Improving customer service.. The easy way

Discuss Christopher Ward watches
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hughesyn
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Re: Improving customer service.. The easy way

Post by hughesyn »

jesierras wrote:If I performed at a low standard, electricity goes out. My work does not tolerate mistakes. The company has to take a better stance on the work that is performed. Why is it OK for my job to demand it or lose your job and not others.
Because someone receiving the wrong strap for a watch is not as important to society as the electricity going out?
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BerlinCW
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Re: Improving customer service.. The easy way

Post by BerlinCW »

Kip wrote:
Slow down, take inventory of what works well and what works poorly and go from there.
Greetings,

And then let CW sort out any perceived problems in CS or QC in their own way.
Drnom
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Re: Improving customer service.. The easy way

Post by Drnom »

Ian Mc wrote:One easy way to improve customer service would be to ensure each order is signed for as complete by the person sending it out.
Then set a target max return figure of, say, 10% and pay a bonus on achieving it.
It would then be easy to improve further by offering an increase in bonus for a 5% return rate etc.
Money is always a great incentive for improved performance.
Sounds like a good idea tbh, the extra money spent in bonuses are surely to be returned in the satisfaction from customers
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Skipper
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Re: Improving customer service.. The easy way

Post by Skipper »

Drnom wrote:
Ian Mc wrote:Sounds like a good idea tbh, the extra money spent in bonuses are surely to be returned in the satisfaction from customers
I agree here wiyh Mikkei4: bonuses for do your work properly seems a sad joke. But maybe I'm a bit old fashioned...
trice001
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Re: Improving customer service.. The easy way

Post by trice001 »

thanks
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