Hi All
I received my first Christopher Ward on Friday. On Saturday the watch stopped twice (for about half an hour). I dropped an email to customer services over the weekend asking if I should return the watch for a replacement. I got an its being escalated email this morning but have since heard nothing.
How long does it normally for these issues to be escalated? Should I just return the watch for a replacement anyway? Its a C6 dive watch so I can't afford for it to fail on me while I am underwater.
Gareth
How long for a customer service response?
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Re: How long for a customer service response?
Hi....And welcome. You don't say where you are in the world....they respond faster I understand when you are a Forum Member....you are a member now....look in the board index.....Don't worry....they will fix it ASAP.
If in England...you can call. Good luck.
If in England...you can call. Good luck.
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Own but never wear: Adriatica "Pilot" - Baume & Mercier "Capeland" - Swiss Military Hanowa
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Re: How long for a customer service response?
Welcome to the Forum. Sorry to hear that your first experience with CW is negative. Really strange that a quartz watch with a respected Swiss movement should fail but there is nothing you can do about it other than get the watch replaced.
I imagine you will receive excellent service by return post. I would send Wera an e-mail to say it's on its way.
I imagine you will receive excellent service by return post. I would send Wera an e-mail to say it's on its way.
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Oris Big Crown, Hublot, Rolex Datejust, Nomos Tangomat.
See my book, Aynho Junction, in the News section of http://www.robinbarkerphotography.com
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Re: How long for a customer service response?
Just a quibble as you will.
When you look under the 60:60 return part, it has the form marked as Return.PDF or w/e it is, however when you look under the 60 month warranty part, there is no link to download the "return"(which should be repair/replace IMO).pdf form.
kinda confusing if you don't already know what you're looking for. Someone should mention to CW to put a Repair/Replace.pdf on that part of the section, or make it obvious(without downloading and opening the .pdf) that it is for all 3.
When you look under the 60:60 return part, it has the form marked as Return.PDF or w/e it is, however when you look under the 60 month warranty part, there is no link to download the "return"(which should be repair/replace IMO).pdf form.
kinda confusing if you don't already know what you're looking for. Someone should mention to CW to put a Repair/Replace.pdf on that part of the section, or make it obvious(without downloading and opening the .pdf) that it is for all 3.
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Re: How long for a customer service response?
So mention it! Email Wera with your suggestion. They are always willing to listen.theresafire wrote:Just a quibble as you will.
When you look under the 60:60 return part, it has the form marked as Return.PDF or w/e it is, however when you look under the 60 month warranty part, there is no link to download the "return"(which should be repair/replace IMO).pdf form.
kinda confusing if you don't already know what you're looking for. Someone should mention to CW to put a Repair/Replace.pdf on that part of the section, or make it obvious(without downloading and opening the .pdf) that it is for all 3.
Kip
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"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
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Re: How long for a customer service response?
Thanks everyone. Watch returned and replacement back within days.
All good
Gareth
All good
Gareth
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Re: How long for a customer service response?
We like a story with a happy ending.
scooter
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Re: How long for a customer service response?
Sorry to hijack this thread but I returned watch to CWL 3 May for repair (that's when delivered RMSD).
I haven't heard anything since.
Is this usual?
TTFN, Alex
I haven't heard anything since.
Is this usual?
TTFN, Alex
Alex
Caitlin: "What did Ducky look like when he was younger?"
Gibbs: "Illya Kuryakin"
Caitlin: "What did Ducky look like when he was younger?"
Gibbs: "Illya Kuryakin"
- st-rider
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Re: How long for a customer service response?
An update.JAG wrote:Drop our Wera a mail but I know they only have a few in house engineers but she will not mind at all hope this helps ...st-rider wrote:Sorry to hijack this thread but I returned watch to CWL 3 May for repair (that's when delivered RMSD).
I haven't heard anything since.
Is this usual?...
Dropped email as suggested.
Watch delivered to CWL 3 May and Deb from customer services sent me email on 6 May.
I can only think my junk/spam filter got to it before I did
So can't fault CWL there.
Anyhow, one phone call and all should now be sorted. Possibly be back by end of week
TTFN, Alex
Alex
Caitlin: "What did Ducky look like when he was younger?"
Gibbs: "Illya Kuryakin"
Caitlin: "What did Ducky look like when he was younger?"
Gibbs: "Illya Kuryakin"
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