New C60 600 GMT - bezel not aligned, what now?

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Re: New C60 600 GMT - bezel not aligned, what now?

Post by Ranger »

gatehealing wrote:
Ranger wrote:
gatehealing wrote:I'd return for full refund. Then simply purchase a brand new one. I don't want to buy a new one, send it in and wind up with a Nearly New one.
Is this a fact?
Oh, no no. I don't mean they send u a diff watch that was NN, I mean that when you pay for a perfect watch, have to return it flawed, then get it back, it's just not the same as a "pristine from the start" watch. My apologies for not being clear...CW would never try to pull that. A new, but fixed from a flaw watch just feels like a NN more than a mint from the start watch.

Thx for pointing out how that came across... I didn't proof read that one
I see, fair point, although it should be possible to negotiate a replacement rather than re-ordering.
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by gatehealing »

Ranger wrote:
gatehealing wrote:
Ranger wrote: Is this a fact?
Oh, no no. I don't mean they send u a diff watch that was NN, I mean that when you pay for a perfect watch, have to return it flawed, then get it back, it's just not the same as a "pristine from the start" watch. My apologies for not being clear...CW would never try to pull that. A new, but fixed from a flaw watch just feels like a NN more than a mint from the start watch.

Thx for pointing out how that came across... I didn't proof read that one
I see, fair point, although it should be possible to negotiate a replacement rather than re-ordering.
I sure hope so. The "unworn" piece had me worried. I bet they just mean that it can't be clearly broken in with desk dings and discolored and crinkled strap. Esp since bezel is off.

I bet Rolex does have mistakes that get out on rare occasion , but I bet they've been around long enough and have the funds to have an insane qc process
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by murtz »

On the returns form, I stated that I wanted a replacement for my C7 instead of CW fixing it and giving me a watch that had been 'opened up'.

They had no problem with this whatsoever.
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by iskander »

Sadly the apparent inconsistency of QC is the reason I haven't pulled the trigger yet. It lessens a clearly superb product.
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by footycrazy »

There should be NO EXTRA cost involved to QC these watches properly. The box has to be opened so the warranty card can be filled in and put into the box before sending. The damned watch should be inspected at the same time.

For every return its costing a huge chunk of profit paying for returns postage & sending a new one out, a 30 second QC check whilst filling in the warranty card would save immensely. Sorry but Not good enough CWL. :thumbdown:
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by Daemon »

As long as I get a new one, which is in perfect condition, I will not make a fuss about it.

We are humans, we make mistakes. Honestly, which one of you didn't do a small (or large?) mistake at work.

Someone did inspect the watch as it was human signature on the inspection card, but I guess that someone simply had a bad day, or a few pints the evening before, or something. As long as this is an error that can be easily rectified (me waiting a few more days or a week is not so important in a grand scheme of things) I will attribute this to a random case, not to a low standard of CWL.

However, only by complaining about these things we all contribute and close the feedback loop forcing a company (ANY company) to make better products.
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by ddav »

Daemon wrote:As long as I get a new one, which is in perfect condition, I will not make a fuss about it.

We are humans, we make mistakes. Honestly, which one of you didn't do a small (or large?) mistake at work.

Someone did inspect the watch as it was human signature on the inspection card, but I guess that someone simply had a bad day, or a few pints the evening before, or something. As long as this is an error that can be easily rectified (me waiting a few more days or a week is not so important in a grand scheme of things) I will attribute this to a random case, not to a low standard of CWL.

However, only by complaining about these things we all contribute and close the feedback loop forcing a company (ANY company) to make better products.
Congratulations on you well rounded approach. I guess for a few on here seeing sooo many QC issues is a rather deflating issue. When you get a watch sent out two or three times with defects it leaves a sour taste. Likewise if you see a lot of misaligned bezels (c60mk1) then the question is , what QC is going on at Biel or Maidenhead? The process needs reviewing as it isn't good enough!
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by Daemon »

My well rounded approach will remain so as long as the second watch I receive is a flawless one.
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by triffidman »

It seems I'm not alone (in fact, for a change, part of the majority!) where the bezel not lining up perfectly on the click is really a pain.

I recently returned a new Trident because of this exact problem, and there were several other things about it that tainted the experience so I requested a refund. Being covered in fingerprints was one such issue, so it had clearly been looked at/handled by somebody. A real shame, because it was a beautiful watch, but once the initial excitement is tainted in such a way, that takes away some of the charm. I spent the £600 elsewhere and haven't really looked at this forum, or the Chr.Ward much since.

Basically, the bezel lines up on all of the images on the Chr.Ward website, so it's reasonable to expect that if you buy one, it looks the same as those!

HOWEVER, I'm sorely tempted by the C60 vintage now, but I live in fear of opening that box and seeing the bezel issue all over again.
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by gatehealing »

triffidman wrote:It seems I'm not alone (in fact, for a change, part of the majority!) where the bezel not lining up perfectly on the click is really a pain.

I recently returned a new Trident because of this exact problem, and there were several other things about it that tainted the experience so I requested a refund. Being covered in fingerprints was one such issue, so it had clearly been looked at/handled by somebody. A real shame, because it was a beautiful watch, but once the initial excitement is tainted in such a way, that takes away some of the charm. I spent the £600 elsewhere and haven't really looked at this forum, or the Chr.Ward much since.

Basically, the bezel lines up on all of the images on the Chr.Ward website, so it's reasonable to expect that if you buy one, it looks the same as those!

HOWEVER, I'm sorely tempted by the C60 vintage now, but I live in fear of opening that box and seeing the bezel issue all over again.
I'd pull the trigger on vintage. If it's messed up, you return it for refund and never mess with the brand again. If it's perfect, which would be my guess, you get great watch at much lower cost and have faith restored in cwl.

Either way, it's a win win!
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by MadJam250 »

Such a shame, and yet again another example that has seemingly slipped through the QC process. For this sort of money, or even those costing considerably less, they should be dispatched in perfect working order without flaw. My C4 Phoenix's bezel doesn't align properly too but I understand that this is a quirk (?!) of this particular model, but even then when cheaper brands can get it bang on so should 'The Rolex of the internet'. :shock:
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by Scrogg »

MadJam250 wrote:My C4 Phoenix's bezel doesn't align properly too but I understand that this is a quirk (?!) of this particular model...
Mine does, so I don't think it is a "quirk" :-k

My C60 MkI doesn't, but hopefully that will be put right whilst it is in being made less noisy...
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by Daemon »

If any of you are sitting at the edge of your seat waiting for an update of the situation, it's as follows:

I have sent back the watch on Friday as soon as I got it basically.
CWL received it yesterday afternoon.
Today I got a confirmation that I will get a replacement, and a few very apologetic emails.
I was also told that QC will take extra care on the replacement one, because obviously if I get a second one with misaligned bezel, I will have much less patience than I did with the first one.

So yeah, I am waiting for a new one.
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by ddav »

Hopefully that will be the end of it.
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Re: New C60 600 GMT - bezel not aligned, what now?

Post by Sea60 »

Shortly after I received my Mark I I read on the forum about the bezel alignment issue and it drove me nuts for a few months (I would sit with one closed to see if was just one eye dominance over the other, which was I think causes the problem during assembly) I finally reached into my watch tools for the bezel removal tool (basically a skinny butter knife tool) and popped off the bezel. Two minutes later I realigned the bezel to my liking, pushed down an voila. It was very easy and I'm glad I did it
Hard to see from this photo due to the angle

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