Re: Not happy with the service at all

Post by Macca »

Sometimes things do go missing at cw, I had returns packs go missing twice before, don't worry in times of sales etc .. **** happens as they say, but wera is always on hand to save the day.. And all is well in the world! Plus Tom is a good lad, dealt with him on several occasions so I think you just got unlucky, glad it was sorted though


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Re: Not happy with the service at all

Post by Kip »

Certainly no apology is necessary.

Obviously many, including Chris and Wera, at CWL check in to the forum to see what is happening.

I just want to make sure that all of the newbies and relative newbies understand that, if you are having an issue... good or bad, it is okay to bring it up on the forum. In all likelihood it will get back to CWL before to long.

That said.... if you are having a problem with something it is best to go to CWL directly. If a member you make contact Wera at Wizziethewiz@christopherward.co.uk
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Re: Not happy with the service at all

Post by matt55 »

Hey Jim
I don't see anyone taking offence with that you are right to voice your concerns ,look at it this way if the CW has dropped the ball its only fair to let them know after all it gives them a chance to check where it went wrong and correct the procedure.
Once this is done it presents a chance to shine with excellent service, any company can sell goods but its there chance to reaffirm to the customer if it goes wrong that not only did they pick the correct watch but more importantly for CW they picked the best of companies to purchase it from I'm sure in these hard times you are valued as a customer, and they will have you not just happy but delighted in next to no time.
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Re: Not happy with the service at all

Post by phllox »

My C60 Trident Pro is currently in their hands for a regulation. When I've contacted Customer Service, they have been clear about their peaking activity and mentioned a 3 weeks delay. No surprise then, I just have to live with that :D

... even if I start really missing my C60 :(
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Re: Not happy with the service at all

Post by Cirrus »

Avo wrote:From my own experiences and from reading about the experiences of others on various watch forums, the CW customer service is excellent in the sense that they try very hard to get things right, and will go to great lengths to do so.

However, they do seem to have a significant number of glitches in their various processes. More often than one would hope, things go awry. For example, when I bought my one (and so far still only) CW watch during a sale, their UK site would not accept any of my credit cards. I used paypal in the end, but this is the only time that any of my credit cards have ever been denied, despite doing a lot of e-buying from all sorts of web merchants over the years.
Conversely, I have had a significant amount of problems over the years using my credit cards on US sites where the actual processing of the order is by hand - usually it is because the merchant enters my card expiry date in the format MM-DD-YY rather than DD-MM-YY (as is civilised ;) and so the final UK processing centres reject the transaction.

Amusingly, the one that got rejected the most was my UK issued AmEx card ;)
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Re: Not happy with the service at all

Post by phllox »

phllox wrote:My C60 Trident Pro is currently in their hands for a regulation. When I've contacted Customer Service, they have been clear about their peaking activity and mentioned a 3 weeks delay. No surprise then, I just have to live with that :D

... even if I start really missing my C60 :(
Sorry for this auto-quote, but I wanted to share with you that I've just received an email from Rachael at CW customer service to confirm my C60 was shipped yesterday ... ahead of schedule: kudos to them :thumbup:

Well so far so good, I haven't experienced any other better customer service (also thinking of their kind support with my watchwinders as well)

Edit: time now to order an extra watchwinder to welcome the C60 return :D
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Re: Not happy with the service at all

Post by robert75 »

I get the impression CW got a little snowed under with the sales and the wheel came of a bit. Reason I say this is because other times I have contacted CW I have had a response sometimes within an hour or two never mind a day or two. I am sure this will be something CW will look at as the fact that they are snowed under suggests that they are doing something right with their sales.

In regards to paypal. Things seem to have changed of late where they will fight tooth and nail to hold onto your money for as long as possible. I seem to recall a refund would be back in your account not long after a sender had sent it but now paypal holds onto it for 8 days. The argument they give is that they send their own money to the seller then take it out of your account later to make the transaction quicker. Where this becomes a little odd is that even though they have taken the money out of your account they still hold it for 8 days before returning it.

Its probably easier these days to avoid paypal completely and pay by your credit card at least if you do have a problem and are refunded you will see your money some time soon.
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