Because someone receiving the wrong strap for a watch is not as important to society as the electricity going out?jesierras wrote:If I performed at a low standard, electricity goes out. My work does not tolerate mistakes. The company has to take a better stance on the work that is performed. Why is it OK for my job to demand it or lose your job and not others.
Improving customer service.. The easy way
- hughesyn
- Senior Forumgod
- Posts: 1770
- Joined: Tue Apr 08, 2014 8:01 pm
- CW-watches: 5
- Location: Hertfordshire, UK
Re: Improving customer service.. The easy way
C8 Pilot Mk II Vintage; C5 Quartz Mk II; C4 'Phoenix', C5 MMXV FLE, C7 Automatic Chronograph
Re: Improving customer service.. The easy way
Greetings,Kip wrote:
Slow down, take inventory of what works well and what works poorly and go from there.
And then let CW sort out any perceived problems in CS or QC in their own way.
Re: Improving customer service.. The easy way
Sounds like a good idea tbh, the extra money spent in bonuses are surely to be returned in the satisfaction from customersIan Mc wrote:One easy way to improve customer service would be to ensure each order is signed for as complete by the person sending it out.
Then set a target max return figure of, say, 10% and pay a bonus on achieving it.
It would then be easy to improve further by offering an increase in bonus for a 5% return rate etc.
Money is always a great incentive for improved performance.
- Skipper
- Senior Guru
- Posts: 688
- Joined: Sat Apr 08, 2017 12:03 am
- CW-watches: 12
- Location: Mediterranean Spain
Re: Improving customer service.. The easy way
I agree here wiyh Mikkei4: bonuses for do your work properly seems a sad joke. But maybe I'm a bit old fashioned...Drnom wrote:Ian Mc wrote:Sounds like a good idea tbh, the extra money spent in bonuses are surely to be returned in the satisfaction from customers
-
- Similar Topics
- Replies
- Views
- Last post