Calling the US number goes to voicemail and they dont call back. I really wish they would just outsource customer service at this point since they are not going to hire more people in England.

I had a watch order canceled on March 25th. They said I would get refund in 7 days or sooner.

I contacted them on April 2nd asking for update on refund, I was told "it was stuck in our system", 3 days or sooner.

I reached out on April 9, no response. I emailed again on April 11, no answer.

I emailed again April 15th, and got a response that there was "glitch in the system" and that they will "manually refund"

If this was an option all along then why did no one think of this. Why do I have to keep submitting new requests for same issues. At some point in every customer request email thread the assigned party like James Wilson or Joseph or Isobel or Poppy Stewart or Katie or Amy Stevens or Khizra Noor just stop responding.

Then I keep responding in the same chain for days, eventually end up submitting a new customer support request on their website for the same issue.

Very frustrating.

I have purchased 6 watches and 10 straps this year alone. I wish they valued current customers and were able to provide them service/support.